Role Description As a Senior Field Service Engineer, you'll support the installation, commissioning, optimization, and long-term performance of sophisticated electron beam welding systems across North America. - Lead or support installation, startup, commissioning, and acceptance testing of highly customized electron beam systems. - Diagnose and resolve complex electrical, mechanical, vacuum, motion control, high-voltage, and electromechanical issues both remotely and on-site. - Perform systematic root-cause troubleshooting rather than symptom-based repairs. - Serve as a technical escalation point for challenging customer issues. - Deliver technical training for customer maintenance and engineering teams. - Collaborate closely with engineering teams in Germany on complex technical investigations. - Support continuous improvement through technical documentation and knowledge sharing. - Travel throughout North America supporting customer installations and production systems. - Build trusted relationships with customers while representing pro-beam's technical excellence. Qualifications - 5+ years of experience in Field Service, Installation, Startup, Commissioning, or Technical Support of industrial capital equipment. - Demonstrated ability to troubleshoot complex electrical, mechanical, electromechanical, and motion-control systems. - Experience reading electrical schematics and technical documentation. - Strong customer-facing communication skills. - Ability to work independently while managing multiple priorities. - Willingness to travel approximately 30–50% throughout North America. Requirements - Experience with one or more of the following: - Vacuum technology - High-voltage equipment - CNC machinery - Machine tools - Laser processing equipment - Industrial furnaces - Semiconductor equipment - Siemens PLC diagnostics - Servo drives and motion control - Industrial networking - German or multinational OEMs Benefits - $45–55/hour plus overtime - 401(k) with company match - Blue Cross Blue Shield medical, dental, and vision coverage - Paid Time Off - Ongoing technical training and professional development - International collaboration with engineering teams in Germany - Visa sponsorship may be considered on a case-by-case basis

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities • Repair equipment to customer specifications quickly and efficiently • Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering • Provide contact information for service team for future service needs and parts needs • Ensure customers are comfortable with operational and safety procedures of their equipment • Complete service documentation of repairs made during the call and submit related trip expenses • Ensure reports are complete, accurate, and submitted within 24 hours of job completion • Complete weekly expense reports and time sheets in an accurate and timely manner • Handle all expenses in a cost-effective manner • Work with flexible schedule accommodating internal and external customers' needs • Commit to overnight travel as required and work outside normal business hours, including weekends

• Provide quality service and repair of complex MX-Series airborne surveillance turrets • Deploy internationally to work assignments overseas at remote locations • Repair, Test and Maintain Wescam MX-Series sensor systems in accordance with pre-established processes • Understand the gimbal system, understand how all components work together including peripheral interfaces, effectively troubleshoot, repair and test a failed system • Perform Preventative Maintenance on MX turrets • Complete all necessary service and repair documentation as well as technical trip reports • Provide Wescam Training to customers on MX operations and operator-level maintenance procedures.

Role Description We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments. - Provide efficient and effective technical support to customers. - Diagnose and troubleshoot software and hardware issues related to the product. - Collaborate with cross-functional teams to promptly resolve complex technical problems. - Guide customers through proper configurations and best practices for an exceptional experience. - Document and track customer issues, resolutions, and best practices to contribute to the knowledge base. - Stay updated on industry trends and emerging technologies in data backups and security. - Support the development of documentation by validating procedures, building lab environments or drafting content. - Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed. Qualifications - Proven experience in technical support, preferably in data backup or storage solutions. - Strong knowledge of Veeam data backup products. - Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds. - Advanced user or administrative level experience with Ubuntu Linux and Windows Server. - Strong knowledge of server hardware. - Excellent problem-solving and analytical skills. - Effective communication and customer service skills. - Familiarity with industry-standard certifications (e.g., Veeam) is a plus. - Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs. - Proficiency in English and Italian is required. Benefits - An exciting opportunity with a global, high-growth IT company. - Paid annual leave in accordance with local regulations. - Remote work options. - Modern work equipment is provided. - Opportunities for professional development and growth. - A supportive and collaborative work environment. Equal Opportunity & Data Privacy Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process. Make an Impact with Us If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.