Highlights - OTE: $140,000 - $160,000 - Location: remote in North America (CST or EST - Stock options About Us We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. About the Role Fundraise Up is seeking a Senior Customer Success Manager, where you'll foster relationships with top nonprofits, ensuring they fully leverage our platform for their fundraising success. In this role, you'll drive upsell and cross-sell activities, partner with key executives, drive product adoption, and enhance customer satisfaction. The ideal candidate should deeply understand web technologies, CRMs, analytics, data management, and consultative communication, and sales skills to engage with diverse clients and partners. If you're an autonomous, organized strategist and a problem-solver who is motivated by owning and growing a book of business, we'd love to meet you. This role is ideal for someone energized by identifying upsell opportunities, influencing stakeholders, and driving meaningful revenue growth for your customers (and your own org as a byproduct). Key Responsibilities - Customer Success, Retention and Key metrics: - Own and grow a book of business, consistently seeking and driving upsell and expansion opportunities that will yield direct bottom line impact for both your customers and Fundraise Up. - Partner with key stakeholders across the customer organization from day-to-day contacts up to C-Suite, collaborating on strategy to progress key priorities and yield improved outcomes. - Monitor account signals and lead upsell and expansion opportunities, as well as churn prevention strategies. - Take ownership over critical moments in the customer journey, including adoption, advocacy, escalations, and more, working with Fundraise Up’s leadership team with a sense of urgency and accountability. - Monitor and drive key success metrics (e.g., growth KPIs, retention, etc.). - Strategic Account Planning: - Identify expansion opportunities and develop strategies for customer growth, retention, and product adoption. - Regularly review and update account plans based on customer feedback, performance data, and evolving needs. - Collaborate on and own Customer Success portion of the account plan and related activities. - Manage key strategic initiatives, including whitespace analysis, upselling, and customer advocacy. - Strategic Leadership andCustomer Relationship Management: - - Own the overall customer relationship, ensuring alignment with customer goals, objectives, and expectations. - Establish and maintain strong relationships with executive sponsors and key decision-makers within the customer’s organization. - Act as the primary liaison for high-level strategic discussions and executive reviews (e.g., Quarterly Account Reviews, executive business reviews). - Collaboration: - Drive strong collaboration with customers around gathering input for FundraiseUp Product Roadmap - interviews, surveys, experiments, feedback. - Continually provide feedback from customer to product team and other partner. - Advocate for FundraiseUp product philosophy with customers. - Support Sales, Marketing, Partnerships team asks (e.g. References, speaking engagements, product interviews). Skills and Qualifications - Proven work experience of 8-10 years in SaaS customer success OR 8-10 years in a leadership role in the non-profit or NGO space. - Experience managing a customer book of business of $4M+ ARR OR developing and executing fundraising strategies in the non-profit or NGO space. - Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations. - Proven ability to develop and maintain relationships with customers and internal stakeholders. - Understanding of performance metrics or KPIs. - Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams. - Strong problem-solving skills, with the ability to solve complex technical problems creatively. - Ability to work in a fast-paced, hyper-growth and dynamic environment. - Willingness to occasionally work outside of normal business hours as required to support customers. Benefits - Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family. - FSA and HSA Spending Account. - 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday. - 401(k) plan with company match. - 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D. - Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers). - Generous home office stipend to support your remote workspace. - Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars). - Charitable giving program and paid volunteer time off with registered non-profits. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are seeking an Client Growth & Success Associate to support and grow relationships with our employer clients. In this role, you will help manage a portfolio of enterprise employer accounts while partnering closely with Client Growth & Success leaders on large, strategic employers. You will serve as a key day-to-day partner to clients, supporting engagement, satisfaction, and retention efforts. This role is highly collaborative and execution-focused - ideal for someone looking to build expertise in enterprise account management within a fast-growing digital health organization. Reporting to the Sr. Director of Client Growth & Success, you will play an important role in delivering consistent client value, supporting reporting and renewals, maintaining operational rigor, and ensuring internal alignment across Marketing, Health Economics, Clinical Delivery, Product, and Implementation teams. This is an opportunity to develop enterprise client strategy skills while gaining exposure to complex employer relationships and revenue growth initiatives. Responsibilities Support Enterprise Employer Accounts - Serve as a day-to-day contact for assigned employer clients - Support senior CGS leaders on large strategic accounts, assisting with meeting preparation, follow-ups, reporting, and execution of account plans - Build strong working relationships with client stakeholders and consultants - Track client goals, KPIs, and engagement metrics to ensure alignment Deliver Reporting & Maintain Client Health - Prepare performance reports, engagement summaries, and ROI analyses - Support Monthly and Quarterly Business Reviews - Monitor client health indicators and flag potential risks to senior leadership - Coordinate internally to resolve operational issues impacting client experience Drive Adoption & Engagement - Support strategies to increase enrollment and member engagement - Coordinate client-facing communications, campaigns, and webinars with Marketing - Analyze performance data to identify trends and opportunities Support Renewals & Growth - Assist with renewal tracking, documentation, and timeline management - Identify potential expansion opportunities and escalate to senior