Job Closed
This listing is no longer active.
Pioneer of the Connected Operations Cloud
L1 Senior Technical Support
Location
United States
Posted
102 days ago
Salary
0
No structured requirement data.
Job Description
L1 Senior Technical Support
Samsara
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. - Serve as the initial technical point of contact for basic and complex customer issues, working collaboratively within your first-line support team, across engineering, and product teams to deliver comprehensive solutions. - Provide in-depth technical troubleshooting for advanced issues across Samsara’s SaaS platform, hardware devices, and integrations, leveraging a deep understanding of networking, cloud technologies, and IoT systems. - Actively contribute to knowledge base development by documenting detailed resolutions, creating technical guides, and mentoring junior agents on your team. - Proactively identify trends in customer issues to influence product improvements and optimize support processes, driving continuous enhancement of the customer experience. - Deliver professional and clear communication to both technical and non-technical stakeholders, ensuring seamless resolution of escalated issues while maintaining a high level of customer satisfaction. - Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team), driving innovation and collaboration within the team and across departments. Qualifications - Bachelor's degree in a technical field or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or Networking. - 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments. - Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues. - Solid understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting. - Foundational knowledge in Artificial Intelligence. - Demonstrated ability to mentor and guide junior team members, fostering skill development and knowledge sharing. - Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges. - Exceptional organizational skills to manage multiple escalations, prioritize workload effectively, and meet critical deadlines. - Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases. Requirements - Proficiency in Spanish, French or German is a plus. - General knowledge about electrical circuits, GPS and telematics. - Familiarity with networking protocols, APIs, and diagnostic tools is highly desirable. - Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution. - Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus. - Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks. - Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.). Benefits - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.
Job Requirements
- Bachelor's degree in a technical field or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or Networking.
- 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments.
- Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues.
- Solid understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting.
- Foundational knowledge in Artificial Intelligence.
- Demonstrated ability to mentor and guide junior team members, fostering skill development and knowledge sharing.
- Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges.
- Exceptional organizational skills to manage multiple escalations, prioritize workload effectively, and meet critical deadlines.
- Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases.
- Proficiency in Spanish, French or German is a plus.
- General knowledge about electrical circuits, GPS and telematics.
- Familiarity with networking protocols, APIs, and diagnostic tools is highly desirable.
- Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution.
- Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus.
- Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks.
- Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.).
Benefits
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
Related Guides
Related Categories
Related Job Pages
More Technical Program Manager Jobs
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lynx is seeking a Director of Program Delivery to lead the successful execution of complex, multidisciplinary programs across professional services, product, and customer delivery. This role is accountable for on-time, on-budget, high-quality program delivery and for scaling the program management organization, processes, and talent required to support continued growth. The Director of Program Delivery is a senior leader who combines strong execution rigor with cross-functional leadership, ensuring strategy and commitments are translated into predictable results for customers and internal stakeholders. Key Responsibilities - Own Program Delivery - Lead delivery for a portfolio of customer-facing programs, ensuring commitments are met across scope, schedule, cost, and quality. - Be accountable for program delivery predictability and operational excellence. - Drive resolution of delivery risks, issues, and dependencies across all teams. - Establish and maintain program management frameworks, including planning, reviews, escalation paths, and executive reporting. - Ensure consistent execution standards across all programs. - Define and own delivery KPIs, dashboards, and health metrics. - Lead & Scale Program Organization - Build, lead, and mentor our team of Program Managers. - Establish clear expectations for ownership, accountability, and performance. - Scale delivery capabilities through process optimizations and talent development. - Use data to drive continuous improvement and proactive decision-making. - Cross-Functional Leadership - Partner closely with Engineering and Product Management to align program delivery plans with product roadmaps, engineering capacity, and business priorities. - Partner with Finance on forecasting, EAC, margin protection, and revenue delivery inputs. - Support presales activities with estimation, planning, and resourcing inputs. Qualifications - 10+ years of experience in program delivery, program management, and operational leadership, including senior ownership of multiprogram portfolios. - Proven experience leading program delivery in engineering-centric environments. - Strong track record of improving delivery predictability, execution rigor, and customer outcomes. - Experience managing and developing senior program leaders. - Excellent executive communication and stakeholder management skills. Requirements - Active U.S. Government security clearance (Secret or Top Secret preferred), or eligibility and willingness to obtain/maintain clearance. Preferred Qualifications - Experience in regulated, safety-critical, or mission-critical domains. - Background