First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: GAP Claims Associate Your Location: Remote/Anywhere within the U.S You Report To: GAP Claims Associate Schedule: Monday to Friday 9:00am to 5:30pm EST Compensation: $20.16/hour + bonus Learn more about our awesome Servicing Operations team! About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! We are seeking a highly motivated GAP Claims Adjuster to support the administration and resolution of Guaranteed Asset Protection (GAP) claims. In this role, you will be responsible for managing GAP claims from initiation through final resolution, ensuring timely and accurate claim handling while maintaining compliance with company policies and regulatory requirements. This position plays a critical role in mitigating losses and delivering excellent service to our customers, dealers, and insurance partners. The ideal candidate is detail-oriented, organized, and able to work independently while collaborating cross-functionally.

Job Description Senior Claims Specialist – GLPD & Construction Defect Job Summary Seeking a highly skilled and experienced Senior Claims Specialist to join a team. This role focuses on the investigation, evaluation, negotiation, and resolution of complex, high-exposure General Liability Property Damage (GLPD) and Construction Defect claims. The position involves managing both litigated and non-litigated matters with significant severity and coverage complexity. Compensation Package - Competitive base salary up to $120,000 (commensurate with experience) - Comprehensive benefits package, including health, dental, and vision insurance - Paid time off and holidays - Opportunities for professional development and continuing education Responsibilities - Investigate, evaluate, and resolve complex GLPD and Construction Defect claims. - Conduct detailed policy coverage analysis, identify issues, and prepare coverage correspondence for supervisory review. - Investigate liability and damages on high-exposure claims. - Manage litigation by assigning approved panel counsel, establishing litigation plans and budgets, and coordinating case strategy. - Establish timely and accurate reserves and adjust as claims develop. - Maintain complete and current file documentation and ensure effective diary management. - Complete required large loss and internal reporting in a timely manner. - Negotiate settlements within granted authority and participate in mediations, settlement conferences, and alternative dispute resolution (ADR) proceedings. - Manage and control work product and expenses of outside vendors and defense counsel. - Identify opportunities for risk transfer, co-insurance, contribution, and subrogation. - Handle designated accounts and maintain strong customer relationships. - Ensure compliance with all regulatory requirements, internal guidelines, and best practices. - Support deductible and self-insured retention recovery protocols. - Maintain required state licensing and fulfill continuing education requirements. - Perform other duties as assigned. Qualifications/Requirements - Bachelor’s degree or equivalent combination of education and experience. - Industry designations such as AIC, SCLA, CRIS, or similar are preferred. - 3-5 years of experience in Construction Defect and General Liability Property Damage claims. - Proven track record of managing litigated, high-severity claims. - Strong analytical, investigative, and negotiation skills. - Excellent written and verbal communication abilities. - In-depth knowledge of insurance coverage, legal procedures, and regulatory requirements. - Ability to work independently in a remote environment while maintaining productivity and high-quality work standards. #LI-RG1

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The purpose of this position is to provide direct handling of the company’s non-litigated and lower-level litigated Auto and/or general liability claims. These claims should not involve any major coverage issues. Position may also handle non-litigated UM/UIM claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation, and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual’s prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities - Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable coverage letters. - Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary. - Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. - Evaluate, negotiate, and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish. Assign appropriate counsel if needed to defend a claim. - Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability". - Receive and approve expenses incurred to investigate, process, and handle a claim. - Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments. - Explore contribution on all claims assigned. - Prepare for and participate in claims review and settlement conferences. - Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. - Investigate damages, coverage, and liability related to a claim through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable letters based on state regulations and company directives, including coverage and status letters. - Review and approve expenses incurred to investigate, process, and handle a claim. - Assign appropriate counsel if needed to defend a claim. Attend/participate in depositions and trials as necessary. - Recognize fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies. - Document claim activity and maintain control of work through documentation and diary/task system. - Establish and continuously review reserves. Qualifications - Effective verbal and written communication skills. - Strong time management and organizational skills. - Negotiation and claim disposition skills with proven problem-solving ability. - Strong judgment and decision-making skills. - Self-starter with ability to work independently. - Moderate proficiency with standard business-related software. Requirements - College degree preferred: A degree in Business, Insurance, Risk Management, or a related field is highly preferred. - Minimum of 3 years of prior Commercial General Liability claims experience with a primary insurance carrier: Experience must include handling a significant volume of claims independently. - Experience handling GL Claims in the Mid-Atlantic jurisdictions, preferred. - Strong knowledge of insurance policies, procedures, and regulations: Must demonstrate in-depth knowledge through certifications (e.g., CPCU, AIC) or extensive work experience. - Demonstrated ability to analyze complex coverage issues: Must provide examples of complex coverage issues handled and the resolutions achieved. - Experience with Professional Liability claims is a plus but not required. - Litigation experience is a plus but not required. - Industry training/designations preferred: Designations such as CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or similar are preferred. Benefits - Competitive base salary. - Incentive plan eligibility at all levels. - Comprehensive health care plans. - Retirement savings plan with company match. - Discounted Employee Stock Purchase Program. - Tuition assistance and reimbursement programs. - 20 days of paid time off.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! - Responsible for investigating and resolving auto physical damage and property damage claims in a timely and efficient manner - Provide exceptional customer service in a team environment - Handle a high volume of calls and make regular contact with customers on multiple platforms - Collaborate cohesively with other team members to achieve department goals Qualifications - High School Diploma or GED (Minimum) - Associate degree (Preferred) - May be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire Requirements - Customer service experience required (Minimum) - 6-12 months of related experience (Preferred) - Experience with handling high call volume in a professional call center (Preferred) - Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program (Minimum) - Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution (Minimum) - Effective written and verbal communication skills (Minimum) - Independently makes high-quality claims adjusting decisions (Minimum) - Collaborates well with others (Minimum) - Ability to build rapport utilizing emotional intelligence (Minimum) - Self-motivation and accountability while working remotely (Minimum) - Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software (Minimum) - Must have dedicated workspace that is free from distractions (Minimum) - Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology (Preferred) - Takes ownership of any process they can improve (Preferred) - Assumes positive intent in all interactions (Preferred) - Seeks growth within and beyond this role (Preferred) Benefits - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Company Description At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. - We care about our people, and we mean it - We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits Pay Range USD $32,363.00 - USD $56,701.00 /Yr.