• Test Shopify stores manually for design, functionality, and flow • Validate responsive design across desktop, tablet, and mobile • Check every page against the Figma design and project requirements • Use DevTools to inspect and debug • Flag and document bugs clearly for developers • Collaborate with developers, PMs, and designers to ensure every launch is flawless • Spot patterns and suggest fixes for recurring issues

Role Description UPMC Community Care Behavioral Health is hiring a full-time Quality Management Specialist. This role will work remotely Monday - Friday daylight hours EST. The ideal candidate has prior behavioral health experience. The Quality Management Specialist is responsible for supporting the Quality Management Department through the coordination, monitoring, analysis, and reporting of quality improvement activities across UPMC Community Care Behavioral Health. This position focuses on ensuring compliance with Pennsylvania Department of Human Services regulations, NCQA, and other regulatory and accreditation requirements related to: - Pre-service denials - Member grievances - External grievances - Fair hearings - Quality oversight - Auditing - Reporting - Performance improvement initiatives The Quality Management Specialist collaborates with internal departments, providers, oversight agencies, and leadership to ensure quality standards are met and opportunities for improvement are identified and addressed. Responsibilities - Denials, Grievances, and Regulatory Compliance - Process and manage pre-service denials, member grievances, external grievances, and fair hearing activities across all county contracts. - Facilitate and coordinate grievance meetings and related review processes. - Log, track, monitor, and report denial, grievance, external grievance, and fair hearing activities. - Participate in denial and grievance audits to ensure compliance with regulatory and accreditation standards. - Provide support and consultation to departments involved in denial and grievance processes. - Ensure all denial and grievance activities are conducted in accordance with Department of Human Services regulations, NCQA standards, contractual requirements, and organizational policies. - Participate in Denial and Grievance team meetings and quality improvement activities. - Quality Management, Reporting & Auditing - Prepare, analyze, validate, and distribute quality management reports for leadership, committees, regulatory agencies, and oversight organizations. - Collect, track, monitor, and maintain quality, denial, grievance, and operational data to support organizational performance and compliance requirements. - Conduct targeted audits, quality reviews, and data validation activities to ensure compliance with regulatory, contractual, accreditation, and organizational standards. - Identify trends, risks, and opportunities for improvement and collaborate with stakeholders to implement corrective actions and performance improvement initiatives. - Support NCQA, Department of Human Services, and other accreditation or regulatory reviews, audits, and site visits. - Communication and Collaboration - Maintain effective working relationships with internal departments, providers, regulatory agencies, and community stakeholders. - Participate in quality-related committees, including preparation of meeting materials, minutes, and follow-up documentation. - Support outcomes, quality improvement, and other departmental initiatives as assigned by Denial & Grievance Manager. - Perform duties in accordance with organizational values, competencies, and performance expectations. Qualifications - Associate degree or higher preferred. Candidates with a high school diploma or GED will also be considered - preference will be given to those with at least four years of behavioral health experience. - Minimum of three (3) years of behavioral health experience within the past five (5) years strongly preferred. - Experience with data collection, analysis, auditing, report writing, and quality improvement initiatives preferred. - Strong knowledge of behavioral health, quality management principles. - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams. - Strong analytical, organizational, and problem-solving abilities. - Ability to independently analyze issues and implement solutions aligned with quality standards and organizational requirements. - Demonstrated ability to identify trends, evaluate data, and recommend process improvements. - Excellent written, verbal, and interpersonal communication skills. Licensure, Certifications, and Clearances - Act 33 with renewal - Act 34 with renewal - Act 73 FBI Clearance with renewal Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

