• Uses subject matter expertise to facilitate solution design workshops with clients. • Guides clients by providing product insights and best practice methodologies. • Develops solution design documents and performs requirements analysis. • Performs implementation work through system configuration, testing, training, and deployment as necessary. • Mentors and coaches client project team throughout the life cycle of the project. • Collaborates with the Sphera product team to address project-related product enhancements and issues. • For large scale enterprise projects, will work collaboratively with Project Manager. • For small to mid-sized projects, may also be responsible for Project Management activities including managing project budgets and risks, creating project work plans, and ensuring project documents are complete and current.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Customer Service Management professional to oversee client interactions, manage service workflows, and ensure a seamless, high-quality experience from first contact through completion. This fully remote position is ideal for someone who is organized, people-focused, and confident handling multiple client needs while working independently with the support of provided tools and mentorship. - Supervise and coordinate client communications and service workflows - Ensure timely follow-ups, responses, and resolution of client issues - Organize schedules, confirmations, and operational details as needed - Maintain accurate records and documentation of client interactions - Provide professional, solution-oriented guidance in client-facing situations Qualifications - Strong communication, organizational, and problem-solving skills - Experience in customer service, client management, or related fields preferred but not required - Ability to manage multiple priorities independently in a remote environment - Detail-oriented, dependable, and comfortable using technology - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - Fully remote with flexible work options - Comprehensive onboarding, training, and ongoing support - Clear opportunities for career growth within a supportive team - Hands-on experience managing client workflows in a structured, professional environment

• Ensure successful implementation of SAP Business One for clients • Identify statements of work including customizations, training, and process design • Perform system testing and issue resolution support • Develop User Acceptance Testing scripts and provide project status updates • Conduct training for customers on-site and remotely

Aidoc is recruiting a Implementation Manager in the United States. Join our team! About Aidoc Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience. Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, its clinical-grade foundation model. About this role Implementation Managers are the main customer-facing technical position of Aidoc, and are the front line of the Delivery department. As such, Implementation Managers are the project managers of onboardings of new customers, and are leading any technical work with aidoc's customers, including integrations with third-party applications, additions of features and solutions, etc. Responsibilities - Overall ownership of product delivery projects: Lead and manage the projects of Onboarding new customers on the aidoc platform, expanding and upgrading existing customers. This includes planning and execution of Aidoc's solutions' delivery projects. - Function as the key technical stakeholder in the implementation processes, leading architecture discussions with the customers' IT team, including system, networking, medical imaging and interfaces. Leads setup, troubleshooting, acceptance testing and go-lives. - Build a strong relationship with our customers' technical teams - as the "first exposure" of Aidoc's R&D to the customer. - Making data-driven conclusions and acting upon them to optimize the solution's technical setup and performance. - Generate creative products and features offerings by integrating a vast knowledge of Aidoc's solution features and capabilities with a profound understanding of each customer. - Work with the Product team on requirements definition and design. - Work closely with the Customer Success and Sales departments. Requirements - Bachelor’s Degree in Engineering or equivalent certifications in a related technical discipline. - At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets. - Demonstrated experience in Healthcare IT, including working with customers to optimize systems for their needs based on an understanding of their system' architecture. Experience in Radiology IT (PACS, RIS, and dictations systems) as well as EMR is an advantage. - Proven ability to work with data and make data-driven decisions. - Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement). - Excellent communication skills, both written and verbal. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Tel Aviv and New York City, but Aidoc is a remote-first workplace. We’re able to hire US-based employees across the continental United States, although certain roles may be region-specific. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - 20 days of paid vacation, plus sick days and holidays - A 401(k) plan, life insurance, plus long and short term disability - The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.