• Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives • Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements • Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed • Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives • Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders • Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early • Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Team The Hardware team develops and supports a portfolio of products which serve different customers in different ways, including Square, Proto (our bitcoin mining brand), Bitkey (our self-custody bitcoin wallet), and Cash App Card. Our work is inspired by the problems our sellers and customers face every day. Come build the future of money and commerce with us! The Role As a Senior Software Engineering Program Manager for Block Hardware, you will oversee the development and delivery of software projects, ensuring they meet requirements. You will play a pivotal role in aligning cross-functional teams, managing project timelines, and ensuring the successful deployment of software solutions that drive our mission forward. The Software Engineering Program Manager is part of the Hardware organization, partnering with Hardware Engineering Program Managers. This role reports to the Software Engineering Program Management Lead. You Will - Be the central hub bringing together different teams from Software, Hardware, Product, Design, Operations, Manufacturing, all to deliver groundbreaking new products. - Lead the strategy and execution from concept to launch and oversee multiple parallel initiatives. - Partner closely with cross functional teams to design, define, schedule, track, and help lead the work for exciting new products. - Translate complex ambiguous problems into simple actionable solutions to unblock teams and support progress. - Ensure the teams are on track, facilitate decision-making, resolve blockers, and surface challenges by gleaning early signals. - Drive transparency and visibility by acting as the point of contact for programs, streamlining communications, and providing regular updates to cross functional partners and leadership to ensure information and knowledge is flowing freely. - Balance urgency and priority while moving the needle on the programs. - Manage expectations for all stakeholders from leaders to individual teams, possess strong problem solving and negotiation skills, and earn trust of partners and teams. - Lead by inspiring, developing and challenging the status quo, modeling excellence. - Find opportunities to apply AI and AI workflows to automate program management and engineering tasks. You Have - Bachelor's degree in Computer Science, Engineering, or a related technical discipline; Master's degree preferred. - 10+ years of industry experience in software development or program management within a Hardware development environment. - You have a strong engineering / technical background. - Experience with embedded systems, knowledge of Android/AOSP, AI voice models, familiarity with software development and build tools, understanding of hardware-software interfaces and higher level application stack. - Experience leading technically complex software projects for NPI. - Experience with client server technologies and application development is great to have. Banking and finance background is a bonus addition. - Proficiency in core project management disciplines including scope, schedule, budget, resources, quality, and risk management. - Thoughtfully sets a vision, adjusting where necessary, working through blockers, simplifying for self and others. - Ability to travel to Contract Manufacturing vendor sites for build milestones. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $198,000 - $297,000 USD Zone B: $188,100 - $282,100 USD Zone C: $178,200 - $267,400 USD Zone D: $168,300 - $252,500 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. - Serve as the initial technical point of contact for basic and complex customer issues, working collaboratively within your first-line support team, across engineering, and product teams to deliver comprehensive solutions. - Provide in-depth technical troubleshooting for advanced issues across Samsara’s SaaS platform, hardware devices, and integrations, leveraging a deep understanding of networking, cloud technologies, and IoT systems. - Actively contribute to knowledge base development by documenting detailed resolutions, creating technical guides, and mentoring junior agents on your team. - Proactively identify trends in customer issues to influence product improvements and optimize support processes, driving continuous enhancement of the customer experience. - Deliver professional and clear communication to both technical and non-technical stakeholders, ensuring seamless resolution of escalated issues while maintaining a high level of customer satisfaction. - Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team), driving innovation and collaboration within the team and across departments. Qualifications - Bachelor's degree in a technical field or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or Networking. - 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments. - Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues. - Solid understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting. - Foundational knowledge in Artificial Intelligence. - Demonstrated ability to mentor and guide junior team members, fostering skill development and knowledge sharing. - Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges. - Exceptional organizational skills to manage multiple escalations, prioritize workload effectively, and meet critical deadlines. - Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases. Requirements - Proficiency in Spanish, French or German is a plus. - General knowledge about electrical circuits, GPS and telematics. - Familiarity with networking protocols, APIs, and diagnostic tools is highly desirable. - Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution. - Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus. - Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks. - Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.). Benefits - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lynx is seeking a Director of Program Delivery to lead the successful execution of complex, multidisciplinary programs across professional services, product, and customer delivery. This role is accountable for on-time, on-budget, high-quality program delivery and for scaling the program management organization, processes, and talent required to support continued growth. The Director of Program Delivery is a senior leader who combines strong execution rigor with cross-functional leadership, ensuring strategy and commitments are translated into predictable results for customers and internal stakeholders. Key Responsibilities - Own Program Delivery - Lead delivery for a portfolio of customer-facing programs, ensuring commitments are met across scope, schedule, cost, and quality. - Be accountable for program delivery predictability and operational excellence. - Drive resolution of delivery risks, issues, and dependencies across all teams. - Establish and maintain program management frameworks, including planning, reviews, escalation paths, and executive reporting. - Ensure consistent execution standards across all programs. - Define and own delivery KPIs, dashboards, and health metrics. - Lead & Scale Program Organization - Build, lead, and mentor our team of Program Managers. - Establish clear expectations for ownership, accountability, and performance. - Scale delivery capabilities through process optimizations and talent development. - Use data to drive continuous improvement and proactive decision-making. - Cross-Functional Leadership - Partner closely with Engineering and Product Management to align program delivery plans with product roadmaps, engineering capacity, and business priorities. - Partner with Finance on forecasting, EAC, margin protection, and revenue delivery inputs. - Support presales activities with estimation, planning, and resourcing inputs. Qualifications - 10+ years of experience in program delivery, program management, and operational leadership, including senior ownership of multiprogram portfolios. - Proven experience leading program delivery in engineering-centric environments. - Strong track record of improving delivery predictability, execution rigor, and customer outcomes. - Experience managing and developing senior program leaders. - Excellent executive communication and stakeholder management skills. Requirements - Active U.S. Government security clearance (Secret or Top Secret preferred), or eligibility and willingness to obtain/maintain clearance. Preferred Qualifications - Experience in regulated, safety-critical, or mission-critical domains. - Background in customer delivery, professional services, or contract-based programs. - Experience scaling program delivery organizations through growth and transformation. - PMP, PgMP, SAFe, or equivalent certifications (or equivalent experience). Reporting & Location - Report to: VP, Professional Services. - Location: - Dallas Fort Worth metroplex preferred. - Other US locations. - Travel to customer sites as needed. Benefits - Low-cost Medical / Dental / Vision coverage options - 401K with generous employer match - Responsible Paid Time Off + 11 Paid Holidays - Remote work opportunities based on role - Employee Assistance Program (EAP) - Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.