Role Description We're looking for a detail oriented Vacation Planning Specialist to assist clients with organizing memorable travel experiences while managing booking details, itineraries, and travel coordination. This remote opportunity is perfect for someone who enjoys planning, customer service, and creating organized travel experiences. In this role, you'll use established tools and training to coordinate travel plans, research destinations, and ensure every reservation is completed accurately. What You'll Do - Assist with vacation planning and destination research - Coordinate travel bookings and itineraries - Organize transportation and accommodations - Communicate with clients regarding travel preferences - Monitor booking updates and confirmations - Maintain organized client records - Ensure every itinerary is complete and accurate Qualifications - Strong organizational skills - Excellent written and verbal communication - Passion for travel and customer service - Experience in hospitality, customer service, scheduling, or administration preferred - Self motivated and dependable - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Flexible remote work - Ongoing training and development - Supportive team culture - Opportunities to expand travel industry knowledge - Structured systems for success

• Support marketing campaigns by ensuring accurate tracking for conversions, events, and user interactions. • Analyse campaign performance data and provide insights to improve campaign effectiveness. • Configure and manage tracking for third-party advertising and marketing platforms, ensuring accurate attribution, conversion tracking, and campaign measurement. • Partner with Marketing, Product, and Engineering teams to understand campaign requirements, manage stakeholder needs and expectations, advise on tracking strategies, and ensure timely delivery of analytics implementations. • Conduct comprehensive audits of our Google Tag Manager and Google Analytics 4 implementations to identify discrepancies, inefficiencies, and opportunities for improvement. • Lead the implementation of GTM and GA4 across our web platforms, ensuring all tags, triggers, and variables are correctly configured to capture the required data. • Regularly update, maintain, and optimize GTM containers and GA4 configurations to support new features, evolving business requirements, and platform updates. • Identify, troubleshoot, and resolve issues related to tag management, data layers, and analytics tracking, ensuring data integrity and accuracy across all marketing channels. • Train internal teams on the effective use of GTM and GA4 for their day-to-day operations. • Ensure all implementations comply with data protection regulations such as GDPR and CCPA while maintaining user privacy standards. • Own the implementation of front-end and back-end tracking events and serve as the primary specialist for investigating and resolving tracking issues.

• Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors • Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable • Perform comprehensive discovery and build robust documentation of the implementation requirements • Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime • Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls • Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality • Perform technical research to provide unique solutions for complex customer integrations • Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs • Provide technical mentorship, elevating team capabilities through knowledge sharing • Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers

• Coordinate the implementation process from signed contract through successful customer launch. • Schedule and manage kickoff meetings, onboarding sessions, and implementation calls. • Collect, validate, and organize onboarding documentation and customer information. • Coordinate customer training sessions and monitor implementation milestones. • Ensure customers successfully launch according to established timelines. • Serve as the primary operational point of contact during onboarding and implementation. • Manage customer communications related to onboarding, implementation, training, and follow-up activities. • Maintain implementation documentation, SOPs, and operational workflows. • Monitor customer progress and proactively identify operational gaps. • Receive, triage, and coordinate technical support requests. • Collaborate with Product and Engineering teams to resolve customer issues. • Monitor support tickets through resolution and confirm successful issue resolution with customers. • Provide proactive communication throughout the support lifecycle. • Manage customer workflows and records within HubSpot or similar CRM platforms. • Build, maintain, and optimize operational automations. • Maintain accurate implementation dashboards and customer records. • Document internal processes and continuously improve operational efficiency. • Conduct 30-, 60-, and 90-day customer check-ins. • Track customer health, adoption, and engagement metrics. • Identify at-risk customers and coordinate proactive engagement strategies. • Support customer renewals through operational planning and cross-functional collaboration.