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Based in Washington, DC, Interactive Strategies is a privately held, full-service web design and digital marketing agency. Founded in 2001, Interactive Strategies aims to create me
IT Support Intern
Location
District of Columbia + 1 moreAll locations: District of Columbia | Washington
Posted
105 days ago
Salary
$17 / hour
Seniority
Entry Level
Job Description
IT Support Intern
Interactive Strategies
• Assist day-to-day with IT requests from team members, such as troubleshooting access issues, basic hardware/software questions, or help route requests to the appropriate owner • Help track weekly timesheets • Assist with monitoring client websites to help identify outages and flag concerns to the appropriate team • Help maintain internal IT and DevOps documentation, ensuring information stays current and easy to understand • Assist with monitoring alerts from security systems, escalating when necessary • Help organize, update, and document security policies and procedures • Work cross-functionally to help ensure security policies are understood and implemented consistently across the organization • Gain exposure to best practices around organizational security, risk prevention, and compliance in a real-world business environment • Step in to help wherever support is needed—whether it’s a last-minute project or lending a hand to keep things running behind the scenes • Bring a proactive, curious mindset—ask questions, offer support, and learn how teams collaborate.
Job Requirements
- 1+ years of professional work experience
- Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
- Strong interest in IT operations, cybersecurity, DevOps, or web hosting environments
- Basic understanding of computer systems, operating systems, and common software tools
- Comfortable learning new tools and technologies and asking questions when something is unclear
- Strong organizational skills and attention to detail, especially when documenting processes or tracking tasks
- Clear written and verbal communication skills, with the ability to collaborate with both technical and non-technical team members
- Reliable, proactive, and able to manage time effectively in a remote work environment.
Benefits
- Flexible Work Environment: This role is open to remote candidates, with the option to work from our Washington, DC office if you’re local. We prioritize flexibility and trust.
- Growth & Mentorship: Gain hands-on experience and build practical skills that translate beyond the classroom.
- Team Connection: Join a collaborative, mission-driven team that makes time for connection—whether through virtual events or in-person gatherings.
- Professional Development: Expand your technical knowledge through real-world exposure to IT operations, cybersecurity best practices, and client hosting environments.
- Office Perks (DC-based team members): Enjoy a fully stocked kitchen, team lunches, and access to our on-site gym when working from the office.
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