DailyPay

Role Description DailyPay is revolutionizing the way employees access their pay, and we’re looking for a detail-oriented and execution-focused Associate, B2C Marketing Operations to support our GTM Operations team. In this role, you will report to the Sr Manager of Marketing Operations and provide hands-on, day-to-day operational support to our B2C marketing team. The ideal candidate is someone who is highly organized, reliable, and comfortable executing defined marketing tasks and processes with precision. This is primarily a tactical execution role — you will carry out established workflows, support campaign setup, and assist with data pulls and reporting. Strategic planning, cross-functional leadership, and technology ownership will remain with senior members of the team. How You Will Make an Impact - Campaign Support & Manual Execution: - Assist the B2C Marketing team by executing pre-defined campaign setup tasks in our email marketing platform and ad platforms. - Follow established playbooks and checklists to configure campaigns, build audience segments, and QA sends under close direction from senior team members. - Operational Task Execution: - Complete recurring, process-driven tasks across marketing tools (e.g., list uploads, template creation, basic tagging, and campaign scheduling). - Follow standard operating procedures set by the Sr Marketing Ops Manager; escalate technical issues or judgment calls upward. - Does not include cross-functional alignment with Product or Engineering, or independent decision-making on data flows. - Tool Support & Troubleshooting Assistance: - Help monitor basic integrations and flag issues in our marketing tech stack for resolution by senior ops or engineering. - Assist with routine maintenance tasks under guidance. - Manage the day-to-day working relationship with our vendors when issues may arise and help coordinate with internal teams on action plans. - Basic Reporting & Data Pulls: - Partner with the data team to pull standard performance reports for Marketing leadership on a scheduled basis as well as ad-hoc campaign reporting. - Assist with data hygiene tasks and basic data entry. Qualifications - Bachelor’s Degree or Equivalent Experience - 1+ year of experience in a marketing, operations, or coordinator role; internship experience welcome - Familiarity with email marketing or digital marketing concepts; hands-on experience with tools such as Iterable, Amplitude, or ad platforms is a plus but not required - Strong attention to detail and ability to follow established processes consistently and accurately - Comfortable working within a defined scope of responsibilities; able to follow direction and escalate issues appropriately rather than operate independently - Basic proficiency with Excel or Google Sheets for data pulls and formatting - Clear communicator who can flag blockers and status updates to their manager proactively - Organized and reliable in managing recurring task lists and deadlines Benefits - Exceptional health, vision, and dental care - Opportunity for equity ownership - Life and AD&D, short- and long-term disability - Employee Assistance Program - Employee Resource Groups - Fun company outings and events - Unlimited PTO - 401K with company match

• Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes. • Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns. • Blend standard runbook execution with deep analytical research to resolve complex alerts, proactively identifying and flagging any outdated procedures to leadership. • Proactively identify and report incidents, supporting the resolution process from detection through to root-cause identification; with guidance from Analyst II’s or Leads when necessary. • Support cross-functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information. • Develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations. • Build experience identifying trends and anomalies through data analysis to support proactive issue detection.

• Develop and execute comprehensive CRO tactics across core digital channels, including web, chat, paid media, and email, to steadily increase funnel conversion rates. • Conduct routine, in-depth analyses of digital channels, website engagement, and user behavior metrics to identify friction points and optimization opportunities. • Develop and execute an A/B testing roadmap to optimize all channels, such as web, content, and paid media. • Partner with Brand, Market Intelligence, and Customer Advocacy teams to gather qualitative and quantitative insights regarding web user pain points and understand user behavior trends, and conversion blockers. • Partner with the web team in implementing audience personalization strategies, tailoring digital experiences to specific B2B target segments. • Collaborate with external SEO consultants to drive organic traffic, improve search engine rankings, and establish a roadmap for future SEO optimization • Develop the strategy for ongoing LLM optimization, and work with stakeholders to execute that strategy to ensure brand accuracy and high discovery rates in AI search tools. • Optimize website chat routing protocols and AI conversational agents to accelerate lead capture and improve baseline digital engagement.

Role Description Reporting to our Sales Director, the Enterprise Account Executive will drive revenue for the company on the front lines of net new business. You will work directly with stakeholders and potential clients to further the success of DailyPay. We believe that top performers can come from a variety of backgrounds. We value strategic thinking, resilience, and a passion for solving complex problems over a conventional resume. If you are a natural relationship-builder who is eager to learn and leverage technology to succeed at the enterprise level, we want to talk to you. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. How You Will Make an Impact: - Become a DailyPay product maven and perfect your skills in presenting our value proposition. - Pitch and close qualified prospects through webinars, strategic calls, and in-person presentations. - Master and leverage our tech stack (e.g., Salesforce, sales engagement tools) to build a more efficient and effective sales process. - Navigate complex corporate structures to demonstrate value to multiple senior stakeholders. - Use financial and analytical insights to build compelling business cases for partner organizations. - Own and cultivate a pipeline of valuable relationships, consistently moving partners toward a successful close. - Drive revenue production by meeting and exceeding your goals. Qualifications - Extensive experience navigating long, complex sales cycles with multiple C-suite stakeholders and significant contract values. - The proven ability to build trust and influence senior executives by acting as a sophisticated, consultative partner. - A strong aptitude for technology and a drive to master new tools (CRM, sales automation) to create a more strategic and efficient process. - A highly strategic and data-driven approach, used to build compelling business cases and navigate complex organizations. - A coachable, curious mindset, motivated by solving sophisticated challenges for our partners. Requirements - Experience in B2B inside or outside sales. - Direct experience in enterprise-level HR Technology, FinTech, or SaaS sales. - Formal training in a sales methodology (e.g., MEDDPICC, Sandler, etc.). Benefits - Exceptional health, vision, and dental care. - Opportunity for equity ownership. - Life and AD&D, short- and long-term disability. - Employee Assistance Program. - Employee Resource Groups. - Fun company outings and events. - Unlimited PTO. - 401K with company match.

• Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail • Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues. • Work cross-functionally with internal teams to ensure payment processing. • Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed. • Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows. • Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs). • Work on ad hoc projects/operational tasks for the payments team as needed. • Adhere to departmental standards for accuracy, efficiency and SLAs

• Lead and coach a team of Large Enterprise Account Executives focused on acquiring net new enterprise customers within the 5,000–20,000 employee segment • Drive disciplined pipeline generation, strategic account planning, and execution across complex enterprise sales cycles with multiple stakeholders and long procurement processes • Ensure consistent execution of MEDDPICC, Sandler, and consultative sales methodologies throughout the sales process • Build a culture of accountability, operational rigor, forecasting accuracy, and performance excellence through regular pipeline reviews, deal coaching, and performance management • Coach sellers on enterprise discovery, executive engagement, multi-threading, negotiation strategy, objection handling, and value-based selling • Partner cross-functionally with Legal, Security, Finance, Product, Marketing, and Customer Success teams to remove deal blockers and accelerate strategic opportunities • Elevate the team’s ability to deliver compelling executive-level storytelling and business cases tied to workforce outcomes, ROI, and financial wellness impact • Support strategic relationship management within existing enterprise customers to strengthen partnerships and identify expansion opportunities

• Act as the primary owner of Key Results (KRs) for the department, developing and implementing strategies to achieve and exceed confirmed fraud rate targets • Work cross-functionally with PeopleOps and Finance to design and implement the long-term staffing model, including the creation of specialized sub-teams • Lead technical and operational conversations with critical external partners to align detection logic and ensure compliance • Collaborate with Compliance, Legal, Product, and Engineering to embed risk controls into the product lifecycle • Author executive summaries and board-level reports that quantify financial ROI of the fraud program • Lead the evaluation and implementation of new fraud detection technologies to continuously improve the platform’s prevention capabilities • Direct the end-to-end operational implementation for product launches and company initiatives, ensuring all investigative workflows are optimized for new markets • Lead the departmental response to system-wide incidents or bad-actor waves, coordinating with Engineering and Product to deploy immediate mitigations

• Own the end-to-end success of your squad, including discovery, KPIs, Go-to-Market (GTM) strategy, and post-launch iteration • Build and maintain a transparent product roadmap that aligns directly with overarching business outcomes and strategic goals • Define the long-term product vision for your feature area in close partnership with design and engineering leads • Execute rigorous discovery processes, utilizing frameworks like Jobs-to-be-Done (JTBD), problem framing, and assumption testing • Analyze A/B test results and experimentation data to derive actionable insights and drive product decisions • Act as the primary voice for your squad in planning forums, articulating priorities and navigating complex trade-offs with clarity • Support the growth of the product organization by guiding L1/L2 PMs through pairing, active feedback, and informal mentorship • Proactively surface user insights and market signals to influence high-level product strategy and future initiatives.

• Monitor security alerts and triaging potential threats. • Review and analyze reported suspicious emails. • Perform header analysis, URL sandboxing, and attachment detonation to identify malicious intent. • Monitor DLP consoles for unauthorized movement of sensitive data. • Investigate incidents involving PII or intellectual property. • Investigate potential Account Takeover (ATO) alerts. • Monitor the SIEM for alerts across endpoints, networks, and cloud environments. • Assist in routine scans and ensure security agents are healthy and reporting correctly across the fleet.

• Provide excellent customer support to DailyPay client HR and Payroll admins by answering their calls and email requests in a timely, responsive, and professional manner • Become a subject matter expert on DailyPay’s product offerings and functionality • Acquire technical expertise in DailyPay’s backend systems and tools, powering the frontend client experience, to help investigate and address client concerns • Liaise with client HR and Payroll admins on a range of operational topics to support healthy account status • Work cross-functionally with Client Success and/or Internal Technical Teams, when needed, to investigate and resolve client-specific issues • Adhere to all support quality standards and expectations to maintain outstanding client satisfaction • Be on-call during several weekends and holidays a year for client escalations outside standard business hours • Capture client insights/feedback to be shared with our product team to improve the client experience