- Conduct consistent outreach to referral partners through email and phone, strengthening relationships and keeping Recover top-of-mind as a trusted treatment partner - Manage referral pipelines in our CRM, tracking outreach activity, partner engagement, and referral flow to ensure efficiency and accountability - Provide timely updates to referral partners to build trust and transparency - Maintain reporting calendars and coordinate with clinical and intake teams to deliver accurate, on-time reports - Identify gaps in referral relationships or communication, and work proactively with the Head of Partnerships to strengthen processes and outcomes

Job Title: Enterprise Client Success Manager (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Enterprise Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: As an Enterprise Client Success Manager, you will be responsible for driving the customer satisfaction, retention, and expansion among our largest customers. You will achieve this by building strong, long-term relationships and by ensuring Prompt consistently delivers exceptional customer value and increased product adoption. This role requires close collaboration with cross-functional teams to support the overall growth and success of your assigned accounts. You must be a Prompt platform expert, enabling you to guide your clients from onboarding to renewal and ensure they receive a world-class experience while maximizing their software investment. Key Responsibilities: - All post-sales activities including onboarding, product training, technical support, account management, and consultative guidance (within reason) - Build and nurture strong relationships with senior leaders, positioning yourself and the organization as a critical resource in achieving their strategic vision - Earn the right to be a trusted advisor by providing best practices, value-added guidance, and empathetic listening - Interact with C Suites of our largest clients on a daily basis - Foster customer loyalty through presenting product information, addressing customer issues, and helping your customers implement and best utilize our complete product suite - Be the main point of contact for Prompt’s largest most influential customers, with ownership over product utilization and customer expansion inclusive of converting live trials (enterprises engage in a trial period) to long-term customer contracts - Develop and deliver both periodic and frequent client success reviews focusing on client performance and effectiveness, strategic insights, and actionable recommendations that drive best in class results - Develop and maintain a deep understanding of our product offerings to effectively support, grow, and lead our enterprise customers - Have a strong understanding of the therapy industry in order to provide expertise to our clients throughout their lifecycle - Collaborate with team members and management in recommending and implementing improvement opportunities - Facilitate and quarterback conversations to the correct Prompt teammates including but not limited to: data transfer questions, EDI questions, billing related questions, feature requests Minimum Requirements: - Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers as appropriate. Take on a much higher level of client expectation of readily available, fast, and highly effective support at most times of the day/week - Proficient in resolving customer concerns, addressing dissatisfied clients, and turning potentially negative interactions into positive ones - Skilled at identifying customer needs and presenting beneficial upsell opportunities - Ability to work independently with minimal supervision - Ability to travel up to 20% for client meetings or events - Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships through all levels of an organization - Ability to understand corporate structures, identify key decision makers, and build direct relationships with those individuals - Negotiation and influencing skills - A team player, growth oriented mindset - Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities - Highly Proficient in MS Excel - Very strong technical skills operating various software platforms, understanding and learning software must be a passion of yours - Be tech savvy and comfortable working in a live setting with various softwares - Clinical background and/or licensed rehab therapist experience in outpatient physical therapy clinics Perks - What you can expect: - Competitive salaries: - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer.

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day. What makes this a great opportunity? - Organizational impact: Play an integral role in enhancing connectivity between SGS commercial teams and Control States agencies by delivering solution-based recommendations, steeped in robust analytics and Consumer/Shopper Insights to influence strategy, support planogram execution, and enable performance tracking. - Cross-functional exposure: Opportunity to collaborate across the organization, including exposure to analytics & insights, category development, commercial teams, distributor partners, and key retail partners. - Process Improvement: Opportunity to refine and establish optimized ways of working, ensuring timely delivery of category focused planogram recommendations. Role Responsibilities As the Customer Solutions Manager – Control States, you will be responsible for providing expertise, leadership, and strategic guidance to key customers in the Control States Region. By positioning Suntory Global Spirits as a premier thought leader and preferred strategic partner in the distilled spirits and Ready-To-Drink (RTD) categories, this role will drive category growth and strengthen retailer partnerships. Additionally, you’ll produce analytically sound store specific planogram recommendations to support our strategic partnerships and partnership development in various states. Location: Remote / Home Office – preference is North Carolina Role Responsibilities: - Develop Customer Partnership and Influence: - Serve as a trusted advisor to retailers, impacting all aspects of their category plans, including: - Assortment analytics. - Category and shelf placement optimization. - Post-promotion