A national medication management and long-term pharmacy provider for people with complex, chronic needs
Engagement Technician
Location
Ohio
Posted
13 days ago
Salary
0
Seniority
Lead
Job Description
Engagement Technician
ExactCare
• Providing an exceptional customer service experience each day in a phone-based environment. • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Effectively assist with patient questions over the phone. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Accurate retrieval of all prescription information and verifying through doctor calls. • Enter a high volume of data; processing prescription information with speed and accuracy. • Placing welcome calls to newly onboarded patients and establish a trusted point of contact. • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.
Job Requirements
- High school diploma /GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Comfortable working in a phone-based environment
- Ability to work independently
- Self-motivated and goal oriented
- Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Pharmacy billing knowledge.
- Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
- Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
- Strong prioritization and organizational skills.
- Maintain a high degree of confidentiality.
- Passion to help people and enrich their lives.
- Ability to overcome objections
- Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
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