• Deliver customized, hands-on demonstrations of The Rebus® Platform to prospective and existing customers, tailoring each session to their specific warehouse operations and business goals • Develop and maintain expertise in feature functionality and practical application of The Rebus® Platform and our full suite of product offerings • Partner with sales to help companies across varying industries understand and evaluate the technical and operational fit of our products, leading evaluation cycles to gain product fit consensus • Design, validate and document technical solutions to share with prospective customers • Collect and analyze feedback from prospective customers to influence roadmap, collaborating with sales engineering, engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives • Participate in RFI/RFP process and respond to technical assessments

• Deploy, configure, and maintain endpoint detection and response (EDR/XDR), email security, and network security solutions. • Build, tune, and optimize detection rules, alert policies, and automated response playbooks using Microsoft Defender, Microsoft Sentinel, and related security platforms. • Support the onboarding of acquired entities into New Era's standard security stack. • Monitor security alerts and dashboards, investigate events, and escalate security incidents as required. • Assist with incident response activities, including containment, remediation, and recovery efforts. • Perform health checks to ensure security tools, agents, and alerting systems are functioning effectively. • Administer identity security controls, including Multi-Factor Authentication (MFA), Conditional Access, and Privileged Access Management (PAM). • Support vulnerability management activities, including scanning, tracking remediation efforts, and security reporting. • Collaborate with infrastructure, applications, and governance teams to implement security best practices. • Support compliance initiatives, audits, security assessments, and evidence collection for frameworks such as ISO 27001 and SOC 2. • Maintain security documentation, procedures, and operational runbooks. • Research emerging security threats and recommend proactive mitigation strategies.

• Directly build and ship the technical work each institution's onboarding requires – writing and modifying code, pipelines, and configuration to connect their systems to ours. • Configure, validate, and troubleshoot data mappings, schema alignment, and data flows specific to each institution's environment. • Anticipate integration risks and unblock issues independently before they stall a deployment. • Build reusable technical assets: reference architectures, integration playbooks, mapping templates so that each institution onboards faster than the last. • Serve as the primary technical point of contact for higher education institutions participating in the UDTS, partnering closely with the account/success manager on each relationship. • Lead technical discovery: understand each institution's data landscape and translate it into integration and governance requirements and a recommended solution design, while being aware of the internal technical and product roadmap and constraints. • Run solution design and architecture conversations with institutional IT, data, and IR teams, scoping integrations, defining data flows, and setting realistic technical expectations. • Produce integration specs, and technical implementation plans tailored to each institution's environment, governance needs, and constraints. • Translate our platform's capabilities and roadmap accurately back to institutions, and translate institutional technical feedback into clear requirements for internal Technology and Product teams. • Partner with Engineering and Product to confirm proposed integration solutions are feasible and align with platform direction. • Surface recurring technical patterns and gaps across institutions to inform product priorities. • Maintain a clear, shared view of each engagement's technical status, open issues, and dependencies.

• Lead the technical strategy for cell & gene therapy opportunities by partnering with cross-functional teams to evaluate client Requests for Proposal (RFPs) and develop competitive customer proposals • Serve as the technical subject matter expert for ultracold & liquid nitrogen clinical and commercial packaging, and biorepository solutions • Represent Thermo Fisher during customer meetings, technical presentations, bid defenses, and facility tours, effectively communicating our capabilities and differentiators • Evaluate customer requirements, identify technical risks and opportunities, and recommend practical, executable solutions that align with operational capabilities • Partner with Engineering, Operations, Quality, Regulatory Affairs, and other technical experts to ensure proposed solutions are technically feasible and commercially competitive • Act as the voice of the customer internally, advocating for customer requirements while balancing operational capabilities and business objectives • Continuously expand knowledge of ultracold, liquid nitrogen and biorepository market trends, and Thermo Fisher service offerings to strengthen customer solutions