Paytient

Title: Manager, B2B Product Marketing Location: United States Job Description: About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role Paytient is seeking a Manager, B2B Product Marketing to join our B2B Growth Marketing Team. Reporting to the Principal, B2B Product Marketing, you will be the connective tissue between market insights and execution. At Paytient, we are missionaries, not mercenaries; you won't just identify opportunities—you will live the mission by building the operational bridge to move our most critical initiatives to "market-ready," ensuring more people can access the care they need. You are a master of market intelligence and a champion of sales enablement. You will light the way for our partners and sales team, ensuring our mission—helping people better access and afford care—is backed by rigorous research, clarity of thought, and world-class collateral. Key Responsibilities - Product Expertise & GTM Strategy: Manages new product features or enhancements and pilot programs. - Initiative Orchestration: Coordinates with project management to ensure strategic initiatives stay on track, meeting milestones for GTM launches and partnership activations. - Market & Competitive Intelligence: Monitor competitors and emerging healthcare trends, translating these into "battle cards" and strategic briefs that keep Paytient ahead of the curve. - Case Study Development: Aid in the development of B2B case studies, partnering with the Account Management and Sales teams to identify success stories, and translate data into compelling narratives that prove ROI. - Sales Collateral & Enablement Support: Support the creation and maintenance of high-impact sales collateral, ensuring the Sales team is equipped to communicate Paytient’s value proposition to employers, brokers & consultants, and health plans. You will also build and manage a centralized repository to house all materials, ensuring the most up-to-date research and pitch decks are organized and easily accessible. What You’ll Bring - Experience: 5-7 years of experience in B2B or B2B2C marketing, with a heavy emphasis on product marketing and sales enablement. - Analytical Rigor: Ability to take qualitative data, and consolidate it into clear, actionable insights for diverse stakeholders. - Strategic Project Orchestration: Exceptional organizational skills with a "problem-solver first" mentality. You have a track record of proactively resolving project risks, and creating the structure necessary to move high-priority initiatives from conception to completion. - Healthcare/FinTech Fluency: Experience in a complex industry such as healthcare, FinTech, SaaS, or benefits. - Content Excellence: Storytelling skills that demonstrate an ability to simplify complex concepts with craft and diligence. - Proactive Ownership & Adaptability: An autonomous owner-operator who navigates ambiguity with ease. Strategic Partner: A fearlessly selfless team player who builds strong, trust-based relationships across the organization. You excel at working cross-functionally—especially with Sales, Product, and Account Management—to align goals, share insights, and ensure we succeed as one team. Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Important Notice Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

Title: Sr. Member Growth Marketing Manager Location: United States Job Description: About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role: Paytient is looking for an experienced and strategic Senior Member Growth Marketing Manager to help us drive member growth and engagement for our employer and health plan business lines. In this pivotal role, you will lead the charge in connecting individuals with our affordability platform, giving them the confidence to say “yes” to care when they need it, not just when they can afford it. The ideal candidate for this role is a strategic marketer that can work effectively with complex external partners, create and execute winning strategies that drive accelerated member acquisition and utilization, and scale those strategies into playbooks that can be replicated across our book of business by enabling our account teams effectively. This marketer must be able to blend performance marketing rigor and collaborative, scalable strategy to help Paytient reach and help more people than ever before. What You'll Do Here: - Member Acquisition: Own and execute a repeatable member acquisition strategy that leverages both Paytient and customer owned channels to meet aggressive growth goals within the business line. - Client Relationship Building: Ensure Paytient fosters deep strategic relationships with our employer and health plan partners to co-create strategies that advance our ability to reach, engage, and acquire members. - Lifecycle Management: Influence the member lifecycle team to optimize onboarding, retention, and re-engagement campaigns, ensuring members use the benefits of the Paytient platform throughout their care journey. Channel Experimentation & Expansion: Develop and execute comprehensive paid