Your cloud technology partner: Work smarter, stay secure, grow with confidence.
2nd Line Engineer
Location
South Africa
Posted
3 days ago
Salary
R250K / year
Seniority
Senior
Job Description
2nd Line Engineer
Babble
• Operating predominantly as a desk‑based technician, you will provide world‑class service and support to clients and colleagues. • This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. • Ensure customer calls are promptly attended to, providing efficient and effective support. • Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. • Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. • Complete and update technical documentation. • Mentor and train colleagues.
Job Requirements
- Previous experience working on a Service Desk as a 2nd Line Engineer is essential.
- Experience in a managed services (MSP) environment is advantageous.
- Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.
Benefits
- Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
- 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
- 5% allowance based on basic salary that can be towards Medical Aid.
- UPS provided to assist with load shedding (2-4hrs power for a laptop)
- Babble issued laptop
- Annual Company Celebrations
- Home-Working Policy
Related Guides
Related Categories
Related Job Pages
More Engineer Jobs
SCADA Engineer – Ignition Exp Required
divconScalable, reliable, and efficient mission critical controls solutions that set the standard for excellence.
• Independently develop and deploy advanced Ignition Perspective front-end projects with focus on user experience and visual design. • Create scalable graphics templates, custom components, and interactive visualizations according to design standards. • Collaborate with back-end integration teams to ensure seamless data presentation and user interaction. • Lead the visual design aspects of large projects while managing small front-end projects independently. • Support user acceptance testing, interface validation, and visualization troubleshooting.
Application and Promotion Engineer
ABBHelping industries outrun with our leading technologies in electrification and automation. go.abb/outrun
• Implement proactive promotional activities with the target audience, including technical presentations, demonstrations, seminars and solution development for end customers, engineering offices and technical consultants. • Prospect new electrification projects in the Southern region, conducting regular visits, tracking opportunity status and analyzing the outcomes of market interactions. • Establish and maintain long-term relationships with customers and strategic partners, ensuring they are well informed about ABB’s portfolio, solutions and the benefits of its products and services. • Provide technical support to the target audience by responding to inquiries, performing electrical calculations and supporting project development with engineering institutes and technical consultants. • Conduct and organize technical training for customers, partners and engineering offices on ABB products, systems and solutions. • Ensure a positive customer experience throughout all stages of promotional and technical-commercial support activities. • Communicate ABB’s offerings and strategies to the target audience clearly, assertively and in line with company guidelines. • Manage administrative activities related to the technical promotion process, preparing reports and updating records as required by the organization.
Interview Engineer
Interview PenHigh-quality content, community, & tools to empower technologists looking to succeed in upscaling their careers.
• Facilitate an interview through Karat's platform. Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge. • Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach. • Collaborate with Karat to test content, processes, and products.
I&E Services Engineer
Switzerland Global EnterpriseWe support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
• Delivering expert installation, commissioning, and maintenance of HV and LV drives and PLC-based automation systems across diverse industrial environments. • Managing end-to-end fault diagnosis and repair activities, providing both remote and on-site support to minimize customer downtime. • Ensuring safety and compliance by preparing detailed risk assessments, method statements, and professional site reports. • Collaborating with internal teams and customers to identify opportunities for service growth and technical improvements. • Supporting 24/7 service requirements, demonstrating flexibility and commitment to maintaining critical infrastructure for our clients. • Updating technical documentation and equipment drawings to ensure accurate records for future service activities.




