Role Description A Team Leader is responsible for all the work of a team and the spokesperson for everyone in it. They are expected to manage the team dynamics and always bring the best in everyone. A team leader is not expected to be the best in a team but rather help others become the best version there is and gear the team towards optimised execution. Key Responsibilities: - Managing a small product team of 3-5 engineers (backend and frontend). - 30% of the time spent doing management work; actively participates in product development in their team. - Involved in hiring processes for their own team and potentially helps out their peers. - Responsible for the onboarding process of new engineers. - Expected to manage team dynamics and bring out the best in them. - Giving continuous and constructive feedback. - Helping the team grow continuously as a group and responsible for each direct report’s career. - Providing guidance and coaching to the team. - Redesigning how engineering work ships with autonomous agents as the default execution layer. - Proposing and operationalizing agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster. - Building reusable agentic workflows and primitives in the codebase for repeated application across domains. - Using verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable. Qualifications - Managed an engineering team of at least 2 people. - Extensive experience with Backend (Elixir/Phoenix or Ruby or functional programming). - Commitment to promoting all of Remote's values within the team and the greater organization. - Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable. - Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration. - Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality. - Solid communication skills. - Solid knowledge of engineering and development principles and best practices. - Proven organizational skills with attention to detail. - Focused on efficient processes with a kind, people-first approach. - Ability to inspire others and instill confidence. - Good understanding of team dynamics. - Ambitious and intentional about diversity, equality, and inclusion. - Demonstrates strong automation and AI capabilities and AI fluency. Requirements - You'll report to: Engineering Manager - Direct reports: 2-5 Engineers - Team: Engineering - Location: Anywhere in the world - Start date: As soon as possible Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

• Manage and coordinate all in-house installation engineers and subcontractor partners. • Develop and maintain an optimal balance of in-house versus subcontractor resource to ensure cost efficiency, flexibility, and scalability. • Plan and oversee daily, weekly, and monthly installation schedules to maximise engineer productivity and minimise downtime. • Track and manage engineer’s travel times, routes, and appointment allocations to reduce cost per install and improve service efficiency. • Ensure all installations are completed in compliance with company Health & Safety policies, risk assessments, and site-specific requirements. • Maintain high standards of safety integrity for all installations, with defined acceptance criteria across telematics, cameras, and ancillary products. • Conduct and regularly update risk assessments, method statements, and safe working procedures. • Provide Health & Safety training and monitor compliance across employees and subcontractors. • Define and enforce minimum quality standards for all installations. • Monitor and audit installation quality, ensuring installations meet technical and safety specifications. • Lead continual improvement initiatives to reduce defects, rework, and installation errors. • Manage technical training updates for engineers on new products and evolving installation methods. • Track and manage cost per install, cost per solution, and overall installation expenses. • Analyse cost trends and recommend operational changes to improve cost-effectiveness. • Report on budget performance, productivity, and cost efficiency of in-house engineers versus subcontractors. • Lead, coach, and develop a team of installation engineers to achieve high performance and technical excellence. • Provide clear guidance, support, and structured performance management for both employees and contractors. • Drive a culture of accountability, efficiency, and customer focus. • Maintain accurate records of installations, including job allocation, completion, costs, and quality outcomes. • Deliver regular reports to senior management on installation performance, cost metrics, and quality standards. • Ensure installation data supports wider operational and customer service reporting.

• Hire, develop, and manage two TSEs. Own triage rotation, specialty coverage, and escalation paths. • Configure and optimize Pylon: case routing, SLA rules, intake workflows, and customer-facing comms. • Track SLAs, bug triage accuracy, CSAT, and recurring issue rate. Report monthly to stakeholders. • Drive runbook creation and KB expansion. Every issue resolved more than twice should produce a runbook. • Deliver quarterly support digests to the product team covering top issues, documentation gaps, and usability patterns. Participate in initial testing of releases. • Maintain the quality gate between customers and engineering: route well-documented, severity-assessed bugs, not raw complaints.

• Define and lead the Security Engineering roadmap across application security, infrastructure security, offensive security, and product security, aligning priorities with Upstart’s business objectives, engineering strategy, regulatory expectations, and risk posture. • Manage, coach, and develop a team of security engineers, ensuring clear goals, measurable impact, sustainable execution, effective operating rhythms, and growth opportunities for each team member. • Partner with Engineering, Product, Infrastructure, Data, Risk, Compliance, and Audit leaders to identify high-priority security risks, align on pragmatic mitigations, and embed security requirements early in planning, design, development, and operations. • Scale secure-by-design practices across the SDLC, including threat modeling, security architecture reviews, secure coding practices, automated security testing, vulnerability management, API security, CI/CD protections, secrets management, and developer security enablement. • Strengthen infrastructure and cloud security by partnering with Infrastructure and Platform teams on secure architecture, identity and access controls, Kubernetes and container security, cloud-native security controls, and defense-in-depth across application and infrastructure layers. • Build and mature offensive security capabilities, including attack surface management, adversarial testing, security validation, penetration testing coordination, bug bounty intake, and prioritization of findings into durable engineering improvements. • Improve product security outcomes by partnering with Product and Engineering teams to identify abuse cases, security requirements, customer-impacting risks, and scalable controls for high-trust product experiences. • Drive consistent execution across cross-functional initiatives by setting priorities, clarifying ownership, communicating tradeoffs, and ensuring high-impact security work is delivered with quality and urgency. • Establish and improve Security Engineering metrics, operating models, and reporting so leaders can understand risk posture, remediation progress, recurring patterns, program health, and the effectiveness of security investments. • Support response to high-severity security issues by coordinating technical investigation, stakeholder communication, root cause analysis, remediation tracking, and durable improvements that prevent repeat issues. • Foster a culture where security enables innovation by building trusted partnerships, mentoring engineering leaders, and helping teams adopt practical controls that improve safety without unnecessary friction.