Role Description This crucial position requires an individual who will not only resolve complex technical challenges for our clients but also serve as a vital internal advocate, channeling customer feedback to drive product enhancement. Success in this role demands a profound understanding of client requirements and close collaboration with internal and external stakeholders to ensure the rapid resolution of all technical issues. The selected candidate must flexibly adapt to dynamic situations while supporting the ongoing business growth of our clientele. As a core team member, you will be instrumental in maximizing the overall value of Docusign's solutions. This position is an individual contributor role reporting to the Technical Support Manager. Responsibilities - Provide exceptional support for the Docusign Agreement Cloud (DAC), Docusign Intelligent Agreement Management (IAM) and associated services. - Handle customer inquiries with a primary focus on technical challenges (including API integrations, network, and security), while collaborating with necessary resources to address a wide range of issues and deliver a complete solution. - Utilize support tools and resources necessary to solve the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, and text analysis tooling. - Own customer issues requiring engineering engagement to address bugs and influence the development roadmap. - Manage escalated cases from internal channels to troubleshoot issues customers face when using DocuSign products. - Communicate effectively in English, both written and verbally. - Contribute to the growth of the team and company by sharing knowledge as a mentor, collaborating on problem-solving, and improving internal and external documentation. - Collaborate with cross-functional teams such as Product, Engineering, and Account Management to ensure alignment. - Promote Docusign products and services through consultative discussions. - Meet and exceed Docusign Customer Support goals for areas of DAC expertise. Qualifications - Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline. - 3+ years of SaaS troubleshooting experience in a Technical Support capacity in the Japanese business domain. - Understanding of modern markup and programming languages such as XML, Python, PHP, JavaScript/jQuery, or similar. - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS. - Proven experience in developing and enhancing technical documentation, including FAQs, knowledge base articles, and troubleshooting guides. Requirements - Deep expertise in Docusign technologies, including acting as a Subject Matter Expert in at least one area, with specific familiarity with the Docusign CLM workflows and architecture. - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar. - Proficiency with web-based applications and technologies such as web service APIs, monitoring tools (e.g., Dynatrace), and authentication technologies like SAML and oAuth. - Salesforce administration work experience. - Japanese Native Speaker. - Microsoft, Dynamics and/or SharePoint domain administrator. - Foundational knowledge of structured query languages such as SQL and SOQL. - Ability to troubleshoot complex data validation rules, including regular expressions. - Ability to collaborate effectively with product development teams (Engineering, Product Management) to escalate and resolve technical issues. - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills. - Ability to adopt new technologies and application of learnings in daily work. - Excellent communication and collaboration skills to work seamlessly with customers, peers, and executives, and maintain composure in critical situations. Benefits - Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. - We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. - Your contribution helps us make the world better than we found it.

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems. • Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed. • Deliver customer training on system operation, software, and accessories. • Provide remote and on-site technical support to customers and internal teams. • Maintain accurate documentation of all service activities and escalate issues as needed. • Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

• You will be servicing MR equipment in the Sarasota, FL area. • Customer Service Engineer Level based on prior experience. • You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Role Description This position is field-based remote. - Territory: Oahu, Hawaii - Travel up to 50% - Must have a Valid Driver’s License We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role. As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care. What You’ll Work On - Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. - Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. - Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. - Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. - Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. - Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. - Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. - Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development. Qualifications - Bachelor’s degree or equivalent relevant experience. - 2-5 years of experience in Engineering or Laboratory Technology. - Ability to travel 50% within the assigned territory. Requirements - Strong troubleshooting and problem-solving skills with laboratory instrumentation. - Ability to work independently and thrive in team environments. - Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting). - Effective communication and interpersonal skills. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.