GoodShip

Role Description As an Implementation Manager on the Sales team, you’ll be the technical architect at the critical intersection of sales and customer success. You’ll partner closely with Account Executives during the sales cycle to design tailored technical solutions, lead high-impact proof-of-concepts, and ensure a seamless transition from closed-won to successful implementation. This is a high-ownership role that combines technical execution, storytelling, and real-world impact. You’ll report directly to the Senior Manager of Implementations and collaborate across teams to bring clarity to complexity—using data, empathy, and urgency to help shippers unlock the full value of the GoodShip platform. What You’ll Do - Drive Sales Velocity Through Technical Excellence - Lead the technical work-stream in enterprise sales cycles, translating prospect goals into compelling GoodShip solutions. - Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure. - Transform messy, complex prospect data into polished platform use cases. - Perform rapid root-cause analysis to resolve technical objections and keep opportunities moving forward. - Implement data-validation processes that demonstrate GoodShip’s strength and reliability. - Define and document technical requirements, implementation considerations, and success criteria before close. - Build reusable demo environments and POC frameworks that improve sales efficiency. - Serve as a trusted advisor, helping prospects confidently envision their future with GoodShip. - Lead Implementation and Value Delivery - Own technical continuity from contract signature through onboarding and stabilization. - Translate pre-sale discovery and POC learnings into clear implementation roadmaps, milestones, and ownership plans. - Partner with customers to configure workflows, integrate and validate data, and prepare solutions for production use. - Troubleshoot technical blockers and coordinate dependencies across Customer Success, Product, and Engineering. - Validate that the implemented solution delivers against the outcomes established during the sales process. - Document configurations and key technical decisions to support adoption and long-term customer success. - Identify opportunities to expand GoodShip’s value as customer needs evolve. Qualifications - 4+ years of experience in solutions engineering, pre-sales consulting, technical implementation, or a similar customer-facing role within B2B SaaS. - Experience supporting both pre-sale and post-sale activities, including technical discovery, solution scoping, implementation, and onboarding. - Proficiency in SQL and advanced Excel, with the ability to analyze data and build compelling business cases quickly. - Working knowledge of relational databases and cloud platforms. - Strong project-management skills, with the ability to manage multiple concurrent sales cycles and implementations. - Clear, confident written and verbal communication skills, including the executive presence to present technical and commercial concepts. - Comfort delivering live product demonstrations and navigating technical discussions with customers. - Ability to operate with urgency, precision, and attention to detail in high-stakes customer environments. - Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field—or equivalent practical experience. Benefits - Competitive compensation and meaningful equity ownership. - 100% employer-paid health benefits. - Unlimited PTO. - Company-wide winter break during the December holidays. - Fully remote work environment. - Destination team off-sites.

• Design the Engineering Platform • Improve Developer Experience • Drive Reliability and Observability • Strengthen Data Reliability • Build for Scale

• Generate Pipeline and Own the Sales Cycle • Hunt for new business across the freight market, generate high-quality pipeline with shippers, carriers, brokers, and other enterprise logistics organizations, and take full ownership for converting outbound effort into closed-won revenue. • Drive Opportunities with Urgency and Discipline • Prospect consistently, qualify rigorously, create urgency with the right stakeholders, build compelling business cases, deliver tailored demos, and guide buyers through complex enterprise procurement cycles. • Sell Strategic Platform Value • Position GoodShip as a modern freight orchestration platform that helps enterprise teams improve transportation performance, uncover network opportunities, and make better decisions with data and AI. • Navigate Enterprise Buying Teams • Build relationships across Transportation, Logistics, Procurement, Finance, IT, and executive stakeholders to create urgency, align priorities, and move opportunities through enterprise decision-making processes. • Partner Cross-Functionally to Win Customers • Collaborate with Solutions, Product, Customer Success, and leadership to sharpen account strategy, validate customer needs, support clean handoffs, and set customers up for long-term success. • Bring Market Insight Back Into the Business • Translate prospect conversations, competitive dynamics, objections, and market feedback into actionable insights that influence GTM strategy, product priorities, and category positioning.

• Act as the technical lead in enterprise sales cycles, articulating GoodShip’s value through data and solution design • Lead tailored proof-of-concept (POC) implementations that demonstrate value and accelerate deal closure • Build technical solution designs aligned with prospect goals, and present them with confidence and clarity • Serve as the trusted advisor to prospects—helping them visualize their ideal future state with GoodShip • Manage handoffs from sales to implementation, ensuring zero momentum loss post-close • Translate pre-sale technical discovery into post-sale implementation roadmaps • Retain ownership of strategic accounts through onboarding to ensure value delivery • Develop reusable demo environments and POC frameworks that reduce friction in the sales cycle • Transform messy data into polished platform use cases during POCs • Perform rapid root-cause analysis to overcome technical objections • Implement data validation processes to showcase platform strength and reliability • Document technical requirements during sales to ensure successful downstream implementation