AGNT

• This position coordinates the flow of documentation from the agent to the office, to the solicitors and other real estate companies involved in the contract. • It requires maximum attention to detail and high organizational skills. • This person must give high attention to the details of the contract and the flow of information. • Solely responsible for the accuracy of processing the deal files from the time the deal is entered to closing. • Additionally processing listing contracts when necessary. • Review Contracts and accompanying docs in Skyslope, perform data entry into BackOffice, calculate commissions accurately, verify MLS data. • Process all types of transactions, including but not limited to: Residential, Commercial, Leases, Service/Fee Agreements, Referrals, Cancellations. • Request further documentation from agents when necessary by marking the item as Required in Skyslope. • Confirm that all required documentation is in Skyslope before closing. • Follow-up with agents when paperwork is missing. • Escalate to a managing broker when necessary. • Generate Trade Records and provide a copy to the agent. • Ensures Deposit info entered in BackOffice is accurate and that the clients funds have been deposited into the trust account on time. • Convey accurate instructions/invoices and accompanying paperwork to solicitors and outside brokerages in a timely manner. • Report outstanding issues to the Provincial Transaction Team Lead. • Follow all procedures as outlined by the Team Lead. • Maintaining personal and central conveyance emails, responding to agents, staff and external inquiries in a timely and professional manner. • Ensures files have final sign off by Provincial Administrator Broker, if applicable. • Communicate with the payouts department to facilitate funds being sent to lawyers and commissions being releasable to agents and outside brokerages. • Attend Orientation/Training, FINTRAC training, Team Meetings, Provincial and National Meetings, and Monthly Training Sessions with the Transaction Team.

• The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. • Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. • This role requires specialized education and advanced licensing to effectively support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state. • A real estate license is required for this role. • The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. • Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. • The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach. • This role requires a 'Customer service-focused collaborator with an eye for detail.' • This role requires a person who can seamlessly implement innovative technology-driven systems and processes, fostering a highly cooperative, team-focused work atmosphere and demonstrating an unwavering commitment to excellence.

• The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. • Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. • Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. • Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions. • Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance.

• The Broker Transaction Analyst (BTA) is focused on delivering hands-on, customer-centric service • Review and manage contracts, addendums, notices, and agreements • Ensure thorough compliance and accuracy in all documentation • Support the Designated Managing Broker in overseeing eXp Realty brokerage operations • Conduct training sessions to improve agents' knowledge of contracts • Respond promptly to agents’ requests for support • Utilize advanced technology to review contracts and transactional documents • Actively consult and engage with eXp agents and internal teams

• The Broker Transaction Analyst (BTA) is a dynamic role focused on delivering hands-on, customer-centric service through meticulous review and management of contracts, addendums, notices, and agreements associated with eXp client and customer transactions. • Leveraging advanced technology, including AI-enhanced workflows within eXp’s transaction management system, the BTA ensures thorough compliance and accuracy in all documentation. • The BTA is integral in cultivating a collaborative team environment, proactively assisting agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards. • Responsibilities include detailed transaction review, compliance training, and active participation in the eXp Risk Management initiatives and programs. • The BTA will bring a proven track record of promoting risk management best practices, a deep understanding of real estate transaction workflows, and a collaborative, solutions-oriented approach.

• Ensure eXp maintains good standing • Coordinate the joining of new MLSs as needed • Approve all new agent applications that are not auto-vetted/set up mentorships as needed • Approve/Sign all transfer documentation for agents • Works closely with Agent Experience for Broker questions • Provides support to the Designated Managing Broker and Managing Broker Team • Assist with Agent and State Trello Boards • Manages Agent Approval • Manages Agent Invitation Acceptance • Coordinate with Broker Primary Board to maintain Agent compliance • Manage State Calendar • Assists with management of Local Board Associations • Auditing Invoicing Compliance • Assists Broker with generating and distributing communications to Agents • Administrator of State social media groups • Liaison to: MLS Boards, Non-eXp Brokerages, Agents, Vendors, Special Projects as directed by Brokerage Operations

• Design, develop, and maintain features in our Next.js and React web applications, focusing on usability, performance, and scalability. • Build and enhance backend services and APIs using Node.js and TypeScript, with Python as an asset. • Maintain a strong functional understanding of AWS environments - Specifically S3, messaging queues, Secrets Manager, and SQL databases to support service development within a DevOps-led deployment model. • Collaborate with cross-functional teams to deliver end-to-end solutions, from frontend interfaces to backend services and integrations. • Implement vertical story tickets and contribute to new functionality across web and, where applicable, mobile platforms. • Write clean, testable, observable, and maintainable code following industry best practices. • Participate in code reviews, technical design discussions, and architectural decision-making. • Work closely with engineering leadership and senior peers to align technical execution with business objectives. • Contribute to operational excellence, including monitoring, performance tuning, and incident response. • Perform other duties as assigned.

• Ensure eXp maintains good standing • Coordinate the joining of new MLSs as needed • Approve all new agent applications that are not auto-vetted/set up mentorships as needed • Approve/Sign all transfer documentation for agents • Works closely with Agent Experience for Broker questions • Provides support to the Designated Managing Broker and Managing Broker Team • Assist with Agent and State Trello Boards • Manages Agent Approval • Manages Agent Invitation Acceptance • Coordinate with Broker Primary Board to maintain Agent compliance • Manage State Calendar • Assists with management of Local Board Associations • Auditing Invoicing Compliance • Assists Broker with generating and distributing communications to Agents • Administrator of State social media groups • Liaison to: MLS Boards, Non-eXp Brokerages, Agents, Vendors, Special Projects as directed by Brokerage Operations

• Responsible for supporting the Designated Managing Broker in the successful administration of eXp Realty brokerage operations • Assist in all operational elements necessary to comply with state license law, REALTOR association membership, MLS participation • Conduct training to enhance agent’s knowledge and understanding of contract, risk management, licensing and state real estate law • Promptly respond to agents' requests for assistance • Effectively consult and engage with eXp agents to problem-solve complex transaction issues • Perform contract review to ensure legal and contractual compliance

• Respond to marketing-related questions via phone and email • Assist members with marketing tools, resources, and programs • Review submitted materials and provide feedback based on branding guidelines • Troubleshoot common marketing and martech issues • Deliver a positive, professional customer experience with every interaction • Coordinate projects with internal teams and external vendors • Manage and organize marketing assets and resources • Schedule, record, and support webinars using Zoom • Upload and maintain content within our Learning Management System (LMS) • Publish and update content within WordPress websites • Assist with email marketing campaigns and database management • Support event, training, and promotional initiatives as needed • Proofread marketing materials for accuracy and consistency • Assist with basic graphic updates using Canva and Adobe Creative Cloud • Format webpages, articles, and emails • Perform basic HTML edits when needed • Help ensure all materials align with brand standards