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Babble

Your cloud technology partner: Work smarter, stay secure, grow with confidence.

2nd Line Engineer

Location

South Africa

Posted

3 days ago

Salary

R250K / year

Seniority

Senior

Associate DegreeEnglish

Job Description

2nd Line Engineer

Babble

• Operating predominantly as a desk‑based technician, you will provide world‑class service and support to clients and colleagues. • This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. • Ensure customer calls are promptly attended to, providing efficient and effective support. • Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. • Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. • Complete and update technical documentation. • Mentor and train colleagues.

Job Requirements

  • Previous experience working on a Service Desk as a 2nd Line Engineer is essential.
  • Experience in a managed services (MSP) environment is advantageous.
  • Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.

Benefits

  • Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
  • 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
  • 5% allowance based on basic salary that can be towards Medical Aid.
  • UPS provided to assist with load shedding (2-4hrs power for a laptop)
  • Babble issued laptop
  • Annual Company Celebrations
  • Home-Working Policy

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