Role Description As the most experienced practitioner in our implementation function, you'll lead the most complex dealer onboardings in the pipeline while setting the quality bar for the broader team. This means: - Owning end-to-end implementation for our most complex accounts — large multi-rooftop dealer groups, multi-user CRM deployments, and OEM program rollouts requiring bespoke configuration. - Running structured kick-off calls and scoping sessions that accurately capture complexity and align stakeholders before configuration begins. - Configuring DP360 CRM and iMotor Dealer Websites to match each dealer's business structure, workflows, and integration needs. - Delivering hands-on training to dealership teams — from owners and GMs to sales and F&I staff — so everyone's confident and operational at go-live. - Coaching and mentoring junior Implementation Specialists, including QA-reviewing their work before go-live and supporting new hire ramp-up. - Serving as a named escalation point for L1 service tickets that exceed standard resolution capability, investigating root causes and feeding learnings back into playbooks. - Acting as a senior liaison between dealers and internal Sales, Product, and Technical teams on high-visibility, high-complexity engagements. - Owning and evolving implementation playbooks, onboarding standards, and QA frameworks used across the team. Qualifications - 4+ years of experience in software implementation, customer onboarding, or technical account management within a B2B SaaS company, including direct experience with complex, multi-stakeholder implementations. - A proven track record managing large dealer group accounts, enterprise clients, or OEM/manufacturer program implementations. - Demonstrated ability to train non-technical end users across seniority levels, from dealership owners to frontline staff. - Experience coaching, mentoring, or QA-reviewing junior colleagues in an implementation or customer-facing role. - Confidence serving as an escalation point for complex issues — diagnosing root causes and communicating clearly with high-value or frustrated customers. - Strong cross-functional coordination skills, with the ability to hold timelines across Product, Sales, Technical, and Support without direct authority. - Exceptional organization and attention to detail, with the ability to manage a portfolio of concurrent complex implementations. - A customer-first mindset paired with commercial awareness of what a delayed or poor-quality go-live costs the business. Bonus Points - Experience implementing or supporting DP360 CRM, Salesforce, HubSpot, or a comparable dealer-facing CRM in multi-user, multi-rooftop environments. - Background with OEM programs or manufacturer-driven deployments involving compliance and brand-standard requirements. - Familiarity with dealership verticals — powersports, RV, marine, equipment, automotive, or commercial truck. - Experience owning or contributing to implementation playbooks, onboarding standards, or QA frameworks. - Exposure to L1/L2 support escalation structures. - Background managing distinct implementation processes across multiple product lines in a SaaS environment. Benefits - An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world. - The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide. - Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program. Company Description TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

• End-to-end management of rollouts • Development of the rollout plan • Coordination of interdisciplinary teams • Ensuring customer training and providing post–go-live support

• Deploy, configure, and implement an enterprise Data Loss Prevention solution. • Responsible for installing and activating the DLP platform. • Ensure the solution is operational and aligned with customer security requirements.

Role Description The Implementation Engineer will be responsible for the successful installation and commissioning of Capsa - RoboPharma robotic automation and conveyance systems in pharmacy central fulfillment centers. This role requires a deep understanding of automation technology, strong technical skills, and the ability to manage complex installations. This is a hands-on engineering role at the heart of the installation – configuring, testing, troubleshooting, and repairing automation hardware, PLCs, controls, and software until the system runs the way it should. The ideal candidate is an engineer who genuinely likes to fix things – someone who is drawn to root cause and repair – but who stays focused on schedule and gets the job done. The ideal candidate will have experience in implementing automation solutions and possess a hybrid of healthcare/pharmacy/technology knowledge and mechanical aptitude. This role is responsible for monitoring teams to ensure onsite installation timelines are being met, processes followed, staying alert for risk, and resolving issues as they arise. The successful contributor for this position must be able to execute standard project management processes, deliver exceptional customer service and ensure the highest quality implementation for our customers. If you are ready to make a difference and help shape the future of healthcare, apply now! - Lead the installation and commissioning of robotic automation and conveyance systems in central fulfillment centers - Collaborate with project managers, engineers, and other stakeholders to ensure seamless integration of automation systems - Develop and execute detailed installation plans, including timelines, resource allocation, and risk management - Conduct site assessments to determine installation requirements and ensure readiness - Oversee the setup, calibration, and testing of robotic systems and conveyance equipment - Provide training and support to on-site staff on the operation and maintenance of automation systems - Ensure compliance with safety regulations and industry standards throughout the installation process - Document installation procedures, configurations, and any modifications made during the project - Create and maintain comprehensive project and process documentation - Report weekly status updates and identify obstacles or concerns that require resolution, communicating all relevant data to internal departments and external vendor partners - Identify areas for improvement in the product(s) and implementation process and recommend changes - Manage all vendor relationships that are associated with delivery of Pharmacy Automation Central Fill equipment - Other duties or special projects as assigned. Qualifications - Bachelor’s degree in Engineering, Automation, Robotics, or related field - Minimum of 3 years of experience in implementing automation systems, preferably in the healthcare or pharmacy industry - Knowledge of network protocols, SQL database and technology is required - Strong technical knowledge of robotic automation and conveyance systems - Demonstrated experience in working with Field Services organizations - Ability to read and interpret technical drawings and specifications - Ability to travel and complete an extended onboarding and training program for a minimum of 12 weeks in the Netherlands - Significant travel is required (up to 80%) Benefits - Competitive salary, commensurate with experience - Medical, dental, and vision insurance - Paid parental leave, paid time off, and paid holidays - 401(k) with company match - Company-paid life, AD&D, and long-term disability insurance - Voluntary insurance plans, including short-term disability and supplemental coverage - Supportive team culture within an innovative, growth-oriented company