At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity. Senior Business Systems Engineer (Salesforce & Billing Platform) US and Canada About Wasabi Wasabi is a dynamic organization composed of trailblazers, visionaries, and innovators. Our distinctive perspective differentiates us from competitors, enabling us to make a significant impact in the industry by challenging conventions and delivering results that are both unexpected and exceptional. As a company undergoing rapid expansion, Wasabi is revolutionizing the Cloud Storage sector and has earned recognition as one of Boston’s top workplaces. Wasabi hot cloud storage defines a new category of cloud storage by overcoming traditional limitations. Our disruptive value proposition provides storage at one-fifth the cost of AWS S3, surpasses competitors in speed, and eliminates fees for egress or API requests—all within a single-tier solution. This approach makes cloud storage more straightforward, faster, and affordable than ever before, supporting our vision to make cloud storage a global utility, much like electricity. Role Overview Position: Senior Business Systems Engineer (Salesforce & Billing Platform) Role Purpose The Senior Business Systems Engineer is a member of the Build team and plays an important role in advancing AI adoption within Business Systems. This role will help pilot agentic and LLM-assisted workflows, modernize development and deployment processes, and use automation to solve real engineering challenges. While Salesforce and the billing platform are part of the systems this role will support, the main focus is on bringing AI-driven capabilities into the design, development, and operation of our systems. Key initiatives include internal platform migration, AI agent adoption, and CI/CD modernization. This is a hands-on engineering role that requires close collaboration with product, business, and architecture teams. Responsibilities - Promote AI-driven automation across the platform by actively exploring, piloting, and implementing solutions such as Einstein, Agentforce, and LLM-assisted development workflows. - Design, build, and maintain scalable Salesforce solutions using Apex, Flow, Lightning Web Components (LWC), and declarative tools while following development standards. - Contribute to CI/CD modernization efforts, including AI-assisted code reviews and test automation. - Support and improve billing and Quote-to-Cash workflows as part of the broader platform, working closely with product and finance teams as needed. - Work closely with product managers, architects, QA, and other Business Systems Engineers during sprint execution, technical design, and code reviews. - Ensure solution quality through unit testing and automated test coverage. Partner with Production Support on root cause analysis when issues arise. - Identify technical debt and performance issues, and drive continuous improvement with a focus on automation and AI. - Share knowledge through documentation and peer collaboration, while providing informal guidance to junior Business Systems Engineers. - Support a culture of ownership, accountability, and continuous improvement. Requirements - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. - 5+ years of hands-on Salesforce development experience. - Strong proficiency with Apex, Flow, LWC, and Salesforce declarative automation. - Authentic enthusiasm for AI-driven development, including hands-on experimentation with tools such as Copilot, Agentforce, Einstein, or LLM-assisted coding workflows, and a proven track record of using these tools. - Working familiarity with Quote-to-Cash processes and subscription-based revenue models (Billing experience preferred but not required). - Experience with modern billing or monetization platforms is a plus—such as Orb, Metronome, Chargebee, or similar usage-based billing systems. - 1+ year of Python experience is a plus. - Salesforce certifications are preferred (Platform Developer I & II). - Strong problem-solving skills and keen attention to detail. - Ability to work independently while collaborating effectively within a team. Compensation: Base Salary – $145,000 - 165,000 The base salary range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. Base pay is just one part of our total rewards approach. Depending on role eligibility, Wasabi team members may also receive additional compensation and benefits, including bonus or variable compensation, equity, and a comprehensive benefits package designed to support both professional growth and personal well-being. Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

• Analyze business workflows and map requirements to system functionality within JAMIS ERP, ADP, and related enterprise applications • Interpret database schemas, relationships, and embedded business rules across enterprise systems • Partner with stakeholders to gather, document, and validate business and system requirements • Identify opportunities to improve business processes through AI-assisted workflows • Translate business needs into functional and technical documentation • Support data validation, reconciliation, and reporting consistency across systems • Support evaluation, implementation, or integration of AI/ML tools, intelligent automation, and AI-enabled analytics within business systems • Assist with system enhancements, integrations, and modernization initiatives • Ensure alignment between business logic, system configuration, and compliance requirements

