About OpenSesame OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change. Learn more: www.opensesame.com/about About the Job We are seeking a strong, organized IT leader who wants to take an existing helpdesk and sysadmin organization and elevate them from reactive support to a proactive, process-driven internal service organization. This is a working manager role for someone who thrives at the intersection of: - People leadership and coaching - Project and roadmap ownership - Process design and operational rigor - Security-minded systems thinking A key priority for this role is establishing a reliable, automated, and audit-ready employee onboarding and offboarding program that works flawlessly across departments. This leader will bring structure, accountability, and measurable improvement to IT operations while developing a high-performing team. Performance Objectives: In your first 90 days, you will be getting the lay of the land with both your teams and OpenSesame. Success at 90 days means you have clarity on gaps, a prioritized roadmap, and early momentum toward operational improvements. - People: - Build strong relationships with team members and understand career goals. - Assess strengths, skill gaps, and coaching opportunities. - Understand your team’s process and how people work together. - Participate in regular team workflows to gain hands-on context. - Get to know your peers in compliance, engineering and across the company. - Product: - Gain hands-on familiarity with core IT tools and workflows. - Develop a reasonable understanding of the company tool ecosystem and ensure documentation is up to date. - Ride along with a vendor evaluation and/or renewal - Coach team members in collectively owning their work. - Audit the current onboarding/offboarding process end-to-end. - Process: - Review the team productivity and quality metrics and OKRs. - Assess helpdesk SLAs, ticket workflows, and project intake. - Identify bottlenecks, documentation gaps, and automation opportunities. - Develop a 6–12 month improvement roadmap. - Take the reins for the process overall and evolve it further. - Propose a structured, cross-functional onboarding/offboarding framework. Within 6 months, your team is aligned, projects are moving predictably, and onboarding/offboarding is measurably improving. - People: - Develop senior team members into player-coaches. - Establish clear ownership areas within the team. - Improve visibility into team workload and capacity. - Collaborate with compliance and engineering to have a shared security stance vision. - Communicate about complex migrations with groups, potentially the entire company, at a high level of quality. - Product: - Own the IT project roadmap and prioritization process. - Lead cross-functional IT initiatives (e.g., migrations, security improvements, system rollouts). - Own 2-3 Vendor relationships. - Begin to quantify vendor evaluation needs based on data. - Collaborate and advocate for your vision for the project roadmap and priorities. - Process: - Own the application authentication stance for the company. - Prioritize automation over hands-on action in more critical systems. - Create disaster recovery processes for critical systems. - Launch ongoing process improvement experiments backed by data. - Implement measurable KPIs for onboarding/offboarding efficiency and accuracy. By the end of your first year, you will have established yourself as a relied upon partner to most teams in OpenSesame and are working, often behind the scenes, for your team to keep them productively supporting all of the company's initiatives. IT runs with clarity and discipline. - IT operates as a proactive partner, not just a service desk. - You consistently understand team health, performance, and development needs. - The team demonstrates ownership, accountability, and continuous improvement. - Onboarding/offboarding is automated, documented, and audit-ready. - Authentication and access management follow defined standards. - Vendor spend and risk decisions are data-driven. - Learning always, improving constantly. - You are a trusted cross-functional partner influencing company-wide initiatives. You might notice we don’t have the typical list of requirements and buzzwords here. That’s intentional. We’re looking for proven examples from your career that show you can do this job — that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership. Although it should go without saying (but it doesn’t), OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity. Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. Compensation: The base salary for this position generally ranges between $120,000 and $160,000, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance. CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website. We Care About Your Security: We’ve been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us, thank you for staying vigilant.

• Recruit, hire, and develop world-class specialist sales talent while building development plans to coach and motivate the team to overachieve on targets • Act as the GM of your business to create a strategic plan for success and provide accurate monthly, quarterly, and yearly forecasts • Align with regional sales leadership, field sales, marketing, and partners to prioritize focused revenue attainment within a matrixed organization • Engage with Product Management, Product Marketing, Services, and other cross-functional teams to drive continuous performance improvement

• A Security Advisor III serves as a subject matter expert (SME) in at least one of Proficio Services such as Risk-Based Vulnerability Management, Splunk, MEDR, Active Defense, Sentinel, Elastic, CEM or ProBAS. Assisting with process, documentation, and escalated customer issues in their area of expertise. • Engage in advanced customer discussions, providing strategic consultation and architecting tailored security solutions. • Mentor junior Security Advisor staff, sharing insights and fostering their technical and customer facing growth. • Cultivate customer loyalty through a partnership approach, resolving complex issues, and offering strategic guidance. • Perform periodic strategic reviews to proactively address client security challenges and drive environment optimization. • Establish and deepen relationships with key business and IT stakeholders to align security strategies with clients’ business objectives. • Use technical acumen to enhance client engagement with Proficio’s services, advising on best practices and effective utilization. • Drive business development within client accounts by leveraging industry knowledge and analytical insights. • Communicate Proficio’s technical solutions and strategic advantages effectively to clients across various levels. • Conduct regular analysis for strategic planning and support, ensuring the continuous improvement of Proficio’s service delivery.

Join LaundryLux Distribution Service Technician What we are looking for: A Service technician who installs, services and repairs commercial laundry equipment including washers, dryers, ironers and other related machinery. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux Distribution? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Distribution Benefits: - Health benefits package including medical, dental & vision plans - Life Insurance - 401(k) with company matching - Paid Time Off - Paid Holidays - Employee Referral Program - Mentorship Program - Company Sponsored Training Back to the role: What you will do: - Service, install, and repair equipment in businesses in accordance with established standards and procedures. - Maintain safety and professionalism at all times. - Promote service, preventative maintenance plans and communicate leads to sales team. - Perform routine maintenance and inspections to ensure equipment is operating efficiently and safely - Provide a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner. - Diagnose and troubleshoot mechanical and electrical issues in equipment. - Accurately complete all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules. - Replace or repair defective parts such as belts, valves, motors, and computer boards. - Maintain inventory control of assigned equipment to ensure adequate stock levels; - Participate in inventory process on a regularly scheduled basis. - Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition. - Safely operate assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications. - Exhibit appearance and conduct in accordance with established company standards to present a professional image to customers and the public; - Maintain the highest degree of decency, honesty, and integrity as a guest in a customer’s business. - Perform other related duties as assigned by management. What you should have: - Commitment to excellence and high standards. - Strong understanding of electrical and mechanical systems. - Ability to interpret technical manuals, drawings, and schematics. - Proficient in using hand and power tools - Troubleshooting and problem solving. - Excellent written and oral communication skills - Ability to effectively present information and respond to questions. - Ability to effectively communicate with people at all levels and from various backgrounds - Ability to manage priorities and workflow. - Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. - Ability to work independently with minimal supervision. - Excellent customer service skills. - Proven ability to manage multiple projects and meet deadlines. - Ability to understand and follow written and verbal instructions. - Ability to understand all safety requirements and cautions. - Ability to perform the physical labor necessary. - Valid Driver’s License - Bilingual skills a plus. - Professional appearance and demeanor Education and Experience: - High school diploma or GED required. - Minimum of three (3) years’ experience in the residential/ commercial Laundry Industry a plus. - Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Physical Requirements: - Must be able to complete various activities in the parts room that may require moving items that weigh 75 lbs. - Ability to operate equipment, i.e., forklift, pallet jack, lift gate. Travel Required: - Frequent travel to customer locations. - Overnight travel on occasions. Salary Range: $25.00 -$30.00 per hour Depending on Experience Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.