leaders - Maintain renewal readiness materials and client documentation Cross-Functional Collaboration - Partner with Clinical, Product, Analytics, and Implementation teams to ensure strong client execution - Document client feedback and insights to inform internal improvements - Ensure follow-through on action items and deliverables - Other duties as assigned Qualifications - 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred) - Strong organizational skills and attention to detail - Analytical mindset with ability to translate data into insights - Clear and professional communication skills - Comfortable managing multiple priorities in a fast-paced environment - Proactive, collaborative, and eager to learn - Interest in enterprise account management and client growth strategy - Willingness to travel as needed - Experience using CRM systems such as Salesforce (SFDC) preferred - Familiarity with ticketing platforms such as Zendesk preferred - Exposure to cross functional project management tools such as JIRA preferred - This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $95,000 - $105,000 annually. This position is bonus eligible. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin - A competitive compensation package in line with leading technology companies - A remote and accomplished global team - Opportunity for equity participation - Unlimited vacation with manager approval - 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents - 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options - 401k retirement savings plan We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

At Midi Health, we are transforming midlife care, and our health system partnerships are central to that mission. The Clinician Educator (contract) is a clinical and operational ambassador who ensures our care model is deeply understood, trusted, and adopted within partner health systems. This role sits at the intersection of clinical credibility, education, and strategic partnership, driving alignment between Midi’s standards of care and the realities of complex health systems. You will engage physician leaders, service line directors, administrators, and frontline clinicians as a peer and trusted thought partner. Through education, collaboration, and relationship stewardship, you will help expand awareness of Midi’s model, strengthen care coordination pathways, and sustain long-term adoption across partner markets. This is a remote, 1099 contractor role reporting to the Senior Health System Partnership Lead, with approximately 25–30% travel (roughly one week per month) to active partner markets. This job is “HOT”: 🔥 - You will directly influence how midlife women’s care is delivered inside major U.S. health systems - You will serve as a clinical voice shaping adoption of an innovative, evidence-based care model - You will build meaningful relationships with physician and executive leadership - You will help translate strategy into real-world clinical alignment Business Impact — Not just supporting, but driving 📈 You will drive sustained clinical trust, care coordination alignment, and long-term adoption across partner markets through three core focus areas: 1. Clinical Stakeholder Engagement & Education - Maintain and deepen clinical buy-in across health system partnerships - Lead educational sessions (virtual and in-person), including grand rounds and departmental meetings - Influence adoption and engagement by clearly articulating Midi’s clinical and operational value within partner systems 2. Clinical & Operational Integration - Clearly articulate Midi’s clinical care model, protocols, documentation standards, and care pathways - Facilitate thoughtful alignment between Midi’s standards of care and partner health system models - Identify workflow friction and communicate structured insights back to internal teams 3. Partnership Stewardship & Field Insight - Collaborate closely with the Health System Partnerships team to strengthen and sustain active partnerships - Strengthen long-term partner relationships through consistent presence and credibility - Surface actionable field insights to inform internal strategy and partnership growth What you will need to succeed: 🌱 - Active U.S. clinical license (RN, NP, PA) - Minimum 5 years of clinical experience - Experience within a health system environment (clinical leadership, service line management, provider operations, or administrative roles preferred) - Experience leading education, training, or professional development initiatives for clinical audiences strongly preferred - Experience presenting to physician and clinical leadership audiences - Ability to travel approximately 25–30% (about one week per month) - Strong executive-level communication and facilitation skills - Comfort navigating complex stakeholder environments - Curiosity, adaptability, and relationship-driven mindset - Health system startup or high-growth healthcare experience preferred but not required Please note this is a 1099 independent contractor opportunity and does not offer benefits. The rate of pay is up to $70/hr, dependent on experience, location and other factors. At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates here.

• Own and grow a book of business, consistently seeking and driving upsell and expansion opportunities that will yield direct bottom line impact for both your customers and Fundraise Up. • Partner with key stakeholders across the customer organization from day-to-day contacts up to C-Suite, collaborating on strategy to progress key priorities and yield improved outcomes. • Monitor account signals and lead upsell and expansion opportunities, as well as churn prevention strategies. • Take ownership over critical moments in the customer journey, including adoption, advocacy, escalations, and more, working with Fundraise Up’s leadership team with a sense of urgency and accountability. • Monitor and drive key success metrics (e.g., growth KPIs, retention, etc.). • Identify expansion opportunities and develop strategies for customer growth, retention, and product adoption. • Regularly review and update account plans based on customer feedback, performance data, and evolving needs. • Collaborate on and own Customer Success portion of the account plan and related activities. • Manage key strategic initiatives, including whitespace analysis, upselling, and customer advocacy. • Own the overall customer relationship, ensuring alignment with customer goals, objectives, and expectations. • Establish and maintain strong relationships with executive sponsors and key decision-makers within the customer’s organization. • Act as the primary liaison for high-level strategic discussions and executive reviews (e.g., Quarterly Account Reviews, executive business reviews).