• Provide quality service and repair of complex MX-Series airborne surveillance turrets • Deploy internationally to work assignments overseas at remote locations • Repair, Test and Maintain Wescam MX-Series sensor systems in accordance with pre-established processes • Understand the gimbal system, understand how all components work together including peripheral interfaces, effectively troubleshoot, repair and test a failed system • Perform Preventative Maintenance on MX turrets • Complete all necessary service and repair documentation as well as technical trip reports • Provide Wescam Training to customers on MX operations and operator-level maintenance procedures.

Role Description We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments. - Provide efficient and effective technical support to customers. - Diagnose and troubleshoot software and hardware issues related to the product. - Collaborate with cross-functional teams to promptly resolve complex technical problems. - Guide customers through proper configurations and best practices for an exceptional experience. - Document and track customer issues, resolutions, and best practices to contribute to the knowledge base. - Stay updated on industry trends and emerging technologies in data backups and security. - Support the development of documentation by validating procedures, building lab environments or drafting content. - Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed. Qualifications - Proven experience in technical support, preferably in data backup or storage solutions. - Strong knowledge of Veeam data backup products. - Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds. - Advanced user or administrative level experience with Ubuntu Linux and Windows Server. - Strong knowledge of server hardware. - Excellent problem-solving and analytical skills. - Effective communication and customer service skills. - Familiarity with industry-standard certifications (e.g., Veeam) is a plus. - Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs. - Proficiency in English and Italian is required. Benefits - An exciting opportunity with a global, high-growth IT company. - Paid annual leave in accordance with local regulations. - Remote work options. - Modern work equipment is provided. - Opportunities for professional development and growth. - A supportive and collaborative work environment. Equal Opportunity & Data Privacy Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process. Make an Impact with Us If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions. • Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge. • Document and produce timely and detailed service reports. • A willingness to exceed company and customer requirements. • Responsive to customer needs and building a positive relationship. • Ensure all tools and calibrated equipment are properly maintained at all times. • Meet daily service needs at assigned sites and locations • Ability to plan and perform repairs and preventative maintenance independently in the field. • Able to schedule work based on field needs

• Leads Field Service jobs supporting Cutsforth’s brand, value, and reputation through on-site service. • Perform installation of products and execution of services according to the job scope pertaining to generator related systems at customer sites including power plants or other heavy industrial sites. • Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job-related documentation in the ERP system. • Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards. • Engage the customer when applicable to promote Cutsforth solutions including products and services while on-site through product demonstrations as well as reports and related documentation of findings. • Communicate critical information and findings to client representatives as necessary. • Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products. • Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate and resolve any issues encountered onsite. • Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process. • Perform well with high degree of patience and professionalism during common occurring delays, schedules changes and alterations to scope of work. • Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes "on call 365 days a year" to support our customers/industry. • Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc. • Supervise assisting technician(s). • Complete all position-based training as assigned and own self-development. • Participate in regular status check-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested. • Participate in all safety training at each site as required by each site and adhere to all requirements as directed. • Lead by example, recognize safe behaviors, address unsafe behaviors, and immediately report safety concerns or incidents to the Lead Tech and or Operations Manager • Adhere to all Cutsforth and site-specific dress code guidelines and PPE requirements and maintain a clean and organized workspace on-site and in tool cases etc. • Be engaged in all forms of communication including email, business messaging solutions, text messaging and phone and video call availability with co-workers and customers whether dispatched or working from home. • Communicate with staff and customers professionally in a timely matter with a desire to be helpful and collaborative. • Ensure all company guidelines and processes for time recording and overtime are followed. • Demonstrate awareness for how FS Tech’s role contributes to company reputation and profitability.