• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. • Drives customer satisfaction through Service Excellence. • Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations. • Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. • Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction. • Effectively communicate and partner with teammates and colleagues. • Implement GE/customer facility contract and support customer and business goals/objectives. • Lead, instruct, and assist technicians on basic and complex repairs/resolution. • Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties). • Proactively reach out to others on team (e.g., provide help, share best practices, mentor others). • Share on-call responsibility. • Document all repair actions and submit reports/summaries according to schedule. • Ensure proper care of spares, tools, and test equipment, and ensure calibration. • Maintain approved parts inventory. • Manage vendor's service delivery processes in compliance with GE policies, as instructed. • Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. • May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).

• Responsible for coordinating and collaborating in the medical review process • Providing courteous and prompt preparation and responses for all referrals • Manages daily work assignments • Understands general medical terminology • Assists in managing incoming faxes • Coordinates the receipt and entry of pretreatments and/or pre-certification requests • Ensures accurate coding using CPT and ICD codes • Communicates with attending/servicing providers to obtain complete and accurate information • Uploads and monitors external reviews sent to external review companies • Corresponds with external review companies as necessary • Performs quality controls on review responses for accuracy and completeness • Accurately processes review determinations in required timeframes • Coordinates with clinical team as necessary • Documents in Care Management Platform with accuracy and timeliness • Facilitates and schedules Peer-to-peer requests • Reviews accuracy of member account in Care Management platform • Initiates referrals for Case Management when appropriate • Participates in team meetings, committees, or committee assignments • Receives and relays communications to the appropriate parties in a timely manner • Contributes to the daily workflow with regular and punctual attendance

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components. • Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others. • Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables. • Conduct installations and equipment modifications as required. • Maintain accurate service documentation, reports, and inventory records in accordance with company standards. • Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues. • Plan and manage service schedules to ensure timely response and completion of all assignments. • Maintain professional, courteous communication with customers, contractors, and colleagues. • Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment. • Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions. • Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion. • Manage personal tools, parts, and inventory efficiently to support field operations. • Ensure compliance with company safety policies and all customer site protocols.

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required). • Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance. • Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation. • Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions. • Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements. • Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation. • Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered. • Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.