Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team! Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations. You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization. Who will love this job - A proud advocate – you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective - A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements - An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite - A trusted subject matter specialist – you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challenges - An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies What you’ll do - Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions - Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc) - Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering - Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization - Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives - Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy - Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives - Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals - Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes - Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one - Additional projects and responsibilities as business needs require You should have - Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role - Background managing complex, global Enterprise accounts - Formal or informal project management expertise - Experience collaborating with and orchestrating a large cross-functional account team - Background in SaaS, a plus - Background in HR or Talent Acquisition, a plus - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be currently authorized to work in the United States on a full-time basis. If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $99,900.00 - $110,000.00 base pay. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is Friday, March 6, 2026. Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

Our enterprise SaaS platform and app enables the world’s biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to support and manage our biggest entertainment and consumer brand relationships in North America. As part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team. With a track record of growing accounts and building long-term relationships, you will oversee some key iconic customers.  Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion. The Customer Success team will look to you as an expert of short-form content within entertainment and brands. Responsibilities: - Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America - Drive renewals and grow Greenfly’s business within customers, working across business units at our customers - Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest - Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint - Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion - Create unique playbooks for customers’ advocates with attention to detail - Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives - Own both customer-facing and internal execution and communication - Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs - Work proactively to eliminate any risk for churn - Deliver reports to showcase value, opportunities for improvement and growth, and overall trends - Build out best practices and processes for entertainment and brand customers

Our enterprise SaaS platform and app enables the world’s biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to support and manage our biggest entertainment and consumer brand relationships in North America. As part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team. With a track record of growing accounts and building long-term relationships, you will oversee some key iconic customers.  Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion. The Customer Success team will look to you as an expert of short-form content within entertainment and brands. Responsibilities: - Establish and build customer relationships at all levels of Greenfly’s entertainment and brand customers in North America - Drive renewals and grow Greenfly’s business within customers, working across business units at our customers - Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest - Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint - Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion - Create unique playbooks for customers’ advocates with attention to detail - Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives - Own both customer-facing and internal execution and communication - Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs - Work proactively to eliminate any risk for churn - Deliver reports to showcase value, opportunities for improvement and growth, and overall trends - Build out best practices and processes for entertainment and brand customers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Coordinator is a vital member of our care delivery team, serving as a central hub for coordination, support, and resource navigation for families affected by dementia. This role combines technical proficiency, clinical knowledge, and exceptional interpersonal skills to ensure seamless care delivery and optimal family engagement. - Provide hands-on tablet training and ongoing technical support for new family caregivers - Track, document and support the optimization of caregiver engagement with technology platforms - Provide comprehensive logistical support to our coaching team - Document all interactions and maintain accurate records in our care management system - Assist in developing, maintaining, and updating comprehensive, person-centered care plans for each family - Monitor care plan adherence and identify opportunities for improvement - Serve as liaison with primary care providers and client care management teams - Coordinate referrals to specialists, community services, and support programs - Track referral outcomes and ensure follow-through on provider recommendations - Liaise with Ceresti partners for critical care coordination activities - Track service delivery metrics and outcomes - Develop and maintain comprehensive database of community resources for caregivers - Create resource guides tailored to individual family needs - Provide feedback on program improvements based on family experiences - Participate in development of new resources and tools - Contribute to best practice development and documentation Qualifications - 2+ years of experience in healthcare coordination, case management, or patient navigation - Experience working with older adults and/or dementia populations preferred Requirements - Comfortable with tablets, smartphones, and digital platforms; ability to teach technology to diverse populations - Exceptional verbal and written communication skills; ability to communicate complex information clearly - Strong organizational skills with ability to manage multiple priorities and deadlines - Deep compassion for families facing dementia; ability to provide emotional support while maintaining professional boundaries - Creative problem-solving skills and ability to navigate complex healthcare systems - Ability to work effectively with diverse populations and adapt communication styles - Strong teamwork skills and ability to work across interdisciplinary teams - Proficiency in care management software and electronic health records - Experience with Microsoft Office Suite and Google Workspace - Ability to learn new software platforms quickly - Basic understanding of HIPAA and healthcare privacy requirements Preferred Qualifications - Bachelor's degree in healthcare administration, social work, nursing, public health, or related field (or equivalent experience) - Certification in case management (CCM) or care coordination - Experience with value-based care models or ACO environments - Knowledge of CMS quality measures and reporting requirements - Personal or professional experience with dementia care - Experience with coaching or health education programs - Understanding of social determinants of health and their impact on care