• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders • Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives • Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders • Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals • Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage • Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals • Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions • Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements • Implement risk management strategies to safeguard the program's financial health and minimize potential issues • Generate regular reports on program performance and provide insights and recommendations to senior management • Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement • Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program

• Own and build out Encoura’s RFP and proposal process for the Lifecycle Engagement and Student Success division, establishing it as a fully independent, high-performing function • Conduct an immediate audit of current proposal content, processes, registered RFP pipelines, and tooling — identifying what can be carried forward and what needs to be built • Establish a scalable, repeatable end-to-end proposal process from opportunity registration through submission, with clear SLAs, quality standards, and cross-functional accountability • Build and maintain a centralized content library of approved responses, Encoura boilerplate, product and services descriptions, case studies, and compliance documentation • Evaluate and implement proposal tooling appropriate to Encoura’s scale, including AI-assisted solutions to improve efficiency and consistency • Connect with Encoura’s existing proposals team in other parts of the business to identify shared assets, templates, and best practices that accelerate the build • Lead end-to-end development of all RFP, RFI, and proposal responses for the LE and SS division, ensuring each submission is on time, compliant, and strategically tailored to the customer’s needs • Partner with Sales, Customer Success, and Solution Engineering to understand the competitive context for each opportunity and craft responses that genuinely differentiate Encoura • Develop proposal narratives that articulate Encoura’s value proposition across its Lifecycle Engagement and Student Success products and services, with fluency in higher education buying contexts and procurement processes • Manage the RFP registration pipeline, ensuring opportunities are identified early, tracked, and resourced appropriately • Manage multiple concurrent proposals in a fast-paced, deadline-driven environment without sacrificing quality • While this is an individual contributor role, it requires strong matrix leadership — you will coordinate and effectively lead a network of SMEs across Solution Engineering, Sales, and Delivery/Professional Services to produce high-quality, on-time proposals without direct line management authority • Establish clear ways of working with SME contributors so that their input is structured, efficient, and consistent — making it easy for them to participate without it becoming a burden • Serve as the connective tissue between Sales, Customer Success, Solution Engineering, Product, Marketing, Legal, and Finance during the proposal process, driving to completion with or without formal authority • Work closely with Marketing to ensure proposal narratives are aligned with Encoura’s evolving brand and go-to-market positioning • Build relationships across the organization so that contributing teams experience the proposals function as a strategic partner, not a bottleneck • Ensure all proposals meet regulatory, contractual, and company compliance standards in coordination with Legal and Finance • Track and analyze proposal win/loss data to surface insights and drive continuous improvement in process and content quality • Report regularly on proposal pipeline, submission volume, turnaround times, and win rates, using data to build the case for tooling, content investment, or future resourcing • Stay current on higher education procurement trends, RFP best practices, and competitive intelligence

• Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts • Drive on-time renewal closure across all customer segments, ensuring commercial terms are favorable and contract value is protected or expanded • Work collaboratively with Customer Success and Sales to develop win/win renewal proposals that incorporate upsell and cross-sell opportunities • Provide leadership with regular, accurate updates on renewal status, risks, and resolution strategies • Ensure quality and timeliness of renewal workflows, including quoting, contract processing, and system updates • Partner with the VP, Global GTM Life Cycle Engagement and Student Success to define and execute a multi-phase plan to modernize the renewals function — including shifting responsibility for smaller renewals to a pooled Customer Success model so the renewals team can focus on high-ARR, complex accounts • Provide strategic input on how roles and responsibilities should be redistributed across the renewals and Customer Success teams as the org evolves • Lead recommendations on contract language simplification — working cross-functionally to move customers toward cleaner, easier-to-execute agreements • Champion improvements to forecasting methodology and data quality to make the renewals function more predictable and insight-driven • Identify and recommend automation and tooling improvements to reduce manual effort and improve the overall renewal experience for both customers and internal teams • Develop and implement renewals playbooks that reflect both current operational best practices and the evolving model we are building toward • Establish, document, and monitor compliance with best practices across Opportunity Management, Data Quality, Quoting, and Forecasting • Implement system automation strategies to reduce friction and improve renewal experience at scale • Directly manage and develop the renewals team, fostering a culture of accountability, continuous improvement, and adaptability • Coach team members on commercial negotiation, Customer Success best practices, and data-driven decision making • Act as a cross-functional partner to Customer Success, Sales, Finance, and Legal, with strong relationships across the revenue organization • Travel up to 20%, including overnight and occasional weekend travel, depending on business needs.

• Identify launch objectives relative to organizational strategic objectives. • Develop goals for product launches that are aligned to those goals. • Establish project charters for new strategic products or features being released. • Act as chairperson for cross functional launch teams. • Develop product and feature launch plans with Key Performance Indicators. • Capture feature and documentation feedback based on Limited Release or early GA deployments. • Support creation of internal and external training collateral.