Job Closed
This listing is no longer active.
LearnWorlds is the top all-in-one platform for creating, promoting & selling online courses.
Technical Customer Support Representative
Location
Brazil
Posted
97 days ago
Salary
0
Seniority
Senior
Job Description
Technical Customer Support Representative
LearnWorlds
• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed • Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy • Collaborate with teammates to share insights, solve problems, and flag issues • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams • Occasionally lead 1:1 support demos to guide users through specific setups or workflows
Job Requirements
- Fluent English speaker with excellent verbal comprehension and written clarity
- Curious, analytical, and energized by live problem-solving
- Can take a technical concept and explain it in a way your grandmother would understand
- Calm under pressure; able to troubleshoot in real-time during a webinar or support call
- Highly coachable — you actively seek feedback and use it to improve quickly
- Quick learner with strong memory and retention of complex workflows and platform logic
- Strong time management — you respect shifts, deadlines, and the customer’s time
- Ready to dive into LearnWorlds' features, customers, and community — you do your homework 😉
- Bonus: Familiarity with SaaS tools, support platforms, or LMS products
Benefits
- Private life and health insurance plan
- Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
- Your personal annual training budget
- An annual home office allowance to set up your personal space
- Company laptop
- 23 days of paid time off
- 3 early summer Fridays in July and August
- Access to AI tools at work
- A free LearnWorlds School to build and sell your own courses
- Work in one of the globally top 5 e-learning courses platform
- An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
- An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
- Annual company retreats (see the video of our latest retreat).
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
• The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. • Provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services. • Provide day-to-day operational support for desktop and server operating systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, networking devices (firewalls, switches, wireless access points), line of business applications, on-premise and cloud backup and disaster recovery, hardware peripherals (printers, monitors, docking stations, webcams, etc.), and mobile devices/mobile device management (MAM/MDM). • Provide escalation support as necessary for Level I Helpdesk staff. • Assist with the onboarding and offboarding of clients, systems, and users. • Deploy and maintain security tools and management agents. • Maintain current notes and time entries for all requests in the helpdesk ticketing system. • Create and maintain comprehensive documentation for internal and client systems. • Work with third-party vendors to remediate issues as needed.
• Provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems • Manages client IT system infrastructure and any process related to these systems • Remotely troubleshoots and resolves client requests involving end-user hardware, software, and cloud services • Provides day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, Networking Devices (firewalls, switches, wireless access points) • On-premise and Cloud Backup and Disaster Recovery • Hardware peripherals (printers, monitors, docking stations, webcams, etc.) • Mobile Devices / Mobile Device Management (MAM / MDM) • Provides escalation support as necessary for Level I Helpdesk staff • Assists with the onboarding and offboarding of clients, systems, and users • Deploys and maintains security tools and management agents • Maintains current notes and time entries for all requests in the helpdesk ticketing system • Creates and maintains comprehensive documentation for internal and client systems • Works with third-party vendors to remediate issues as needed
• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians • Provide day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux) • Microsoft Office 365, Azure, Teams, OneDrive, SharePoint • Networking Devices (firewalls, switches, wireless access points) • Line of Business Applications • On-premise and Cloud Backup and Disaster Recovery • Hardware peripherals (printers, monitors, docking stations, webcams, etc.) • Mobile Devices / Mobile Device Management (MAM / MDM) • Provide escalation support as necessary for Level I and II Helpdesk staff • Assist with the onboarding and offboarding of clients, systems, and users • Deploy and maintain security tools and management agents • Maintain current notes and time entries for all requests in the helpdesk ticketing system • Create and maintain comprehensive documentation for internal and client systems • Work with third-party vendors to remediate issues as needed
Enterprise Architect, Data Management
EmpowerWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
• Shape how data enters and moves through systems • Influence platform and infrastructure decisions • Define consistent approaches for managing data • Identify and address systemic issues in data handling • Lead architecture reviews and technical decision forums • Drive simplification across the data ecosystem
