• The BC Practice Manager will play a key part in ensuring the successful delivery of projects, maintaining high levels of employee satisfaction, and contributing to the growth of our organization. • This role will uphold the gold standard of customer satisfaction on their assigned projects, drive forward their functional portion of the practice, manage their team, and collaborate with the other Practice Managers to maintain and improve the overall health of the practice. • Drive Practice Success. • Assist the Practice Director with identifying and driving strategic changes. • Monitor and react to changes in KPIs to drive customer satisfaction, employee engagement, and company profitability. • Assist in creating annual OKRs and driving achievement of those OKRs. • Maintain Project Health. Uphold the gold standard of customer satisfaction. Collaborate with Solution Architects and Project Managers to deliver high-quality solutions and ensure exceptional project delivery. • Monitor project status and ensure timely and quality delivery. • When needed, assist in resolving escalations including designing ‘get to green’ plans, negotiating financial impacts, and gaining customer’s trust and confidence. • Client Management. • Develop a strong relationship with clients on assigned projects. Assist with handling escalated client issues ensuring client satisfaction. • Team Management. Oversee leads, driving their engagement and success through performance management and career path discussions. • Coach leads to effectively manage resources. Manage employee satisfaction issues and address concerns promptly. Evaluate skillsets within the team and identify areas of need and improvement and foresee team expansion needs. • Drive team meetings in coordination with the rest of the Leadership Team that allows for communication of relevant company information. • Process Improvement. Contribute to the development of standardized processes and expectations to help the department and project run smoothly and efficiently. Identify and run with areas to improve process methodology. • Support Sales Processes. Provide ad hoc assistance with presales engagements. Assist in quoting and reviewing estimating worksheets and Statements of Work (SOW). Interact with prospects, answering questions and explaining our methodology.

• Serve as operational lead and strategic thought partner to the Vice President of Sales • Support annual sales planning, territory design, quota allocation, and headcount modeling • Lead development of commercial dashboards and KPIs for executive and board reporting • Drive quarterly business reviews (QBRs) with regional sales leaders • Support development and execution of sales growth initiatives including new account penetration and share-of-wallet expansion • Develop, improve, and own the commercial operating model supporting all business units • Drive sales productivity and pipeline visibility through deep partnership with sales leadership • Establish standardized forecasting methodology and improve forecast accuracy • Conduct white space and territory optimization analyses • Monitor revenue per rep, sales cycle length, pipeline coverage ratios, and ASP trends • Identify and implement process improvements to increase sales efficiency and effectiveness • Lead forecasting process and participate in S&OP cadence • Partner with leadership to set quarterly and annual quotas aligned with company growth objectives • Develop revenue models and scenario planning to support strategic decisions • Provide regular and ad hoc performance analysis to senior leadership • Oversee end-to-end sales compensation process including: Incentive design and modeling, quota communication, performance tracking, quarterly updates, payout calculations and processing • Ensure incentive plans drive desired commercial behaviors and align with company objectives • Partner with Finance to ensure accuracy and compliance in payout administration • Partner with Marketing on targeting strategy, campaign tracking, and lead management • Collaborate with Clinical Affairs to support account adoption and conversion strategies • Align with Operations and Supply Chain to mitigate revenue disruption risks. • Ensure accurate sales process documentation and onboarding of new representatives

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Manager, Solutions Architects, you’ll lead a team focused on delivering technical excellence in solution architecture across Axon’s Real-Time Operations (RTO) offerings. Partnering closely with the Sr. Manager and cross-functional teams, you'll implement and scale high-quality solution design processes while providing strategic support for mission-critical, customer-facing engagements. You will spend approximately 80% of your time leading the team and managing project delivery across your group, and 20% supporting complex or unique client engagements with technical depth, particularly in emerging or highly integrated deployments. Location: Remote. 30% travel required. Must be within commutable distance to one of our Hub locations listed below (Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA) Reports to: Sr. Manager, Solutions Architects Direct Reports: 8-10 Solutions Architects What You’ll Do - Lead and develop a team of Solutions Architects focused on law enforcement, campus, and corrections customers. - Provide technical and project guidance to team members and ensure consistent quality and productivity in solution delivery. - Coach and mentor team members, fostering a culture of innovation, learning, and accountability. - Analyze and review IT system architectures to scope and recommend technical solutions. - Partner with customers and internal stakeholders (sales, account management, product, engineering) to ensure successful project implementation and integration. - Participate in hiring and onboarding of new Solutions Architects. - Ensure timely and effective project execution aligned with Axon’s solution architecture standards. - Maintain responsibility for team performance, resource allocation, and stakeholder satisfaction. - Champion continuous process improvement in architecture, customer delivery, and team operations. What You Bring - Bachelor’s degree or equivalent experience. - 4–6 years of experience in solution architecture or related technical leadership roles. - 1–3 years of direct supervisory or team leadership experience. - Expertise in solution architecture frameworks, cloud technologies, and systems integration. - Effective communication skills across technical and non-technical audiences, including clients. - Experience in project management and business process analysis. - Basic understanding of integration coding methodologies. - Experience in the public safety sector preferred (e.g., RMS/CAD implementations). - Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance Benefits That Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $125,063—$231,288 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders • Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives • Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders • Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals • Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage • Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals • Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions • Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements • Implement risk management strategies to safeguard the program's financial health and minimize potential issues • Generate regular reports on program performance and provide insights and recommendations to senior management • Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement • Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program