and owned acquisition strategies to meet aggressive growth goals, approaching with an explore/expand mindset. - Cross-Functional Collaboration: Partner closely with CS, Product, Brand Marketing, and other teams to ensure marketing efforts align with business objectives and the member experience. - Data Analysis: Monitor and report on key performance indicators (KPIs), utilizing insights to refine channel mix, messaging, and budget allocation About You: - Experience & Track Record: 8+ years of experience in consumer marketing, growth marketing, or demand generation, ideally within the healthcare, health-tech, or B2B2C space Customer-facing: You shine in both collaborative and challenging customer-facing situations, and have a track record of finding mutually beneficial solutions to deliver for the business, customer, and end user. - Operational Expertise: Proficiency in architecting and scaling programs within a major Marketing Automation Platform (MAP) like Iterable, HubSpot, Marketo, or Braze. Significant hands-on experience is required—you must know how to build campaigns flawlessly to design a scalable system for others. - Acquisition Expert: Deep expertise in managing multi-channel campaigns across email/SMS/push, paid social, search, content marketing, and organic growth levers - Strategic Thinker: Ability to translate complex business goals into actionable marketing roadmaps. You thrive on designing scalable systems and solving complex, ambiguous problems. You can set the vision and lead the technical execution of major, cross-functional projects. - Analytical Rigor: Proficiency with monitoring marketing analytics and a strong ability to derive actionable insights from complex datasets - Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders at all levels Nice-to-Have Qualifications: - Experience in a high-growth startup environment. - Proficiency using SQL in a BI tool (e.g., Looker, Tableau). - Previous experience in B2B2C, healthcare tech, or fintech industries. Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description Paytient is seeking a Director, Growth to scale revenue in the West Coast of the US from a focused list of brokers and employers, while also servicing all in-bound leads from employers in the given territory. - Unlock revenue from employer accounts with an average of 5,000+ lives. - Be an expert in the industries where Paytient has the biggest right to win. - This is a quota carrying role, responsible for owning the inputs needed to reach revenue goals. - Show up for every sales call with a baseline understanding of the employer’s business and unique needs. - Create an emotive connection from first engagement through to closed/won deals. - Build trust with customers to drive sustained YoY revenue growth from a focused number of brokers. What You’ll Do - Own the West Coast territory and be responsible for the full sales cycle with employers HQ’d in your region. - Focus on building trusted, long-term relationships that yield recurring revenue opportunities. - Build your pipeline by working directly with a focused list of broker(s) or with the employer directly. - Partner closely with VP, Growth to develop a business plan to hit revenue goals quarterly. - Coordinate several sales contracts simultaneously, acting responsibly to customers throughout the sales cycle. - Own the entire sales process to ensure delivery against key performance metrics. - Use solution selling expertise to respond efficiently to customer needs and identify business potential. - Strengthen client relationships through regular engagement, including virtual and face-to-face meetings. - Prioritize and be present at key industry events to generate market interest. - Work in partnership with Growth Marketing, Revenue Operations, Partnership Lead, and Enterprise Sales leads. - Partner with Revenue Operations to provide feedback on CRM and/or Sales tool enhancements. - Maintain accuracy in Hubspot hygiene across all deals weekly. - Attend weekly 1:1s with VP, Growth to review pipeline and make clear, direct asks for support. Qualifications - 10+ years of work experience in Sales, Partnerships, Business Development, or a relevant field. - Experience working in the Google Suite, with expertise in building slides and working in sheets. - Credibility at all levels and evidence of building positive relationships internally and with customers. - Effective communication skills with the ability to build influential relationships. - Successful history of net direct new business sales, proving consistent delivery against targets. - High motivation, resilience, and ambition to build a career at Paytient. Benefits - Medical, dental, and vision insurance. - $4,400 annual HSA contribution. - Paytient Health Payment Account (HPA). - Monthly lifestyle spending stipend. - Five weeks of annual PTO. - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents. - Two weeks of caregiver leave. - Employer paid short-term and long-term disability. - 401k plan access with a 4% employer match. - Stock options in Paytient. - ...and more!

