• Lead and support the delivery of services to clients on time, within scope, and within budget, including assigning and managing staff and creating work products. • Serve as project manager and/or lead client projects across the country, supporting client work and deepening team knowledge. • Develop project deliverables for clients. • Lead the development and execution of enterprise architecture strategies, frameworks, and roadmaps that support organizational transformation and modernization. • Provide technical leadership and mentorship to project teams, helping ensure best practices in architecture, design, and implementation. • Stay current with emerging technology trends and evaluate their potential impact on client environments. • Support business development activities, including proposal development, client presentations, and thought leadership. • Communicate project and delivery status to our clients, team members, and other stakeholders, including the facilitation of client meetings. • Work with BerryDunn contractors to help ensure their proper delivery of project deliverables.

• Support Tier 1 help desk operations and user support activities • Assist with user account creation, account maintenance, and basic access management tasks • Learn and support AI-driven help desk operations and IT support solutions • Assist with workstation, software, and system setup activities • Provide basic troubleshooting support for common technical issues • Document support activities and maintain accurate records of assigned tasks • Collaborate with team members to ensure timely resolution of technical requests

• Assist day-to-day with IT requests from team members, such as troubleshooting access issues, basic hardware/software questions, or help route requests to the appropriate owner • Help track weekly timesheets • Assist with monitoring client websites to help identify outages and flag concerns to the appropriate team • Help maintain internal IT and DevOps documentation, ensuring information stays current and easy to understand • Assist with monitoring alerts from security systems, escalating when necessary • Help organize, update, and document security policies and procedures • Work cross-functionally to help ensure security policies are understood and implemented consistently across the organization • Gain exposure to best practices around organizational security, risk prevention, and compliance in a real-world business environment • Step in to help wherever support is needed—whether it’s a last-minute project or lending a hand to keep things running behind the scenes • Bring a proactive, curious mindset—ask questions, offer support, and learn how teams collaborate.

• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed • Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy • Collaborate with teammates to share insights, solve problems, and flag issues • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams • Occasionally lead 1:1 support demos to guide users through specific setups or workflows