in customer delivery, professional services, or contract-based programs. - Experience scaling program delivery organizations through growth and transformation. - PMP, PgMP, SAFe, or equivalent certifications (or equivalent experience). Reporting & Location - Report to: VP, Professional Services. - Location: - Dallas Fort Worth metroplex preferred. - Other US locations. - Travel to customer sites as needed. Benefits - Low-cost Medical / Dental / Vision coverage options - 401K with generous employer match - Responsible Paid Time Off + 11 Paid Holidays - Remote work opportunities based on role - Employee Assistance Program (EAP) - Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Looking for someone excited about working for a start up that will make a difference in the future of medicine. This is an FTE opportunity to join a growing company at the ground level. Qualifications - 5+ years of experience - Ideally a background in software engineering, experience building/creating new things - 4 year degree, ideally of a technical nature - Experience working at a high performing software product company doing product or program management - Experience with ML lifecycle infrastructure, LLM knowledge is optional but welcomed - Any experience with GCP, AWS, and Azure would be good - Someone who can deal with ambiguity, and able to switch from high level conceptual thinking to smaller daily tasks - Strong analytical skills, and a data-driven, commercially minded approach to developing product strategies and solving problems - Experience using data to conduct market research, competitive analysis, and synthesize product insights Company Description
Internal Audit Analyst
Delta DentalEstablished in 1957, Delta Dental of Michigan is a prominent division of the Delta Dental Plans Association, providing dental benefits to millions across the Un
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves evaluating processes, transactions, records, metrics, systems, and technology to identify and minimize risk, ensure compliance, and improve the effectiveness of operations and controls. - Determines or validates accuracy, consistency, and compliance of component and end-to-end transaction processing in one or more business domains using production or test environment simulations, sampling, automated data reviews and analysis, and other methods. - Participates in external audits or assessments, including tracking and monitoring requests and gathering responses. - Investigates and quantifies impact and risk associated with problems, exceptions, inconsistencies, and opportunities for improvements identified in internal audit. - Documents and reports the results of internal and external quality reports, assessments, audits and remediation verification. - Documents and reports problems, exceptions, or opportunities for improvements to other departments. - Maintains documents and records according to the corporate record retention policies, best practices for audit, and departmental standards. - Participates in the evaluation and improvement of audit criteria and procedures, documentation, manuals, and records and assists in the tracking and reporting of departmental dashboard elements. - Performs other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. Qualifications - Associate’s degree, technical, vocational, or business school - Two years of experience in customer service, dental claims processing, or quality control - Previous experience using audit software and sampling, investigation, or auditing techniques preferred Requirements - Knowledge of word processing and spreadsheet applications - Strong verbal and written communication skills - Strong analytical skills - Strong organization skills - Ability to work independently and as part of a team - Ability to resolve problems using independent judgment Company Description At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.
Technical Program Manager
Greystar Real Estate PartnersGreystar Real Estate Partners, also known by names like Greystar Worldwide and Greystar Apartments, is an international real estate development and management f
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Greystar is seeking an experienced, highly technical, hands-on, and mission-driven Technical Program Manager (TPM) to lead engineering initiatives within our Digital, Data & AI team. - Collaborate across team and functional boundaries to deliver outcomes for key engineering-led initiatives. - Increase team productivity by removing obstacles and keeping processes lean. - Maintain urgency by ensuring there is strong collaboration within multiple parts of the organization that may have competing priorities. - Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity. - Manage the Linear project management system and hybrid process across multiple product teams. - Work closely with each product manager to plan roadmap sessions and execute product strategy. Qualifications - Proven track record of managing large-scale, complex technical initiatives for product development & software engineering. - Demonstrated ability to work through ambiguity to detailed solutions. - Self-motivated, proactive, and proven ability to adapt well and work with teams having different operating cadences. - Experience developing processes where little exists, and demonstrated flexibility to get things done. - Detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues. - Experience working in a highly cross-functional environment where communication with multiple groups is imperative. - Ability to ramp up quickly and learn new technologies with minimal lag time. - Excellent written and oral business communication and people skills, with the ability to influence stakeholders. - Experience with the Linear project management system or similar (Jira, Asana, etc). - BA/BS degree, minimum 12 years of technical project or program management experience. Requirements - Team members work in an office or remote work environment. No special physical demands are required. - Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Benefits - Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. - Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. - Generous Paid Time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. - For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. - 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). - 401(k) with Company Match up to 6% of pay after 6 months of service. - Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). - Employee Assistance Program. - Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. - Charitable giving program and benefits.