About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About the Role This is a hands-on role for a highly motivated and experienced Information Security Officer. In this quickly developing organization, you will be a strong team player who can independently drive key security initiatives as the information security department matures. This role requires a blend of technical expertise and managerial experience — you'll have a deep understanding of information security, be comfortable working cross-functionally with internal teams and external vendors, and bring recognized credentials to back it up. You'll be instrumental in developing and maintaining our security posture, aligning technical capabilities with business needs, and ensuring compliance with a range of industry standards. We operate on a "remote with roots" model, meaning you can work where you thrive with the ability to gather as needed at our home office in Columbia, Missouri. Open to candidates anywhere in the continental U.S., except Montana. What You'll Do - Develop and implement security policies, standards, and procedures in collaboration with relevant teams to protect organizational data and systems. - Document data architecture, integrations, and security controls, ensuring ongoing maintenance and adherence to security best practices. - Manage and lead an Information Security team, partnering with key stakeholders across IT, Technology, and the broader business. - Continuously analyze and anticipate enterprise-wide security needs, including threat detection, incident response, and capacity planning. - Manage organizational security tools, including zero-trust access tools, to support secure authentication (e.g., SSO, OAuth) and access control across all applications. - Oversee MDM suite management across Windows, Mac, and mobile devices, including inventory management, software deployment, and endpoint security policies. - Conduct ongoing analysis of security processes, technologies, and vendors to identify and implement improvements that strengthen our security posture. - Monitor vendors to ensure they meet security requirements through Third Party Risk Reviews and other relevant processes. - Develop and deliver security training for employees to promote a security-aware culture. - Document support models for endpoints, cloud assets, mobile devices, and SaaS applications (e.g., Okta, Google Workspace), with a focus on secure configuration and maintenance. - Prepare cost-benefit analyses for security upgrades and new technologies. - Ensure security measures and technical capabilities align with audit and compliance standards, including SOC2, NIST, and HiTrust CSF, and lead or support HiTrust certification and renewal efforts. - Follow standards set for the Information Security Officer role as outlined in NIST 800-53. - Efficiently manage security software and hardware inventory, including licensing and cost management. What You'll Bring - At least three years of experience in a dedicated information security role, with strong emphasis on endpoint management in a zero-trust environment. - CISSP certification (highly preferred) or equivalent advanced security certification with a clear path to CISSP. - Demonstrated experience with HiTrust CSF, including participation in assessments, gap remediation, or certification efforts. - A proven track record of troubleshooting, documentation, and managing information security policies and best practices. - Strong practical knowledge of scripting, programming, encryption, and digital security. - In-depth understanding of network architecture and security principles, including cloud-based security (e.g., cloud access security brokers, firewalls, and security monitoring). - Expertise in SaaS application operations, integrations, and secure onboarding, particularly with platforms like Google Workspace. - Experience with security frameworks and compliance standards, including ITIL, SOC2, NIST SP 800-171, HiTrust CSF, PCI, and HIPAA. - Excellent communication, interpersonal, and leadership skills, with the ability to manage conflict and provide effective guidance. - Strong problem-solving, critical thinking, and decision-making abilities. - Solid project management skills, including organization, planning, time management, and prioritization. - Excellent attention to detail and a customer service mindset. Why You’ll Love Working at Paytient We believe health care access should never be a source of stress or hardship—and we’re building tools to make that belief a reality. Join a mission-driven team with competitive benefits, flexible work, and a culture rooted in trust, autonomy, and impact. Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role: We're actively recruiting for a Senior Full-Stack Engineer who is motivated by solving big challenges and passionate about working closely with product managers, designers, and other engineers to build elegant software. If you're excited about working at a high-growth, venture-backed company and want to make an impact by building products that help people, we'd love to hear from you! In this role, you'll work primarily on the backend while contributing across the full stack, including frontend (React/React Native) and backend (Java/Spring Boot + Kotlin) applications. Deep backend expertise is essential, while frontend experience is a plus - we'll look to you to own complex server-side systems and collaborate on frontend as needed. This position is on our Growth & Core Ops Product Engineering team, where we build the foundational systems that power our business. As an Engineer on this team, you'll solve complex, high-stakes backend challenges, from automating intricate payroll deductions and ensuring the integrity of member census data, to transforming manual processes into elegant, automated workflows for invoicing, subscription management, and financial reporting. Our "remote with roots" model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana. What You'll Do: - Collaborate with product managers, designers, and engineers to build scalable, reliable backend systems that power our core financial and data ecosystems, with frontend contributions as needed. - Lead backend development using Java/Spring Boot or Kotlin to build robust systems for payroll deductions, payment processing, and automated invoicing, while contributing to our React frontend when the work requires it. - Write clean, maintainable, and well-tested backend code that balances performance with the high level of accuracy required for census data management and subscription billing. - Lead initiatives and own complex backend projects, such as architecting seamless payment