This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Engagement Manager, you will work closely with Customer Success Managers and play a pivotal role in ensuring customer satisfaction and driving long-term success. You will partner closely with public safety agencies to understand their workflows and train them on the Prepared platform, ensuring each role within the agency is getting the most possible value out of Prepared by Axon. Your deep understanding of public safety operations, particularly in the 911 space, and commitment to providing world-class service will help us build lasting partnerships and deliver tangible outcomes. This role requires up to 75% travel. What You’ll Do - Product Expertise: Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs. - Training: Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most. - Engagement Tracking & Intervention: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices. - Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with CSMs, product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development. - Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience. Qualifications - 3+ years in customer success, training, or a related field responsible for product adoption, preferably in the SaaS or public safety industries. - Brings firsthand experience in emergency communications, including prior roles as a call taker, dispatcher, operations manager, or equivalent, and a deep understanding of 911, CAD, NG911, and public safety technology ecosystems. - Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights. - Strong analytical skills and the ability to creatively solve customer needs and drive product adoption. - Proven track record of fostering relationships across multiple levels of an organization. - Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company. - Ability to quickly learn and become proficient in new technologies and systems. - Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs. Nice to have: - Direct experience in the 911 space or at a company that supports 911 services (e.g., emergency call handling, dispatch technology, or related public safety communications systems). Work Location This role is fully remote within the United States. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, dental, and vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base pay for this role ranges between $102,450.00 - $185,000.00 annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Beyond has joined Qodea, Europe's largest dedicated Google Cloud partner to help businesses thrive in the next great wave of AI-driven change. Beyond is building a world-class sales organization to support our mission of becoming Google Cloud's number one partner in North America. We're not looking for order-takers,  we're looking for hunters and builders who are energized by complex enterprise deals, who can open doors at the C-suite and keep them open, and who understand that the best salespeople are the ones who make their customers genuinely successful.  Reporting to the VP of Sales, NA, you'll be selling at the intersection of Google Cloud's technology and Beyond's specialist expertise, which means you'll have real differentiation to work with and a strong partner ecosystem behind you. If you're a driven, consultative seller who wants to build a significant book of business at a company with momentum and ambition, this role is for you.

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team! Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations. You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization. Who will love this job - A proud advocate – you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective - A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements - An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite - A trusted subject matter specialist – you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challenges - An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies What you’ll do - Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions - Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc) - Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering - Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization - Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives - Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy - Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives - Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals - Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes - Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one - Additional projects and responsibilities as business needs require You should have - Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role - Background managing complex, global Enterprise accounts - Formal or informal project management expertise - Experience collaborating with and orchestrating a large cross-functional account team - Background in SaaS, a plus - Background in HR or Talent Acquisition, a plus - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be currently authorized to work in the United States on a full-time basis. If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $99,900.00 - $110,000.00 base pay. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is Friday, March 6, 2026. Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

Our enterprise SaaS platform and app enables the world’s biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to support and manage our biggest entertainment and consumer brand relationships in North America. As part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team. With a track record of growing accounts and building long-term relationships, you will oversee some key iconic customers.  Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion. The Customer Success team will look to you as an expert of short-form content within entertainment and brands. Responsibilities: - Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America - Drive renewals and grow Greenfly’s business within customers, working across business units at our customers - Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest - Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint - Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion - Create unique playbooks for customers’ advocates with attention to detail - Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives - Own both customer-facing and internal execution and communication - Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs - Work proactively to eliminate any risk for churn - Deliver reports to showcase value, opportunities for improvement and growth, and overall trends - Build out best practices and processes for entertainment and brand customers