Role Description We are looking to recruit a QA Tester to join their offshore division, that will work exclusively for their Engineering team (i.e. fully integrated into their team and workflows). You would work remotely from South Africa with a combination of SA & US-based teams. This is an exciting opportunity to grow experience in international markets and work alongside a dynamic team who are building out exciting products in the insurance and tech space. In this role, you will execute rigorous quality testing processes and maintain high structural standards across all web platforms and integrated tools. Your responsibilities will include but not be limited to: - Quality Assurance & Testing (QA): Leading comprehensive manual and system testing processes for our web platforms and features, identifying bugs, glitches, and user experience flaws. - Requirements Analysis: Strong ability to dissect complex business logic and UI/UX design requirements, translating them into airtight test cases and technical documentation. - Technical Testing Skills: Proven experience with API testing (e.g., Postman), regression testing, integration testing, and cross-browser/mobile web application testing. - Mindset: Hyper-focused on detail, structural quality, and smooth integration during early coding stages to catch bugs before they hit production. - Requirements Mapping & Logic: Reviewing business requirements and tech specs to understand how features should work, then designing clear test cases to ensure technical alignment. - Bug Tracking & Reporting: Providing expert oversight for defect logging and tracking processes, ensuring accuracy, clear documentation, and swift resolution with the development team. - Technical Process Optimisation: Proactively identifying manual bottlenecks in our internal tech stack and recommending ways to optimise system workflows. - Ad Hoc Technical Support: Delivering insightful, tailored technical support and troubleshooting to address unique, complex system and operational challenges. Qualifications - 3–5 years of hands-on experience in software QA testing, technical support, or digital system configuration. - Proven experience with manual testing, API testing (e.g., Postman), regression testing, and browser/mobile application testing. - Strong understanding of digital system logic, web platform functionality, and database/tool integrations. - Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience/bootcamp background. Requirements - Hyper-focused on detail, structural quality, and catching edge-case bugs early in the release cycle. - Ability to adapt quickly to changing priorities in a fast-paced environment. Benefits - Competitive package with the opportunity to progress their career in a fast-paced, growing and dynamic firm.

Role Description - Define and own the enterprise testing strategy for SAP S/4HANA programs and related digital initiatives. - Lead Regression and Smoke Automation test cycles with clear entry/exit criteria, defect governance, and reporting cadences. - Build and mentor a high-performing QA team. - Guide functional teams on process standards related to SIT and UAT testing. Tricentis Ecosystem Ownership - Tricentis Tosca: Knowledge on both Desktop and cloud environments is required. Design and maintain modular, reusable test automation frameworks; lead model-based testing for SAP, web, and API layers. - Tricentis qTest: Administer test management, integrate with Jira and drive process-based OSD/test case mapping. - Tricentis Live Compare: Perform SAP change impact analysis to optimize regression scope and de-risk transports. - Tricentis OSV (One Shot Validation): Drive validation accelerators for SAP releases and patch cycles. - Evaluate and recommend enhancements across the Tricentis stack; stay current with roadmap updates and new modules. SAP Testing Expertise (Mandatory) - Deep, hands-on testing experience across SAP S/4HANA core modules — SD, MM, FI/CO, PP, WM/EWM — and Fiori apps. - Strong understanding of SAP integrations: CPI, IDoc, EDI, BAPI/RFC, OData APIs, and downstream systems (Salesforce, Snowflake, third-party WMS/TMS). - Familiarity with SAP Solution Manager, Signavio, or equivalent for process documentation and test alignment. Process, Documentation & Audit Readiness - Ensure BRD-to-test-script traceability, and maintain audit-ready evidence. - Partner with auditors on test coverage responses (e.g., EDI vs SFDC), evidence mapping, and management attestations. - Drive continuous improvement aligned to industry standards, not legacy structures. Cross-Functional Coordination - Act as the single point of contact between IT and business functional teams. - Coordinate with EMEA, APAC, and Americas stakeholders to align on test scope, schedules, and sign-offs. - Communicate process changes, action items, and status updates through clear, business-friendly emails, Teams messages, and executive readouts. Automation & Innovation - Identify opportunities to integrate AI/LLM-based testing accelerators (e.g., Azure OpenAI for test data generation, defect triage, or test case authoring). - Collaborate with RPA teams (UiPath, Power Automate) to extend automation beyond QA into business process automation where applicable. Qualifications - Experience in SAP S/4HANA testing. - Knowledge of Tricentis tools. - Strong understanding of SAP integrations. Requirements - Hands-on experience with SAP core modules. - Ability to lead and mentor a QA team. - Strong communication skills for cross-functional coordination. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to well-being and individual celebration.