integrations or scaling our subscription management engine, from concept through delivery. - Influence backend architectural decisions and contribute to a long-term technical strategy that ensures data integrity across our payroll and financial reporting pipelines. - Drive engineering excellence by authoring clear technical documentation, including RFCs and ADRs for new architectural patterns, and maintaining up-to-date runbooks to ensure our systems remain reliable and easy to operate. - Leverage AI assisted development tools to accelerate delivery, optimize workflows, and enhance code quality, while maintaining a critical eye for security and best practices. - Participate in code reviews and technical discussions, ensuring our systems handle complex business logic (like deduction calculations) with precision and security. - Provide technical mentorship and guidance to other engineers, fostering a culture of excellence in healthcare and financial engineering. - Work in a modern, cloud-native environment leveraging infrastructure-as-code and CI/CD pipelines to support rapid, high-quality delivery of mission-critical financial features. What You'll Bring: - 5+ years of professional experience with a proven track record of technical impact and leadership, with a strong emphasis on backend systems. - Strong problem-solving skills, curiosity, and the ability to navigate complex challenges in high-stakes financial environments. - Deep experience with Java, Spring Boot, or Kotlin is required - this is the core of what you'll do. Experience with or interest in React for occasional fullstack contributions is a plus. - An AI-forward mindset, with experience using AI assisted development tools (like GitHub Copilot, Claude Code, or OpenCode) to streamline workflows, refactor code, and accelerate problem-solving. - Comfort working in a cross-functional environment, collaborating closely with Product, Design, Compliance, Support, and Operations. - A history of building features for complex, high-scale backend systems, with exposure to user-facing web or mobile applications. - Strong communication skills and the ability to work effectively in a remote or hybrid setting, including the ability to write clear, concise technical documentation. - Preferred: Experience in Fintech, Healthcare, HRIS, or Benefits Administration (specifically dealing with payroll, census data, or tax logic). - Bonus: Experience working in regulated industries within security and compliance frameworks like SOC 2 and HITRUST. If you're excited to tackle interesting backend engineering challenges, build meaningful products, and grow your career, we'd love to hear from you! Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

• Collaborate with product managers, designers, and engineers to build scalable, reliable backend systems that power our core financial and data ecosystems, with frontend contributions as needed. • Lead backend development using Java/Spring Boot or Kotlin to build robust systems for payroll deductions, payment processing, and automated invoicing, while contributing to our React frontend when the work requires it. • Write clean, maintainable, and well-tested backend code that balances performance with the high level of accuracy required for census data management and subscription billing. • Lead initiatives and own complex backend projects, such as architecting seamless payment integrations or scaling our subscription management engine, from concept through delivery. • Influence backend architectural decisions and contribute to a long-term technical strategy that ensures data integrity across our payroll and financial reporting pipelines. • Drive engineering excellence by authoring clear technical documentation, including RFCs and ADRs for new architectural patterns, and maintaining up-to-date runbooks to ensure our systems remain reliable and easy to operate. • Leverage AI assisted development tools to accelerate delivery, optimize workflows, and enhance code quality, while maintaining a critical eye for security and best practices. • Participate in code reviews and technical discussions, ensuring our systems handle complex business logic (like deduction calculations) with precision and security. • Provide technical mentorship and guidance to other engineers, fostering a culture of excellence in healthcare and financial engineering. • Work in a modern, cloud-native environment leveraging infrastructure-as-code and CI/CD pipelines to support rapid, high-quality delivery of mission-critical financial features.

• Own the East territory, and be responsible for the full sales cycle with employers that are HQ’d in your set region with an employee population of 250 to 5,000. • Focus on building trusted, long term relationships that yield recurring revenue opportunities. • Build your pipeline by working directly with a focused list of broker(s), or with the employer directly. The broker/employer engagement strategy will vary by deal, and you will leverage your 4–6 years of sales expertise to determine how best to navigate the sale, and determine who requires a seat at the table. • Partner closely with VP, Growth to develop a business plan that allows you to hit your revenue goals with confidence on a quarterly basis. • Coordinate several sales contracts simultaneously, and act fully responsible to your customers throughout the entire sales cycle. • Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts. • Use your solution selling expertise to respond efficiently to customer needs and identify business potential in order to create a strategic, long-term partnership with your customers. • Strengthen client relationships through regular engagement, including virtual and face-to-face meetings, hosting Lunch and Learns at your assigned broker offices to drive education/consideration, and regular follow-ups via calls, emails, and LinkedIn posts that will attract their attention. • Prioritize and be present at key industry events where your assigned customers will be present to generate market interest. • Work in partnership with our team of Growth Marketing, Revenue Operations, Partnership Lead, and Enterprise Sales leads to maximize all sales opportunities. • Partner with Revenue Operations to provide feedback on any CRM and/or Sales tool enhancements that will increase our ease of doing business. • Maintain accuracy in Hubspot hygiene across all deals on a weekly basis, and be obsessed with managing pipeline to goal. • Attend weekly 1:1s with VP, Growth to review pipeline, and make clear, direct asks on where support is needed to remove roadblocks or create opportunities in order for you to hit your revenue goals.