• The Senior Software Engineer, Financial Systems role sits at the intersection of software engineering and financial systems. This is a full-time software engineering role with a financial systems specialization -- a technologist who builds and owns the integration layer that keeps HubSpot financially accurate, compliant, and fast. • This role exists to partner with HubSpot's Finance organization to make sure HubSpot can quickly and accurately understand its financial position, report revenue correctly, serve customers efficiently, and inform business decisions with reliable financial data. It is a cross-functional role by design, built to work across Finance, Compliance, Security, Internal Audit, and external auditors alongside engineering and product teams. • Engineers in this role own the integration layer across HubSpot's financial systems: Aptitude, NetSuite, SOVOS, Avalara, and similar platforms. The ongoing work is integration ownership, compliance, and incremental improvements to our reporting pipelines, revenue recognition systems, and general ledgers. The right candidate is a strong software engineer who finds financial systems compelling -- someone drawn to building at the intersection of technical rigor and financial correctness.

Role Description We are seeking a highly strategic and technically proficient Senior Business Systems Analyst to spearhead the administration, optimization, and architectural direction of our Customer Success platforms—primarily Gainsight and Staircase AI. In this role, you will act as the bridge between technical execution and business strategy. You will partner closely with Customer Success leadership to translate complex operational needs into scalable system solutions. The ideal candidate will not only be a platform expert but also a trusted advisor who leverages data, automation, and AI insights to drive product adoption, reduce churn, and accelerate measurable business outcomes. Duties and Responsibilities - Strategic Guidance & Business Outcomes - Serve as a strategic advisor to Customer Success leadership, recommending system enhancements and process improvements that align with overarching business goals. - Track, measure, and report on the ROI of system implementations. - Ensure tools like Gainsight and Staircase AI are directly contributing to critical CS metrics (e.g., NRR, GRR, health scores, and user adoption). - Future-State Architecture - Design and implement future-state AI agents and automated workflows for customer engagement and scale. - System Administration & Technical Leadership - Act as the primary technical owner for Gainsight and Staircase AI, overseeing daily administration, user management, configuration, and optimization. - Manage complex data integrations, API connections, and automation rules to ensure seamless data flow between our CRM, product databases, and CS platforms. - Troubleshooting & Support - Project & Stakeholder Management - Lead end-to-end system implementations, upgrades, and feature rollouts using agile project management methodologies. - Manage timelines, scope, and deliverables effectively. - Build strong relationships with cross-functional partners in CS, Sales, Product, and IT. - Facilitate requirements-gathering sessions and translate business needs into technical specifications. - Change Management - Develop documentation, conduct training sessions, and foster user adoption of new system features and AI capabilities across the Customer Success organization. - Technical Expertise - Advanced proficiency in configuring, administrating, and architecting solutions in Gainsight. - Strong experience or familiarity with AI-driven CS tools like Staircase AI (or similar platforms). - Stakeholder Management - Exceptional communication skills with proven experience managing expectations, influencing decisions, and presenting technical concepts to executive leadership. - Project Management - Demonstrated ability to manage complex, multi-phase technical projects from inception to successful deployment. - Data & Analytics - Strong understanding of relational databases, SQL, and data visualization best practices. - Automation Skills - Experience writing and debugging scripts (e.g., Python) for API integrations and process automation is highly preferred. Qualifications - 5+ years of experience in Business Systems Analysis, Customer Success Operations, or Revenue Operations. - Hands-on experience administering Gainsight or a comparable Customer Success platform. - Experience with Staircase AI or other AI-driven Customer Success platforms and automation tools. - Experience managing SaaS business applications, system configurations, integrations, and cross-functional projects. - Strong analytical, communication, and stakeholder management skills with the ability to translate business needs into technical solutions. Preferred Qualifications - Advanced expertise with Gainsight administration, architecture, or certification. - Proficiency with SQL, APIs, Python (or similar scripting languages), and enterprise system integrations. - Experience with Customer Success metrics, reporting, dashboards, and business intelligence tools (e.g., Tableau, Power BI). - Experience supporting high-growth SaaS organizations and leading enterprise technology implementations using Agile methodologies. Benefits - The pay range for this position is $90,900 to $130,700. - Employees may be eligible to participate in a performance-based bonus plan. - Restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Company Description UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.