• Oversee and support a Merchant Care team focused on proactive outreach and high-impact escalations, including NPS, social media, and executive-level concerns. • Spearhead the evolution and maturation of a proactive support model designed to identify and support at-risk merchants before issues escalate. • Set clear expectations, hold firm boundaries, and ensure consistent execution while managing with fairness and respect. • Coach, develop, and manage team members through change, ambiguity, and evolving processes. • Analyze data, trends, and merchant signals to identify risks, surface insights, and inform decision-making and prioritization. • Partner cross-functionally to deliver process improvements, close gaps, and influence changes that improve the merchant experience at scale. • Get hands-on when needed, supporting complex cases, unblocking teams, and helping operationalize new workflows and programs. • Continuously evaluate and improve escalation workflows to ensure they are scalable, effective, and aligned with business priorities. • Foster alignment, shared accountability, and consistency across US and India-based teams. • Translate ambiguity into clarity by helping define processes, success metrics, and operating norms for a growing program. • Promote a culture of learning, ownership, and continuous improvement within the team. • Serve as a subject matter expert on ShipBob’s platform, policies, and escalation processes. • Ensure team actions and decisions align with ShipBob’s mission, values, and merchant-first mindset. • Perform additional duties as needed.

• The Service Delivery Manager (SDM) will ensure successful delivery of Managed Service solutions. • This includes new clients being onboarded, and existing clients that are in steady state. • The SDM will work with clients to ensure delivery of key performance items within a Managed Service Agreement are meeting or exceeding the customer expectations as defined. • The SDM will coordinate regularly scheduled meetings with Managed Service customers to deliver monthly reporting metrics, review current activity, address any items or concerns, and be the liaison between customer and technical delivery team. • This position will work closely with the Sales Teams to understand Client business objectives and how the Managed Services can align and support to those outcomes.

• Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement. • Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn. • Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines. • Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines. • Identify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success. • Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans. • Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning. • Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals.

Role Overview Sodexo has a new opening for a Senior Manager, Health & Safety, to join our team. This risk control professional will provide innovative Health, Safety, & Environment (HSE) support to all Sodexo business segments in multiple States. A major function of this role is to integrate safety into the culture of the organization, produce safe environments for our employees, clients, and customers, and manage key performance indicators to drive strong business results. The successful applicant will possess proven leadership abilities to manage a team of HSE Managers, technical knowledge and familiarity with regulatory requirements, and effective communication skills throughout various levels of the organization. This is a remote position. The ideal candidate will maintain a home office in the state of Colorado or Oklahoma. This position requires domestic travel approximately 20-40% of the time. Typical travel days - Tuesday -Thursdays. Some overnight travel is required. What You'll Do Key responsibilities include: - Unit-Level Support & Risk Mitigation (40%) - Serve as the Subject Matter Expert (SME) for unit-specific safety challenges. - Conduct site visits to identify hazards and implement high-level controls. - Verify the consistent application of safety standards and effective risk management across diverse business lines. - Strategic Segment Leadership (30%) - Analyze metrics (LTIR, TRCR, and near-miss data) to identify trends and implement sustainable corrective actions. - Act as a Segment Point of Contact, influencing site leaders to take ownership of safety performance and behaviors. - Projects & Continuous Improvement (30%) - Lead HSE initiatives using the Plan–Do–Check–Act (PDCA) cycle. - Support the development and rollout of environmental compliance and sustainability programs. - Mentor HSE Managers and Segment Coordinators to strengthen regional technical competency. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Is this the right opportunity for you? We are looking for candidates that have/are: - Bachelor’s degree in Safety, Environmental Science, or a related field - Minimum 3 years of management experience (direct or indirect). - 5–7 years of progressive HSE experience, specifically supporting multi-site or regional zones. - Demonstrated ability to prioritize engineering solutions over PPE or administrative procedures. - Expert knowledge of OSHA, EPA, DOT, and NFPA standards. - Skilled in root-cause analysis and incident investigation. - Expertise in Microsoft 365, Smartsheet, and BI dashboards (Power BI/Tableau) - Professional certifications (CSP, CSHM, or CHMM); OSHA 10 – General Industry; ServSafe or AllerTrain highly preferred Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 3 years