Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. About the role As our CX Process Specialist - Payroll & Partners, you'll own and continuously improve the operational processes that power our Payroll and Partner services. You'll work across Customer Experience, Engineering, Operations, Product and external partners to design scalable workflows, improve service delivery, and ensure our customers receive a seamless experience.This is a highly cross-functional role that combines process design, operational excellence,incident management, and continuous improvement. What will you do? - Own end-to-end Payroll operational processes across CX - Design, document, and continuously improve Payroll service delivery processes - Build scalable workflows for Payroll support, partner collaboration, and service delivery - Define partner-related escalation paths, responsibilities, SLAs, and communication processes - Drive operational improvements and process standardization across partner-facing workflows - Own payroll- and partner-related operational workflows across Zendesk, Slack, Asana, reporting, and related systems - Coordinate Payroll and Partner incidents when they occur, partnering with CX Engineers, Team Leads, and external partners - Analyze data, identify trends, bottlenecks, operational risks, and improvement opportunities - Act as the primary CX Delivery team representative during US business hours and ensure continuity of critical CX operational functions **Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with ourteam members in-person, and we hope you will too!** Base salaries for this role range from $119,000 - $145,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Job Requirements Requirements are often considered a measure of how equipped you are to do the job, but they're not the only factor. If your experience doesn't match every requirement, we'd still love to hear from you. - 3+ years of experience in Customer Experience Operations, Support Operations, or a similar operational role within a complex B2B SaaS environment. - Proven experience designing, documenting, and improving support and customer experience processes across multiple teams. - Strong project management and stakeholder management skills, with the ability to drive cross-functional initiatives and influence without direct authority. - Experience working with customer support platforms and operational tools such as Zendesk, Jira, Asana, Salesforce, or similar systems, with Zendesk experience considered a significant advantage . - Strong analytical and problem-solving skills, with the ability to identify trends, improve workflows, and make data-driven decisions. - Excellent written and verbal communication skills, with the ability to communicate and enable effectively across technical, operational, and customer-facing teams. - Ability to thrive in a fast-paced, evolving environment while managing multiple priorities Benefits At HiBob, our people are at the heart of everything we do. We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity , including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match effective the month following your start date - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off - plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events , both in-person and virtual - Dog friendly office Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.

• Own the end-to-end processing of Mexico payrolls for a portfolio of GoGlobal clients, ensuring accuracy, compliance, and on-time delivery every pay period. • Process payroll inputs including starters, leavers, salary changes, variable pay, benefits, deductions, attendance or time records, and other payroll-related adjustments. • Calculate employee net pay based on time records, benefits, applicable taxes, statutory deductions, and other local payroll requirements. • Generate and distribute payslips accurately and promptly, ensuring payroll outputs are complete, clear, and audit-ready. • Prepare final calculations for leavers, including separation-related calculations and any required supporting payroll documentation. • Maintain payroll processing systems and records by gathering, calculating, validating, and inputting employee data accurately. • Complete payroll reports for record-keeping, internal review, and client reporting purposes. • Maintain strong working knowledge of Mexico payroll regulations, statutory filing requirements, social security obligations, local tax requirements, and payroll-related compliance processes. • Register and deregister employees for statutory social benefits with the relevant local authorities, ensuring employee lifecycle events are processed correctly. • Handle statutory processing, including monthly, quarterly, and annual tax filings where applicable. • Ensure compliance relating to electronic payroll stamping and CFDI requirements in Mexico. • Work with Mexico payroll systems and local platforms such as SUA, SIPARE, and IDSE, where applicable. • Maintain accurate and audit-ready payroll records, ensuring documentation meets local regulatory and internal governance requirements. • Keep up to date with regulatory changes and communicate relevant updates to internal stakeholders and clients as required. • Act as a payroll contact for designated Mexico payroll clients, responding to queries regarding wages, deductions, attendance, time records, and payroll outputs. • Provide clear explanations and payroll breakdowns to clients and internal stakeholders where required. • Liaise with client HR and finance teams to collect, validate, and correct payroll inputs before processing deadlines. • Escalate complex payroll queries, compliance risks, payroll errors, or service risks in a structured and timely manner. • Support new client onboarding and go-live activity by applying Mexico payroll knowledge and validating payroll setup requirements. • Conduct pre- and post-payroll checks to identify and resolve discrepancies before payroll outputs are finalised. • Ensure employee data is updated correctly in payroll and employee databases. • Maintain confidentiality of employee pay records and payroll data at all times. • Maintain and update Mexico payroll SOPs, run guides, and internal knowledge databases with process and regulatory changes. • Identify manual inefficiencies, recurring issues, or control gaps and contribute recommendations for process improvement, standardisation, automation, or stronger backup coverage.

Role Description The Mexico Payroll Expert is responsible for the accurate, compliant, and timely delivery of Mexico payroll for GoGlobal clients. This role provides dedicated in-country payroll expertise, supporting active payroll operations, new client onboarding, statutory compliance, and the continued growth of GoGlobal’s in-house payroll capability in Mexico. This is a hands-on payroll processing role for someone with strong Mexico payroll knowledge, including: - Payroll calculations - Employee lifecycle processing - Statutory registrations and deregistrations - Local tax and social security requirements - Payroll reporting - Electronic payroll documentation The successful candidate will be comfortable working remotely, managing recurring payroll cycles, resolving payroll queries, and maintaining high-quality payroll records. This role is ideal for an experienced Mexico payroll professional who wants to apply deep technical expertise in a global, fast-paced services environment, contributing to a growing payroll operation that spans over 140 countries. Qualifications - 5+ years of hands-on payroll processing experience, with strong working knowledge of Mexico payroll requirements. - Deep understanding of statutory filing requirements in Mexico, including payroll-related tax, social security, and employee lifecycle obligations. - Experience with SUA, SIPARE, and IDSE in Mexico. - Strong knowledge of payroll regulations in Mexico and the ability to apply legislative requirements accurately in payroll processing. - Strong written and verbal communication skills in English, with the ability to explain payroll matters clearly to non-payroll stakeholders. - Proficiency in Microsoft Excel and payroll systems; experience with cloud-based payroll or HRIS platforms is advantageous. - Comfortable working with AI-assisted tools and open to continuous learning as the team and function evolve. Requirements - Own the end-to-end processing of Mexico payrolls for a portfolio of GoGlobal clients, ensuring accuracy, compliance, and on-time delivery every pay period. - Process payroll inputs including starters, leavers, salary changes, variable pay, benefits, deductions, attendance or time records, and other payroll-related adjustments. - Calculate employee net pay based on time records, benefits, applicable taxes, statutory deductions, and other local payroll requirements. - Generate and distribute payslips accurately and promptly, ensuring payroll outputs are complete, clear, and audit-ready. - Prepare final calculations for leavers, including separation-related calculations and any required supporting payroll documentation. - Maintain payroll processing systems and records by gathering, calculating, validating, and inputting employee data accurately. - Complete payroll reports for record-keeping, internal review, and client reporting purposes. - Maintain strong working knowledge of Mexico payroll regulations, statutory filing requirements, social security obligations, local tax requirements, and payroll-related compliance processes. - Register and deregister employees for statutory social benefits with the relevant local authorities, ensuring employee lifecycle events are processed correctly. - Handle statutory processing, including monthly, quarterly, and annual tax filings where applicable. - Ensure compliance relating to electronic payroll stamping and CFDI requirements in Mexico. - Work with Mexico payroll systems and local platforms such as SUA, SIPARE, and IDSE, where applicable. - Maintain accurate and audit-ready payroll records, ensuring documentation meets local regulatory and internal governance requirements. - Keep up to date with regulatory changes and communicate relevant updates to internal stakeholders and clients as required. - Act as a payroll contact for designated Mexico payroll clients, responding to queries regarding wages, deductions, attendance, time records, and payroll outputs. - Provide clear explanations and payroll breakdowns to clients and internal stakeholders where required. - Liaise with client HR and finance teams to collect, validate, and correct payroll inputs before processing deadlines. - Escalate complex payroll queries, compliance risks, payroll errors, or service risks in a structured and timely manner. - Support new client onboarding and go-live activity by applying Mexico payroll knowledge and validating payroll setup requirements. - Conduct pre- and post-payroll checks to identify and resolve discrepancies before payroll outputs are finalized. - Ensure employee data is updated correctly in payroll and employee databases. - Maintain confidentiality of employee pay records and payroll data at all times. - Maintain and update Mexico payroll SOPs, run guides, and internal knowledge databases with process and regulatory changes. - Identify manual inefficiencies, recurring issues, or control gaps and contribute recommendations for process improvement, standardization, automation, or stronger backup coverage. - Support cross-training and documentation to reduce key-person dependency and strengthen operational resilience. Benefits - Autonomy to make decisions that create real impact. - Focus on quality of outcomes rather than tracking time. - Opportunities for outstanding employees to make partner and share in the profits. - Flexible work arrangements, including fully remote work options. - Collaborative and supportive team environment.

• Communication between client and Payroll Providers regarding their payrolls • Check monthly payroll reports from Payroll Providers • Ensure all timelines are met • Regularly report back to the EMEA Payroll Supervisor • Recommend departmental specific procedures and implement those that are approved • Delivery of QA compliance and process