and post-execution analytics. - Delivery of actionable consumer/shopper insights and trends in the beverage alcohol category. - Establish Suntory Global Spirits as the go-to partner for strategic collaboration and category expertise. - Internal Collaboration and Support: - Provide analytical insights and support to Suntory Global Spirits' state sales teams and broker teams. - Contribute to ad-hoc meetings, selling presentations, broker meetings, and internal business reviews by delivering data-driven insights and impactful recommendations. - Translate research and analytics into actionable strategies that drive execution excellence. - Market Focus: - Primary focus market: North Carolina (NC). - Support Pennsylvania's (PA) annual planogram process. - Priority secondary markets: Virginia (VA) and Oregon (OR). - Provide additional support as needed for all other remaining Control States. Qualifications - Minimum 4 years’ experience in category management or associated work experience, experience in Category Advisor role an advantage - Experience working in beverage alcohol industry an advantage - Bachelor’s degree in business, marketing, or related discipline - Omnichannel experience preferred - Strong commercial acumen and knowledge of retail practices and store environments - Advanced skillset with MS Office, Space Planning Software and data visualization - Extensive experience with syndicated data, such as NielsenIQ, Circana, Numerator, NABCA ProDiver, or relevant shopper data - Strong presentation and communication skills, both oral and written - Ability to travel when needed While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Highlights - OTE: $140,000 - $160,000 - Location: remote in North America (CST or EST - Stock options About Us We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. About the Role Fundraise Up is seeking a Senior Customer Success Manager, where you'll foster relationships with top nonprofits, ensuring they fully leverage our platform for their fundraising success. In this role, you'll drive upsell and cross-sell activities, partner with key executives, drive product adoption, and enhance customer satisfaction. The ideal candidate should deeply understand web technologies, CRMs, analytics, data management, and consultative communication, and sales skills to engage with diverse clients and partners. If you're an autonomous, organized strategist and a problem-solver who is motivated by owning and growing a book of business, we'd love to meet you. This role is ideal for someone energized by identifying upsell opportunities, influencing stakeholders, and driving meaningful revenue growth for your customers (and your own org as a byproduct). Key Responsibilities - Customer Success, Retention and Key metrics: - Own and grow a book of business, consistently seeking and driving upsell and expansion opportunities that will yield direct bottom line impact for both your customers and Fundraise Up. - Partner with key stakeholders across the customer organization from day-to-day contacts up to C-Suite, collaborating on strategy to progress key priorities and yield improved outcomes. - Monitor account signals and lead upsell and expansion opportunities, as well as churn prevention strategies. - Take ownership over critical moments in the customer journey, including adoption, advocacy, escalations, and more, working with Fundraise Up’s leadership team with a sense of urgency and accountability. - Monitor and drive key success metrics (e.g., growth KPIs, retention, etc.). - Strategic Account Planning: - Identify expansion opportunities and develop strategies for customer growth, retention, and product adoption. - Regularly review and update account plans based on customer feedback, performance data, and evolving needs. - Collaborate on and own Customer Success portion of the account plan and related activities. - Manage key strategic initiatives, including whitespace analysis, upselling, and customer advocacy. - Strategic Leadership andCustomer Relationship Management: - - Own the overall customer relationship, ensuring alignment with customer goals, objectives, and expectations. - Establish and maintain strong relationships with executive sponsors and key decision-makers within the customer’s organization. - Act as the primary liaison for high-level strategic discussions and executive reviews (e.g., Quarterly Account Reviews, executive business reviews). - Collaboration: - Drive strong collaboration with customers around gathering input for FundraiseUp Product Roadmap - interviews, surveys, experiments, feedback. - Continually provide feedback from customer to product team and other partner. - Advocate for FundraiseUp product philosophy with customers. - Support Sales, Marketing, Partnerships team asks (e.g. References, speaking engagements, product interviews). Skills and Qualifications - Proven work experience of 8-10 years in SaaS customer success OR 8-10 years in a leadership role in the non-profit or NGO space. - Experience managing a customer book of business of $4M+ ARR OR developing and executing fundraising strategies in the non-profit or NGO space. - Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations. - Proven ability to develop and maintain relationships with customers and internal stakeholders. - Understanding of performance metrics or KPIs. - Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams. - Strong problem-solving skills, with the ability to solve complex technical problems creatively. - Ability to work in a fast-paced, hyper-growth and dynamic environment. - Willingness to occasionally work outside of normal business hours as required to support customers. Benefits - Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family. - FSA and HSA Spending Account. - 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday. - 401(k) plan with company match. - 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D. - Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers). - Generous home office stipend to support your remote workspace. - Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars). - Charitable giving program and paid volunteer time off with registered non-profits. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.