Role Description The Social Community Representative is responsible for engaging with consumers, creators, and ambassadors across social media channels to build community, strengthen brand affinity, and support a positive customer experience. This remote, part-time role combines community management, creator support, social engagement, and content execution to help drive meaningful connections and brand growth. Reporting to the DIGITAL COMMUNITIES' ASSOCIATE MANAGER, the SOCIAL COMMUNITY REPRESENTATIVE will support our collegiate team in the following areas: - Monitor and respond to direct messages, comments, tagged content, and community interactions across social media platforms to support audience engagement and strengthen brand affinity. - Act as a trusted voice of the brand by reviewing and responding to consumer, creator, and ambassador inquiries with professionalism, accuracy, and attention to detail. - Foster positive brand sentiment through timely, thoughtful, and on-brand interactions across all social channels. - Support creator, ambassador, and community engagement by resharing stories, engaging with tagged content, and recognizing standout community members. - Amplify user-generated content (UGC) and spotlight exceptional creator and ambassador content through social features, community initiatives, and monthly reward or gift-code programs. - Identify and report recurring community themes, ambassador questions, consumer complaints, and engagement opportunities to help improve brand communications and customer experience. - Assist with content creation and execution across platforms including TikTok, Instagram, Threads, X, and other emerging social channels. - Contribute creative ideas, messaging concepts, and social-first content recommendations that align with brand voice and campaign objectives. - Encourage participation in community programs, ambassador challenges, competitions, seasonal campaigns, and engagement initiatives through proactive outreach. - Research social trends, creators, cultural moments, and emerging platforms to identify opportunities for community growth and engagement. Qualifications - Experience with Excel. - Strong written and verbal communication skills, with the ability to represent the brand voice professionally and enthusiastically. - Familiarity with social media platforms (Instagram, TikTok, etc.) and current social trends. - Highly organized with the ability to manage multiple projects and track many moving pieces at once. - Comfortable using influencer marketing platforms, social media monitoring tools, or CRM systems (e.g., CIQ, Sprout Social). - A proactive, collaborative attitude and a passion for digital communities and creator culture.

Role Description To own Scriveiner’s social media presence and community engagement end-to-end from content creation, scheduling, and campaign support through to influencer partnerships, ambassador recruitment, and community management. This role is for someone who genuinely lives and breathes social: ambitious, trend-aware, creatively instinctive, and energised by building real connections online. Qualifications - Proven experience in a social media, community, or influencer marketing role. - A genuine eye for design, content, and culture. - A genuine passion for social media. - Hands-on experience managing and growing communities, including Facebook Groups or similar. - Experience working with influencers and ambassadors. - Strong creative instincts. - Excellent written communication skills. - Comfortable with analytics. - Brilliantly organised, with the ability to juggle multiple projects. - Confident with social platforms. - Clear, warm communicator. - Familiarity with content creation and scheduling tools (CapCut, Canva, Adobe). - Curious, proactive, and keen to learn. - AI literate and open to using emerging tools. Requirements - All social media platforms are active, consistent, and growing. - Engagement metrics are moving in the right direction. - A thriving ambassador and influencer programme is in place. - The Facebook community group is actively managed and growing. - Trends are spotted early and acted on. - Campaign and shoot support runs smoothly. - Content libraries are organised and up to date. - Analytics are reviewed regularly and inform decisions. Benefits - £20,000 – £35,000 base salary per annum, dependent on experience. - Fully remote position. - Some international travel required. - The tools and support you need to do the job properly. - Welcome gift: a curated selection of Scriveiner products.

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced • Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results • Track recurring questions, pain points, or misunderstandings surfacing in community conversations • Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate • Correct misinformation or outdated narratives that could materially mislead prospective users • Ensure all responses align with current policies, approved messaging, and organizational values • Assess sensitivity and potential reputational risk before engaging in discussions • Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders • Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance • Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume • Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

• Develop school-based family engagement systems and activities • Support families, teachers, and the community to assist students in achieving academic excellence • Provide support for “Club Orange”, the caretaker program • Engage students and families in increasing their involvement and commitment to the school • Improve parents’ levels of trust and support for their school • Enhance families’ capacity to support their children’s learning • Work with staff, families, and community organizations to create a welcoming school environment • Coordinate new parent contacts, orientations, and trainings • Assist with student truancy and engagement issues • Lead the development and implementation of the school's overall family engagement action plan • Establish and maintain consistent communication with families • Serve as a mediator to resolve issues at the school level