• Directly build and ship the technical work each institution's onboarding requires – writing and modifying code, pipelines, and configuration to connect their systems to ours. • Configure, validate, and troubleshoot data mappings, schema alignment, and data flows specific to each institution's environment. • Anticipate integration risks and unblock issues independently before they stall a deployment. • Build reusable technical assets: reference architectures, integration playbooks, mapping templates so that each institution onboards faster than the last. • Serve as the primary technical point of contact for higher education institutions participating in the UDTS, partnering closely with the account/success manager on each relationship. • Lead technical discovery: understand each institution's data landscape and translate it into integration and governance requirements and a recommended solution design, while being aware of the internal technical and product roadmap and constraints. • Run solution design and architecture conversations with institutional IT, data, and IR teams, scoping integrations, defining data flows, and setting realistic technical expectations. • Produce integration specs, and technical implementation plans tailored to each institution's environment, governance needs, and constraints. • Translate our platform's capabilities and roadmap accurately back to institutions, and translate institutional technical feedback into clear requirements for internal Technology and Product teams. • Partner with Engineering and Product to confirm proposed integration solutions are feasible and align with platform direction. • Surface recurring technical patterns and gaps across institutions to inform product priorities. • Maintain a clear, shared view of each engagement's technical status, open issues, and dependencies.

• Lead the technical strategy for cell & gene therapy opportunities by partnering with cross-functional teams to evaluate client Requests for Proposal (RFPs) and develop competitive customer proposals • Serve as the technical subject matter expert for ultracold & liquid nitrogen clinical and commercial packaging, and biorepository solutions • Represent Thermo Fisher during customer meetings, technical presentations, bid defenses, and facility tours, effectively communicating our capabilities and differentiators • Evaluate customer requirements, identify technical risks and opportunities, and recommend practical, executable solutions that align with operational capabilities • Partner with Engineering, Operations, Quality, Regulatory Affairs, and other technical experts to ensure proposed solutions are technically feasible and commercially competitive • Act as the voice of the customer internally, advocating for customer requirements while balancing operational capabilities and business objectives • Continuously expand knowledge of ultracold, liquid nitrogen and biorepository market trends, and Thermo Fisher service offerings to strengthen customer solutions

Role Description As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows. We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments. You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform. About the Role This is a high-ownership role that blends: - Customer-facing technical solution design - Pre-sales and post-sales engagement across the customer lifecycle - Workflow architecture and problem solving - Cross-functional collaboration with product, engineering, and go-to-market teams As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success. What You’ll Do - Customer Solutions & Implementation - Own technical scoping, proof-of-concepts, and onboarding for key customers - Partner with customers to design and implement complex workflows on the Feathery platform - Guide customers through best practices for building scalable, maintainable solutions - Support deployments and ensure successful adoption across teams - Pre-Sales & Product Expertise - Work with sales during the evaluation process to demonstrate technical capabilities - Translate customer requirements into tailored product solutions - Build demos and prototypes that showcase Feathery’s flexibility and power - Serve as a trusted technical advisor to prospects and customers - Product Feedback & Enablement - Act as the voice of the customer, surfacing insights and feature requests to product and engineering - Create technical content such as example applications, documentation, and guides - Help customers and internal teams better understand platform capabilities - Contribute to improving onboarding and implementation workflows - Team & Function Building - Help define best practices for solutions engineering at Feathery - Contribute to hiring and mentoring future team members - Improve internal processes, tooling, and playbooks as the team scales Qualifications - Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar) - Strong problem-solving skills, especially in data-heavy or workflow-based systems - Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations - Basic familiarity with Python (able to build/debug API's) - Excellent communication skills and ability to work across technical and non-technical stakeholders - Proactive, resourceful, and comfortable operating in a fast-paced startup environment - Strong sense of ownership and desire to help customers succeed Bonus - Experience working with B2B SaaS platforms or workflow automation tools - Familiarity with low-code/no-code platforms - Experience supporting enterprise customers or complex implementations - Background in financial services (insurance, wealth management, lending) - Experience creating technical content (docs, demos, tutorials) Benefits - Competitive compensation and equity - Health, dental, and vision coverage - Unlimited PTO - Downtown Toronto office location - Office snacks and lunches - A supportive, low-ego team that values ownership and growth - Company offsite to connect and recharge

Role Description SHI is seeking a Senior AI Solutions Engineer – Agentic Solutions to design, build, and deliver enterprise AI and agentic solutions across the Microsoft ecosystem. This highly visible, customer-facing role partners directly with business and technical stakeholders to understand requirements, recommend the most effective technical approach, and lead hands-on implementation from discovery through deployment. Leveraging technologies such as Microsoft Copilot Studio, Microsoft Foundry, Microsoft 365 Copilot, Agent 365, Azure AI Services, and the Power Platform, the successful candidate will help organizations unlock business value through intelligent automation, AI agents, and modern workplace solutions. This role may also support Statement of Work (SOW) review and refinement to ensure proposed scope, deliverables, assumptions, and technical approaches align with customer needs and delivery expectations. Beyond solution delivery, this position plays a key role in advancing SHI’s agentic AI practice by developing reusable assets, mentoring engineers, improving service offerings, and sharing technical knowledge across teams. This is a high-impact opportunity for a professional who excels as a builder, trusted advisor, and coach. Qualifications - Advanced experience designing and implementing enterprise AI, automation, and agentic solutions. - Strong knowledge of Microsoft AI technologies, including Copilot Studio, Microsoft 365 Copilot, Microsoft Foundry, Azure AI Services, Power Platform, and related Microsoft cloud services. - Experience leading customer-facing technical engagements, workshops, and solution discovery sessions. - Ability to translate business requirements into scalable, secure, and production-ready AI solutions. - Strong understanding of governance, security, compliance, and operational considerations within enterprise environments. - Excellent communication, consulting, and stakeholder management skills. - Demonstrated ability to mentor and guide technical teams while contributing to practice development and service innovation. Requirements - Bachelor’s degree or equivalent relevant experience required. - 5–8 years of experience in a Solutions Engineer, pre-sales, or similar technical consulting role. - Demonstrated experience supporting complex, multi-technology sales opportunities. - Willingness to travel for customer engagements, partner meetings, and industry events as needed. Benefits - Medical, vision, dental, 401K, and flexible spending.