Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description As a Principal Solutions Architect for Armis Centrix™ VIPR Pro, you are the ultimate technical authority and connective tissue between our customers, Technical Customer Success Managers (TCSMs), and internal Product and Engineering teams. Operating at the Expert/Principal level, you will not only resolve the most complex architectural challenges our enterprise customers face, but you will also systematically translate those field experiences into strategic product improvements. You will serve as the final escalation point for VIPR Pro deployments, guiding TCSMs through advanced risk prioritization models, custom integrations, and massive-scale asset environments. What You Will Do - The Product/Engineering Bridge: Act as the primary technical liaison between Customer Success and Product/Engineering. Translate advanced customer edge cases, feature gaps, and scale limitations into clearly defined, architecturally sound requirements for the Product roadmap. - Highest-Tier Escalation Point: Serve as the ultimate technical backstop for Technical Client Managers (TCMs). Step into high-stakes customer calls to untangle complex deployment blockers, integration failures, and advanced configuration challenges within VIPR Pro. - Advanced VIPR Architecture: Design and validate complex vulnerability prioritization models for our largest customers. Architect bespoke risk-scoring solutions that integrate threat intelligence, CVSS, EPSS, and unique business context using the VIPR platform. - AQL & API Mastery: Write, optimize, and debug highly complex custom Armis Query Language (AQL) scripts. Troubleshoot and design advanced API and Webhook integrations between VIPR Pro and external ITSM/SOAR platforms (e.g., ServiceNow, Jira, Splunk). - Field Enablement & Mentorship: Elevate the technical baseline of the entire Customer Success organization. Create advanced architectural blueprints, technical playbooks, and training sessions to empower TCMs to handle level 300/400 VIPR discussions independently. - Customer Advocacy: Drive consensus across internal Engineering silos to ensure critical customer bugs and architectural friction points are prioritized and resolved swiftly. Qualifications - Experience: 10+ years in enterprise security architecture, technical account management, or sales engineering, with expert-level, hands-on experience deploying and scaling Armis Centrix / VIPR Pro. - Cross-Functional Leadership (IC5): Proven ability to influence Product Management and Engineering roadmaps without direct authority. You know how to build a technical business case for a feature request based on aggregated customer friction. - Customer-Facing Excellence: Exceptional executive presence. You can de-escalate tense situations with a CISO while simultaneously whiteboarding a complex API integration with their lead architects. - AQL & Integration Expertise: Deep proficiency in writing complex AQL statements and building/troubleshooting REST API data flows between Armis and third-party security ecosystems (Tenable, Qualys, Wiz, CrowdStrike). - Mentorship: A track record of mentoring senior technical staff (TCMs, TAMs, or Solutions Engineers) and developing scalable knowledge-sharing frameworks. - Domain Knowledge: Advanced understanding of vulnerability management lifecycles, risk quantification, cloud/OT/IoT security paradigms, and enterprise IT service management workflows. Preferred Qualifications - Previous experience operating in a "Voice of the Customer" (VoC) technical role directly embedded with Product Engineering pods. - Strong scripting background (Python, Bash) for API automation and prototyping solutions for customers. - Armis Certified Expert (ACE) or equivalent deep-dive platform certifications. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description As an OT Expert, you will serve as the subject matter expert (SME) for OT cyber visibility, architecture, and governance. You’ll lead asset discovery, segmentation strategy, and integration of monitoring platforms across complex ICS environments. This is a client-facing role, engaging with multiple customers to enhance their OT security posture and demonstrate the business value of risk reduction. You’ll work closely with infrastructure, compliance, product, and field teams to implement security best practices aligned to IEC 62443, NIST CSF, and CPwE frameworks. Key Responsibilities - Lead the deployment, configuration, and tuning of OT security platforms across customer ICS environments. - Support TCSM teams with value delivery, operationalizing OT visibility solutions within the context of customer business priorities. - Drive asset inventory accuracy, passive discovery strategies, and enriched contextual mapping for PLCs, HMIs, and SCADA systems. - Align segmentation and network architecture to industry standards such as IEC 62443, CPwE, and NIST CSF 2.0. - Partner with internal and client-side IT/OT teams to facilitate patching, firmware updates, and configuration hardening across industrial assets. - Provide architectural input and hands-on guidance on OT threat detection, alert tuning, and event correlation via integration with SIEM and SOC tools. - Build dashboards, KPIs, and reports showcasing asset risk, segmentation posture, and threat trends across OT networks. - Lead OT-focused workshops, risk reviews, and client advisory sessions to promote awareness and maturity of ICS security programs. - Continuously assess the effectiveness of OT tools and advocate improvements via vendor and internal engineering collaboration. - Support compliance efforts (e.g., NERC CIP, ISA/IEC 62443, NIST 800-82) by generating asset visibility reports and vulnerability context. - Collaborate with stakeholders across multiple accounts to identify OT security gaps and design strategic roadmaps for improvement. Qualifications - 8+ years in OT cybersecurity, ICS/SCADA security, or industrial IT. - Experience with OT/ICS security platforms such as Armis, Claroty, Nozomi, Ordr, or similar. - Familiarity with industrial protocols (e.g., Modbus, OPC, DNP3, Profinet), ICS devices (PLCs, HMIs), and vendor ecosystems (Rockwell, Siemens, Schneider, etc.). - Strong understanding of network segmentation, passive monitoring, and ICS risk management frameworks (IEC 62443, NIST CSF). - Hands-on experience working in or securing OT/ICS environments in manufacturing, utilities, or critical infrastructure. - Capable of working in U.S. Federal/Government-compliant environments (U.S. Citizen or equivalent clearance eligible). - Understanding of CVEs/CVSS scoring and OT vulnerability prioritization. - Experience with scripting/automation (Python, Bash, PowerShell) and REST APIs for tool integration. - Strong communication skills with the ability to simplify complex ICS risks for technical and non-technical stakeholders. Preferred Qualifications - Certifications such as GICSP, GRID, ISA/IEC 62443, CISSP, or OSCP. - Experience with patch management in OT environments. - Familiarity with integrating OT visibility tools with SIEM (e.g., Splunk, QRadar), CMDB, or SOC workflows. - Experience with RBVM or vulnerability tracking in ICS (Qualys, Tenable.ot, Rapid7, etc.). - Exposure to AppSec concepts and toolchains (optional, for hybrid environments). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Serve as the primary strategic technical advisor and point of contact for assigned customers • Own the technical account strategy for assigned customers • Develop and maintain strategic technical roadmaps • Lead technical decision-making and architecture review workshops • Guide customers through architecture and implementation choices • Define evals, governance, observability for advanced customer workflows • Design and deliver strategic technical builds • Provide technical enablement to customer admins, developers, and stakeholders • Align technical plans with Customer Success and Account teams • Translate customer friction into engineering-ready product feedback • Support customer governance and security motions • Own cross-account technical programs and reusable blueprints • Contribute to the Glean customer technical community • Shape the SA organization through mentorship and advanced enablement programs

• Working with Sales to develop evangelizing Akamai's technology through presentations, analysis reports, and proof of concepts • Understanding customers' business goals & requirements, translate them to technical problems, and map them to Akamai solutions • Overseeing project's delivery with Service Delivery teams, & ensuring the project is aligned with the customer's requirements • Building trusted relationships with customers' decision-makers to articulate Akamai's value proposition and build future revenue opportunities • Supporting Sales, Marketing & other internal departments to ensure customers get appropriate updates, upgrades, and event-oriented solutions. • Working closely with Product teams to develop product direction and strategy by providing input from the field • Mentoring and leading staff within Solutions Engineering, Sales, and the larger Service & Support organization