This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being part of a record-breaking team as we continue to grow and expand. - Work with world-class support and unparalleled mentorship - Access endless career opportunities Qualifications - U.S. residents legally authorized to work in the United States with a Social Security Number - Not hiring in Massachusetts Requirements - Submit your compensation requirements and an updated resume for review - All interviews will be conducted via Zoom video conferencing for safety and convenience Benefits - Work-from-Home Stability: Build your career on a solid, flexible foundation - Growth & Development: Access virtual workshops and trainings to expand your skills - Weekly Pay & Bonuses: Earn consistent income plus rewards for top performance - Union Contract & Representation: Your rights are protected every step of the way - Comprehensive Benefits: Life insurance (including accidental death), plus medical reimbursement - Cutting-Edge Tools & Technology: Use industry-leading resources to succeed - Leadership Conventions & Incentive Trips: Gain inspiration, network, and reward your hard work - Team Bonding: Form lasting relationships with colleagues through unforgettable experiences

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers • Provide personalised, high-quality support to VIP customers across multiple brands • Act as the main point of contact for assigned high-value clients • Build and maintain strong, long-term relationships • Handle inquiries, issues, and escalations for different brands within the company • Adapt communication style and service standards according to each brand’s guidelines • Maintain deep knowledge of each brand’s products, services, and promotions • Demonstrate flexibility with schedules and workload • Meet KPIs related to response time, customer satisfaction, and retention

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As part of our client services team, you’ll play a key role in guiding families through important financial decisions. You’ll help clients understand their coverage options, address their concerns, and ensure they feel supported every step of the way. This role goes beyond administration—it’s about building trust, simplifying complex information, and delivering an experience that clients value long-term. - Develop and maintain lasting relationships with clients - Review and explain benefit options, coverage updates, and claims processes - Present information in a clear, confident, and easy-to-follow manner - Work closely with leadership to enhance the client journey - Serve as a reliable point of contact for service-related inquiries - Participate in ongoing professional development and leadership training Qualifications - Excellent interpersonal and communication skills - Comfortable using virtual platforms and digital systems - Self-motivated with strong organizational habits - Background in customer service or insurance is an asset, but not mandatory - Authorized to work in the United States or Canada Benefits - Fully remote work environment with flexible scheduling - Weekly compensation with additional performance incentives - Comprehensive onboarding and personalized mentorship - Defined growth tracks with leadership advancement opportunities - A values-driven culture centered on teamwork and service - The opportunity to positively impact families in your community Company Description We’re redefining what a modern insurance team looks like. Instead of focusing solely on policies and numbers, we focus on impact. Our mission is to support hardworking families in protecting their financial future while creating meaningful, flexible careers for the people on our team. Our foundation is built on opportunity, mentorship, and forward-thinking systems. By combining innovative technology with real leadership support, we create an environment where motivated individuals can grow professionally without sacrificing personal freedom.

• Manage customer inquiries via email and chat • Provide skincare guidance and product recommendations • Gather feedback from customers and partners • Assist with outreach to dermatologists and skincare professionals • Identify and engage creators for reviews and testimonials • Support community-building initiatives