• Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance. • Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning. • Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account. • Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. • Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives. • Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. • Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use. • Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary ABOUT DATABEE You will be an innovator within DataBee. (https://www.comcasttechnologysolutions.com/databee-suite) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast's own in-house security technologies. These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check. Job Description This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. This position requires you to work EST business hours. Job Responsibilities: - Own end to end technical success across assigned customer accounts. Implementing architecture and solution for net new and expansion opportunities - Serve as the primary customer-facing lead, including executive leadership and customer meetings. - Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes. - Support primary use cases in CCM and cyber risk reporting leveraging core platform capabilities including OCSF normalization, entity resolution, device/application ownership discovery, and secondary use cases for SIEM cost optimization and detection workflows. - Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills - Act as a DataBee practitioner voice externally - contributing to blog posts, conference presentations, or analyst briefings where appropriate. - Partner with Sales Engineering, Accounts Executives, and the Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs and influence roadmap - Engage alongside Sales Engineering in complex enterprise opportunities - elevating conversations to leadership and CISO-level stakeholders by developing and presenting practitioner experience - Provide technical leadership and mentorship across teams and customer engagements - Drive continuous optimization and maturity of customer environments post-deployment - Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customers engagements. - Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers. - Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. - Performs other related duties as assigned. Required Skills and Experience: - Preferably has at least 3-5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS, with the ability to build trust and communicate effectively in dynamic environments. - Extensive enterprise project management experience with exceptional communication skills-clear writing, structured presentations, and the ability to align and influence a broad set of cross functional stakeholders. - Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases, with the confidence to engage both technical practitioners and executive stakeholders. - Strong understanding and hands on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and apply modern data engineering best practices. - Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats such as Iceberg, AWS S3, Azure Blob, and similar platforms. - Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk. - Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk. - Strong problem-solving, ownership mindset, and ability to operate in an ambiguous, fast-paced environment - Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new insights. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Get results and growth. - Respect and promote inclusion & diversity. - Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Skills: Executive Presence; Collaboration; Project Management; Customer Success Salary: National Pay Range: $98,678.80 USD-$231,278.44 USD Illinois Pay Range: $104,846.23 USD - $203,525.03 USD Colorado Pay Range: $111,013.65 USD - $212,776.16 USD Hawaii Pay Range: $129,515.93 USD - $194,273.89 USD Washington DC Pay Range: $141,850.78 USD - $212,776.16 USD Maryland Pay Range: $117,181.08 USD - $212,776.16 USD Minnesota Pay Range: $111,013.65 USD - $194,273.89 USD New York Pay Range: $117,181.08 USD - $231,278.44 USD Washington Pay Range: $111,013.65 USD - $222,027.30 USD New Jersey Pay Range: $123,348.50 USD - $222,027.30 USD Vermont Pay Range: $117,181.08 USD - $185,022.75 USD Massachusetts Pay Range: $123,348.50 USD - $222,027.30 USD California Pay Range: $111,013.65 USD - $205,580.83 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years

Role Description Als Customer Success Lead bist du die zentrale Anlaufstelle für alles, was unsere über 200+ aktiven Kunden im Tagesgeschäft betrifft abseits von Sales. - Team Lead & Struktur aufbauen - Team-Lead-Funktion für Support & Success - du baust die Struktur, Prozesse und langfristig das Team dahinter auf - Aufbau von Onboarding-Strukturen für neue Support- und Success-Mitarbeiter - Erste/r Ansprechpartner/in und Hauptverantwortliche/r für alle Kunden-Themen im Unternehmen (außer Sales) - Übernahme der Kundenverantwortung in letzter Instanz, wenn Support oder Account Management nicht weiterkommen - Customer Experience - Ausbau der Customer Experience für unsere Unternehmenskunden - Aufbau und Pflege von Intercom-Automatisierungen und der gesamten Onboarding-Experience - Weiterentwicklung unseres Help Centers für Support- und Success Themen - Verantwortung für Newsletter-Strategie - Customer Success - Nr. 1 Ansprechperson zwischen Dev, Sales und Produkt für alles, was Kundenstimme und Feedback betrifft - Laufende Prozessoptimierung im Bereich Customer Relations - Enger Sparringpartner für unseren Account Manager bei allen Themen abseits von Upselling und Vertragsverlängerung - Tracking relevanter Success-KPIs (Churn, Retention, Customer Health) - Übernahme von Support/Success-Themen bei Enterprise-Kunden, wo mehr Tiefe und Erfahrung gefragt ist - Eigenständige Entscheidungen bei Refunds, Kulanzfällen und kritischen Zahlungsthemen (Stripe) - Regelmäßiges Reporting an den Gründer & Geschäftsführer Qualifications - Erfahrung im Customer Success Bereich in einem SaaS-Umfeld - Du kannst ein Team führen und übernimmst gerne Verantwortung - Du triffst schnelle, sichere Entscheidungen und stehst dazu - Technisches Verständnis - Du kennst Dich mit Tools wie Stripe, Intercom, Slack, Claude aus und kannst Dich in neue Systeme schnell zurecht finden - Ein gutes Gefühl dafür, wann man kulant ist und wann nicht - Strukturierte Arbeitsweise, aber flexibel genug für den Startup-Alltag - Kommunikationsstärke über Abteilungen hinweg - Hands-On Mentalität abteilungsübergreifend - Du hast Bock auf StartUp und Umsetzung - Erfahrung im Aufbau von Strukturen und Prozessen, nicht nur im Ausführen bestehender Benefits - Ein schnell wachsendes HR-Tech-Startup mit riesiger Vision, wo Du einen Bereich noch maßgeblich mitgestalten & aufbauen kannst - Flache Hierarchien, hohe Verantwortung, echte Mitgestaltung - Stark wachsender Bereich, in dem Du eine zentrale Rolle spielst - Direkte, enge Zusammenarbeit mit der Geschäftsführung - Remote-First-Setup - Überdurchschnittliches Gehalt - Leistungsbezogener Bonus - Modernes Apple Equipment

Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and Duties - Coach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeed - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - 6+ years of related work experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English written and verbal communications skills - Exceptional organizational and teamwork skills, and the ability to act fast and responsibly - Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.