Winning combination of software products for iGaming
Junior Technical Support Specialist
Location
Poland
Posted
7 days ago
Salary
0
Seniority
Junior
Job Description
Junior Technical Support Specialist
SOFTSWISS
• Provide first-line technical support by handling customer requests • Perform initial issue analysis and support the day-to-day operations of the platform • Collaborate with related departments to ensure stable system performance and efficient resolution of technical cases • Process, classify, and perform initial analysis of incoming requests in Jira Service Desk • Providing first-line operational support for project systems and configurations • Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes • Maintain accurate ticket updates and documentation • Prioritize tasks in accordance with requirements and business risk level
Job Requirements
- Higher or incomplete higher education, preference for graduates of technical universities
- Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
- Basic knowledge of markup web languages (HTML, CSS)
- Working proficiency in the English language
- Working proficiency in the Russian language
Benefits
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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