• Manage the Stack: Serve as a core administrator for HubSpot and the broader revenue tech stack, handling user management, security, and resolving technical issues. • Integration Support: Maintain and optimize integrations between HubSpot and other tools to ensure a seamless, bi-directional flow of data. • System Connectivity: Support the continuous improvement of our RevTech stack to ensure connectivity between our Sales processes and their systems (e.g., seamless user experience). • Automation & Efficiency: Evaluate our tech stack for efficiency, implementing low-code/no-code automation (e.g., Zapier) to speed up execution and reduce manual work. • Full-Funnel Lifecycle Operations: Build and manage the technical workflows of the revenue funnel from initial lead capture and enrichment to opportunity creation, deal stage progression, and closed won. • Scoring & Validation: Implement strategic requirements into technical logic by building lead scoring models and routing workflows, alongside opportunity validation rules to ensure pipeline rigor. • Attribution & Velocity Tracking: Maintain multi-touch attribution models to track contribution, and analyze conversion rates and velocity through both lead and opportunity stages to identify stalled deals. • Handoffs & Rules of Engagement: Work collaboratively with Marketing and Sales teams to enforce clear definitions for Lifecycle Stages and Opportunity Stages, automating handoffs and SLA enforcement to eliminate friction between teams. • Data Stewardship: Implement and manage automated programs for data hygiene, enrichment, and progressive profiling, serving as the first line of defense for database health. • Process Engineering: Map, document, and continuously improve revenue processes to increase velocity and remove friction. • Funnel Analysis: Analyze funnel performance to identify trends, bottlenecks, or system gaps, and recommend workflow adjustments to improve pipeline efficiency. • Reporting: Build and maintain dashboards that track "North Star" metrics, transforming raw data into actionable intelligence to provide leadership with visibility into revenue health.

About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role We are looking for a hands-on, systems-oriented Revenue Operations Manager to help build and maintain our go-to-market infrastructure. In this role, you will manage the administration and optimization of our revenue technology stack, with a specific focus on HubSpot and its connectivity to the broader ecosystem. This position requires a "builder" mindset; you will build, execute, and maintain the scalable processes and systems that power our Growth organization. You will help bridge the gap between Marketing and Sales, supporting our full-funnel operations from top-of-funnel lead capture to bottom-of-funnel deal management ensuring we capture, route, and close value efficiently. If you love turning business requirements into operational workflows that measurably accelerate revenue, we’d love to hear from you. What You’ll Do: Ignite Our Growth Systems Architecture & HubSpot Administration - Manage the Stack: Serve as a core administrator for HubSpot and the broader revenue tech stack, handling user management, security, and resolving technical issues. - Integration Support: Maintain and optimize integrations between HubSpot and other tools to ensure a seamless, bi-directional flow of data. - System Connectivity: Support the continuous improvement of our RevTech stack to ensure connectivity between our Sales processes and their systems (e.g., seamless user experience). - Automation & Efficiency: Evaluate our tech stack for efficiency, implementing low-code/no-code automation (e.g., Zapier) to speed up execution and reduce manual work. Lead & Deal Funnel Optimization - Full-Funnel Lifecycle Operations: Build and manage the technical workflows of the revenue funnel from initial lead capture and enrichment to opportunity creation, deal stage progression, and closed won. - Scoring & Validation: Implement strategic requirements into technical logic by building lead scoring models and routing workflows, alongside opportunity validation rules to ensure pipeline rigor. - Attribution & Velocity Tracking: Maintain multi-touch attribution models to track contribution, and analyze conversion rates and velocity through both lead and opportunity stages to identify stalled deals. - Handoffs & Rules of Engagement: Work collaboratively with Marketing and Sales teams to enforce clear definitions for Lifecycle Stages and Opportunity Stages, automating handoffs and SLA enforcement to eliminate friction between teams. Process Optimization & Data Insights - Data Stewardship: Implement and manage automated programs for data hygiene, enrichment, and progressive profiling, serving as the first line of defense for database health. - Process Engineering: Map, document, and continuously improve revenue processes to increase velocity and remove friction. - Funnel Analysis: Analyze funnel performance to identify trends, bottlenecks, or system gaps, and recommend workflow adjustments to improve pipeline efficiency. - Reporting: Build and maintain dashboards that track "North Star" metrics, transforming raw data into actionable intelligence to provide leadership with visibility into revenue health. What You'll Bring - 3-5+ years in Revenue or Sales Operations ideally within a Healthcare, Payments, or Fintech environment. Experience scaling a company through the $30M to $100M ARR phase is highly preferred. - Strong proficiency in HubSpot (custom objects, complex workflows, programmable automation) is required. - Experience with data modeling, forecasting, and BI tools (Looker, Tableau, or similar). You are comfortable writing logic to answer difficult business questions. - Experience in mapping, documenting, and re-engineering complex GTM processes like lead management and routing. - A self-starting mindset that thrives in ambiguity. You don’t wait for permission to fix a broken workflow; you identify the issue, propose the solution, and execute. Why You’ll Love Working at Paytient We believe health care access should never be a source of stress or hardship—and we’re building tools to make that belief a reality. Join a mission-driven team with competitive benefits, flexible work, and a culture rooted in trust, autonomy, and impact. Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost. Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About the Role This is a hands-on role for a highly motivated and experienced Information Security Officer. In this quickly developing organization, you will be expected to be a strong team player who can also independently drive key security initiatives as the information security department matures. This role requires a blend of technical expertise and managerial experience. You will not only have a deep understanding of information security but also be comfortable working cross-functionally with various internal teams and external vendors. You'll be instrumental in developing and maintaining our security posture, aligning technical capabilities with business needs, and ensuring compliance with a range of industry standards. We operate on a "remote with roots" model, which means you can work where you thrive, with the ability to gather as needed at our home office in Columbia, Missouri. This position is open to candidates located anywhere in the continental U.S., with the exception of Montana. What You'll Do - Develop and implement security policies, standards, and procedures in collaboration with relevant teams to protect organizational data and systems. - Document data architecture, integrations, and security controls, ensuring ongoing maintenance and adherence to security best practices. - Manage and lead an Information Security team, partnering with key stakeholders in IT, Technologies and other parts of the business as needed. - Continuously analyze and anticipate enterprise-wide security needs, including threat detection, incident response, and capacity planning. - Manage organizational security tools, including zero-trust access tools, to support secure authentication (e.g., SSO, O-Auth) and access control across all applications. - Oversee the management of MDM suites across Windows, Mac, and mobile devices, including inventory management, software deployment, and endpoint security policies. - Conduct continuous analysis of security processes, technologies, and vendors to identify and implement improvements that enhance our security posture. - Monitor vendors to ensure they meet security requirements and provide the best possible service and value via Third Party Risk Reviews and other needed processes. - Develop and conduct security training for employees to promote a security-aware culture. - Document support models for endpoints, cloud assets, mobile devices, and SaaS applications (e.g., Okta, Google Workspace), focusing on secure configuration and maintenance. - Prepare cost-benefit analyses for security upgrades and new technologies. - Ensure that our security measures and technical capabilities align with audit standards, such as SOC2 and NIST. - Follow standards set for Information Security Officer as set forth in NIST 800-53 - Efficiently manage our security software and hardware inventory, including licensing and cost management. What You'll Bring - At least three years of experience in a role focused on information security, with a strong emphasis on endpoint management in a zero-trust environment. - A proven track record of troubleshooting, documentation, and managing information security policies and best practices. - Strong practical knowledge of scripting, programming, encryption, and digital security. - In-depth understanding of network architecture and security principles, including cloud-based security (e.g., cloud access security brokers, firewalls, and security monitoring). - Expertise in SaaS application operations, integrations, and secure onboarding, particularly with platforms like Google Workspace. - Experience with and deep knowledge of security frameworks and compliance standards, such as ITIL, SOC2, NIST SP 800-171, PCI, and HIPAA. - Excellent communication, interpersonal, and leadership skills, with the ability to manage conflict and provide effective guidance. - Superior problem-solving, critical thinking, and decision-making abilities. - Great project management skills, including organization, planning, time management, and prioritization. - Excellent attention to detail and a customer service mindset. Why You’ll Love Working at Paytient We believe health care access should never be a source of stress or hardship—and we’re building tools to make that belief a reality. Join a mission-driven team with competitive benefits, flexible work, and a culture rooted in trust, autonomy, and impact. Benefits We Offer for Full-Time Roles: - Medical, dental and vision insurance - $4,400 annual HSA contribution - Paytient Health Payment Account (HPA) - Monthly lifestyle spending stipend - Five weeks of annual PTO - Week-long fully paid 'summer break' for all employees! - Ten weeks of bonding leave for new parents - Two weeks of caregiver leave - Employer paid short-term and long-term disability - 401k plan access with a 4% employer match - Stock options in Paytient - ...and more! Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.