• Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems • Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues • Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency • Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues • Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment • Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams • Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements • Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration • Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime • Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships • Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction • Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience • Submits all required documentation accurately and timely, including trip reports, expense reports, and service records • Adheres rigorously to all safety protocols and utilizes all required safety equipment • Performs other duties as assigned related to the company's service processes and overall business needs

• Troubleshoot, diagnose, and repair utility-scale inverters (GE, Sungrow, Power Electronics) • Perform advanced inverter testing and commissioning support • Conduct LOTO, insulation resistance (megger), IV curve tracing, and IR thermography • Identify and resolve inverter faults, communication errors, and performance issues • Support preventative and corrective maintenance on inverter systems • Work closely with monitoring/SCADA teams to resolve system alerts • Ensure all work meets OEM specifications and safety standards • Complete detailed service reports, logs, and documentation • Maintain and operate company tools, test equipment, and vehicle • Assist in training junior technicians on inverter diagnostics and repair

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Role Description As a Senior Field Service Engineer, you'll support the installation, commissioning, optimization, and long-term performance of sophisticated electron beam welding systems across North America. - Lead or support installation, startup, commissioning, and acceptance testing of highly customized electron beam systems. - Diagnose and resolve complex electrical, mechanical, vacuum, motion control, high-voltage, and electromechanical issues both remotely and on-site. - Perform systematic root-cause troubleshooting rather than symptom-based repairs. - Serve as a technical escalation point for challenging customer issues. - Deliver technical training for customer maintenance and engineering teams. - Collaborate closely with engineering teams in Germany on complex technical investigations. - Support continuous improvement through technical documentation and knowledge sharing. - Travel throughout North America supporting customer installations and production systems. - Build trusted relationships with customers while representing pro-beam's technical excellence. Qualifications - 5+ years of experience in Field Service, Installation, Startup, Commissioning, or Technical Support of industrial capital equipment. - Demonstrated ability to troubleshoot complex electrical, mechanical, electromechanical, and motion-control systems. - Experience reading electrical schematics and technical documentation. - Strong customer-facing communication skills. - Ability to work independently while managing multiple priorities. - Willingness to travel approximately 30–50% throughout North America. Requirements - Experience with one or more of the following: - Vacuum technology - High-voltage equipment - CNC machinery - Machine tools - Laser processing equipment - Industrial furnaces - Semiconductor equipment - Siemens PLC diagnostics - Servo drives and motion control - Industrial networking - German or multinational OEMs Benefits - $45–55/hour plus overtime - 401(k) with company match - Blue Cross Blue Shield medical, dental, and vision coverage - Paid Time Off - Ongoing technical training and professional development - International collaboration with engineering teams in Germany - Visa sponsorship may be considered on a case-by-case basis