• Serve as the primary owner and administrator of AODocs, including folder architecture, metadata schemas, permissions models, and user access across internal teams, delegate organizations, and community partner organizations • Maintain a single source of truth for all published and finalized LIT content, ensuring documents are organized, current, and retrievable • Execute regular audits of legacy repositories (SARGE, Shine Access, and others) to support the eventual retirement of redundant systems • Monitor system performance, escalate vendor issues with clear documentation, and hold vendors accountable to service commitments • Drive DMS rollout to completion across the organization per established roadmaps • Manage team-level onboarding including kickoff facilitation, metadata working sessions, permissions configuration, content migration, and training delivery • Own the Salesforce Knowledge integration workstream in coordination with IT and Public Systems once the connector tool is released • Track progress against milestones and surface blockers early rather than absorbing them • Lead the content lifecycle infrastructure for LIT's intellectual property, including curriculum, coaching tools, family engagement resources, assessment instruments, and training content spanning birth-to-five programming • Maintain versioning standards aligned to program cycles, grant compliance windows, and instructional review processes • Work directly with curriculum designers, content leads, and coaches to manage intake, review cycles, publication, and archiving of curriculum assets • Ensure version discipline and metadata accuracy are treated as programmatic integrity requirements, not administrative tasks • Contribute to LIT's custom CMS build by documenting content requirements, use cases, and integration needs from a LIT content management perspective • Collaborate with the Early Learning and IT teams to inform CMS architecture decisions, ensuring the system reflects how LIT content is actually created, versioned, and distributed • Lead LIT's content onboarding and migration into the new system once launched, ensuring materials are structured, tagged, and accessible from day one • Author user guides, governance documentation, and training materials for all platforms under management • Deliver team-specific training sessions and provide ongoing user support • Monitor adoption rates, identify barriers, and develop targeted interventions when teams are not engaging with systems as intended • Measure and report on adoption as a core indicator of implementation success — not a secondary concern

• Establish a systematic approach to identifying topics and thought leaders, internal and external, to deliver solution-oriented content and experiences for our ICP • Create goals and mechanisms for our thought leaders to be present in the right communities at the right time • Manage thought leaders against their engagement goals and remove friction from the process of growing their engagement • Create, and guide the creation of, content that ranks for SEO and AI Search • Own accountability for a monthly target of leads and engagements generated through content • Work closely with Performance Marketing to bring the content strategy to life and connect it to demand generation results • Work with our Events team and our Enterprise Sales team to align thought leaders to external speaking engagements, including events, peer groups, and customer calls • Identify and prioritize the speaking and community opportunities that will move the needle for the brand and pipeline • Track and report on content performance against lead, engagement, and SEO/AI Search visibility goals • Use performance data and qualitative feedback to continuously refine topics, formats, and channels • A documented thought leadership and content strategy is in place and adopted by internal and external contributors • 2x+ increase in SEO traffic and leads from content • Thought leaders' LinkedIn followers increase by 1k each • A consistent monthly content cadence is hitting agreed lead and engagement targets

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up. • Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect, what is needed from them, and where to go for help. • Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs. • Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents. • Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned. • Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team. • Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones so speakers and production teams are prepared for showtime. • Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows. • Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed. • Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio. • Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized through one accountable workstream. • Build scalable processes and mechanisms that can be reused across programs and supported over time by agency partners or future coordinator resources. • Lead post-event retrospectives for speaker experience and content operations, turning lessons learned into stronger workflows for future events.

• Updating and publishing website content through CMS platforms • Supporting large-scale website migration and rebranding projects • Ensuring content accuracy, quality, and consistency across multiple brands • Applying SEO best practices to improve website performance • Conducting content audits and quality assurance checks • Collaborating with marketing, digital, and operational teams to deliver a seamless online experience