• Directly owning end-to-end delivery for 2-3 of our largest and most strategic customer implementations, including the build, testing, and go-live processes. • Leading cross-functional triage of issues surfaced during implementations — translating customer-facing problems into well-scoped tickets, partnering with Product and Engineering to diagnose root cause, and driving them to resolution even when ownership spans multiple teams. • Serving as a technical resource for the team's most challenging problems, partnering on escalations and complex integration work across implementations. You are an expert at driving clarity in ambiguous situations. • Increasing implementation efficiency across the team — identifying bottlenecks and repetitive work, then designing the process, tooling, and standards that help everyone deliver more effectively. • Feeding implementation learnings back into the product — surfacing recurring pain points and feature gaps to Product and Engineering, and helping turn implementation into a product. • Supporting teammates' growth through mentorship and knowledge-sharing. • Being a knowledgeable resource on Clutch's platform capabilities and design patterns across products (DAO, Lending, and beyond). • Defining where AI can expand what the implementation team is capable of, and helping build the AI-enabled workflows and standards the team adopts. Resisting one-off solutions and bringing a systems thinking approach to delivery in the AI era. • Communicating plans, progress, and risk clearly to both internal partners and senior customer stakeholders.

Role Description We're looking for a detail oriented Vacation Planning Specialist to assist clients with organizing memorable travel experiences while managing booking details, itineraries, and travel coordination. This remote opportunity is perfect for someone who enjoys planning, customer service, and creating organized travel experiences. In this role, you'll use established tools and training to coordinate travel plans, research destinations, and ensure every reservation is completed accurately. What You'll Do - Assist with vacation planning and destination research - Coordinate travel bookings and itineraries - Organize transportation and accommodations - Communicate with clients regarding travel preferences - Monitor booking updates and confirmations - Maintain organized client records - Ensure every itinerary is complete and accurate Qualifications - Strong organizational skills - Excellent written and verbal communication - Passion for travel and customer service - Experience in hospitality, customer service, scheduling, or administration preferred - Self motivated and dependable - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Flexible remote work - Ongoing training and development - Supportive team culture - Opportunities to expand travel industry knowledge - Structured systems for success

• Support marketing campaigns by ensuring accurate tracking for conversions, events, and user interactions. • Analyse campaign performance data and provide insights to improve campaign effectiveness. • Configure and manage tracking for third-party advertising and marketing platforms, ensuring accurate attribution, conversion tracking, and campaign measurement. • Partner with Marketing, Product, and Engineering teams to understand campaign requirements, manage stakeholder needs and expectations, advise on tracking strategies, and ensure timely delivery of analytics implementations. • Conduct comprehensive audits of our Google Tag Manager and Google Analytics 4 implementations to identify discrepancies, inefficiencies, and opportunities for improvement. • Lead the implementation of GTM and GA4 across our web platforms, ensuring all tags, triggers, and variables are correctly configured to capture the required data. • Regularly update, maintain, and optimize GTM containers and GA4 configurations to support new features, evolving business requirements, and platform updates. • Identify, troubleshoot, and resolve issues related to tag management, data layers, and analytics tracking, ensuring data integrity and accuracy across all marketing channels. • Train internal teams on the effective use of GTM and GA4 for their day-to-day operations. • Ensure all implementations comply with data protection regulations such as GDPR and CCPA while maintaining user privacy standards. • Own the implementation of front-end and back-end tracking events and serve as the primary specialist for investigating and resolving tracking issues.

• Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors • Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable • Perform comprehensive discovery and build robust documentation of the implementation requirements • Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime • Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls • Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality • Perform technical research to provide unique solutions for complex customer integrations • Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs • Provide technical mentorship, elevating team capabilities through knowledge sharing • Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers