Role Description We’re looking for a self-motivated, hungry Automation Expert who treats AI tools like Claude as a core part of how they work, not a novelty they dabble in. This role doesn’t come with a fixed lane — you’ll be given the room to look across the whole business (clinical operations, marketing, partner onboarding, and beyond) and go build the automation that makes it better. If you can’t sit still when you spot a manual process, and you’d rather ship a working AI-powered fix than wait to be told what to build, this is for you. Responsibilities - Healthcare & Clinical Operations Automation - Use Claude and other AI tools to design and build automation workflows for clinical operations — appointment scheduling, referral management, and follow-up communications. - Build AI-assisted tools that streamline surgeon and staff workflows, including data collection, reporting, and compliance. - Integrate automation and AI platforms (e.g., Claude, Zapier, n8n, Make, Airtable, custom scripts) with external and internal systems. - Collaborate with surgeons and clinical staff to identify repetitive pain points and deliver practical, AI-powered automation solutions. - Marketing Automation & Content Creation - Build and manage AI-powered automation frameworks for social media publishing, analytics tracking, and content pipeline management. - Use Claude and other AI tools to automate content repurposing across Instagram, TikTok, LinkedIn, newsletters, and clinic websites. - Deploy Claude and other AI tools to handle video editing support, captioning, content planning, and campaign management — cutting manual production time down to near zero. - Work closely with the Marketing and Creative teams to deliver seamless workflows from ideation to distribution. - Partner Onboarding & Enablement - Develop automation processes for onboarding new clinical partners, from contract signing through to full activation. - Use Claude to auto-generate customized implementation programs, welcome materials, and clinic-specific training guidelines. - Build scalable playbooks for clinic success teams using tools like Notion, HubSpot, and internal dashboards. - Enable clinics with self-serve onboarding portals, automated checklists, and training progress tracking. Qualifications - 3+ years in automation, systems operations, or process design roles. - A demonstrated track record of self-initiated projects — things you built or automated because you spotted the problem, not because someone assigned it to you. - Technical proficiency with automation platforms (Claude, Zapier, n8n, Make, Airtable, or similar). - Outstanding written and verbal communication skills, Fluent in English (C1). - Ability to create lightweight custom tools using JavaScript, Python, or low-code platforms. - Experience working in a startup or early-stage company, comfortable with ambiguity and minimal oversight. - Strong English communication skills. Native or Fluent (C1) level. Benefits - Paid time off (PTO) and paid holidays. - Performance-based bonuses and company equity opportunities. - Fully remote work environment with flexible schedules. - Collaborative and thriving team culture guided by Adoreal’s core values.

Role Description The Supervisor of Creditor Operations is a hands-on frontline leadership role responsible for the day-to-day management of the organization's Creditor Operations team. This individual leads specialists responsible for processing Debt Management Program (DMP) proposals, managing creditor communications, maximizing Fairshare revenue, and ensuring proposals move efficiently from creation through client activation. Reporting directly to the Manager of Creditor Operations, the Supervisor ensures operational excellence, regulatory compliance, and continuous process improvement while supporting exceptional client experience. Qualifications - 3–5 years of supervisor or team lead experience specifically in administrative operation or a high-volume back-office environment. - Knowledge of creditor processing, debt management programs, Fairshare concepts, and proposal workflows. - Exceptional attention to detail in high-volume, regulated environments. - Experience in conflict resolution and employee relations issues. - Proven ability to create, implement and manage employee performance metrics and reporting. - Proven track record of achieving results through team collaboration. - Proven ability to lead, mentor, and motivate a team to achieve performance goals. - Exceptional in conducting one-on-one coaching sessions and providing constructive feedback. - Decision-making and problem-solving skills. - Ability to handle complex issues and guide team members effectively. - Proven analytical skills for data interpretation and process improvement. - Strong time management and prioritization skills. - Ability to adapt to changing priorities, client needs, or organizational goals. - Proficiency in operating systems, internet browsers, Microsoft Office Suite, and multitasking across multiple programs. - Must have dedicated at home office space with high-speed internet service. - Ability to be flexible with schedule, available nights, weekends and holidays. Requirements - 5+ years of supervisor or team lead experience specifically in administrative operations or a high-volume back-office environment. - Expertise in the relevant field of customer service, credit counseling or call center operations. - Oral and written fluency in Spanish a plus. Education - High school diploma or GED. - Equivalent combination of education, training, and directly related work experience. - Associate degree relevant professional certifications related to operations, accounting, leadership, or process improvement (preferred).

Role Description The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs. In this role, you will: - Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS - Provide LMS technical knowledge and support for our learners, training team, and other business lines - Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS - Coordinate training operations including learning calendars, vendor course management, training records, and learner communications - Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes - Function as a liaison between training, business units, LMS vendors, and external content providers - Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review Qualifications - A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience - 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform - Experience evaluating, recommending, and implementing a new LMS platform - Experience supporting training operations, reporting, audits, and project delivery - Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner - Strong analytical skills utilized in a QC, audit, or data analytics capacity - Excellent interpersonal and relationship-building skills - Excellent verbal/written communication skills - Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them - Advanced organizational and project management skills, including the ability to support multiple projects simultaneously - Extremely meticulous with a demonstrated commitment to quality and accuracy Requirements - Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce - Expertise in evaluating, recommending, and implementing learning technology solutions - Strong project management skills, with experience leading cross-functional initiatives - Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly - Experience supporting audits, compliance initiatives, and quality assurance efforts - Strong written and verbal communication skills with the ability to collaborate across teams - Exceptional organizational skills and the ability to manage multiple priorities simultaneously Benefits - Willingness and ability to travel quarterly to PA or MI for in-person training team meetings

Role Description We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers. Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection. Location Notice: This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: NY, CO, AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI. Applications from residents of states not listed here or other countries will unfortunately not be considered at this time. Key Responsibilities - Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation. - Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data. - Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions. - Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity. - Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution. - Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices. - Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts. Qualifications - 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company. - Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently. - Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity. - Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes. - Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring. - Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices. - Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions. - Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted. - Customer-first mindset with a track record of strong internal and external stakeholder management. - Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus. Requirements - The salary range is not including a 10 percent annual bonus and other benefits. - Base salary range: $66,300 — $68,000 USD. Benefits - 🚀 Key moment to join Aircall in terms of growth and opportunities. - 💆‍♀️ Our people matter, work-life balance is important at Aircall. - 📚 Fast-learning environment, entrepreneurial and strong team spirit. - 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset. - 💶 Competitive salary package & benefits. DE&I Statement At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.