Lead a team that keeps critical payment investigations moving every day. In this role, you’ll supervise shift delivery, manage complex inquiries, and drive measurable improvements in quality and productivity. You’ll coach and develop a team while partnering with other operations sites to deliver business targets. If you enjoy leading through change and building a strong team culture, this is a great opportunity to grow your impact. As a Payment Lifecycle Associate I in the Payments Investigations Function, you will lead day-to-day operations by supervising shift execution, managing business deliverables, and developing a team of 12 to 18 people. You will monitor performance, plan capacity, and review complex and aging inquiries while escalating risk items and client issues as needed. You will partner closely with other operations sites and internal stakeholders to meet service targets through strong leadership, controls, and continuous improvement. Job responsibilities - Supervise shift execution and provide leadership to ensure deliverables are completed accurately and on time. - Monitor and report shift and site performance using agreed productivity and quality measures. - Review staffing and volume trends and maintain an effective capacity plan. - Promote information sharing to support continuity across the site and the broader business. - Drive a continuous focus on measurable productivity and quality. - Review processes and performance regularly and implement actions to improve team capability and results. - Maintain procedures by ensuring new and updated processes are documented and followed. - Identify knowledge gaps and ensure clear ownership of deliverables across the team. - Set expectations and coach through accountability, motivation, and consistent performance feedback. - Build a responsive team culture that adapts to dynamic operational change and empowers decision-making. - Review complex and aging inquiries and escalate risk items and client issues appropriately. Required qualifications, capabilities, and skills - Hold a master’s degree and have 3 years of post-qualification experience in a similar operations environment or hold a graduate degree and have 6 years of experience in financial operations processing or investigations with team leadership experience. - Demonstrate working knowledge of international payment processing operations and investigations or compensations processes. - Demonstrate working knowledge of SWIFT and international payment conventions and practices. - Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally. - Demonstrate excellent written and oral communication skills in English. - Demonstrate leadership and people management skills, including coaching and team development. - Demonstrate ability to build strong working relationships within the site and across the business. - Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation. - Demonstrate project management and analytical skills. - Demonstrate proficiency in Microsoft Access, Excel, PowerPoint, and Word. - Demonstrate experience partnering with risk, audit, and compliance teams to meet organizational plans. Preferred qualifications, capabilities and skills - Demonstrate experience supporting investigations or compensations for multi-currency payments involving clients and third-party banks. - Demonstrate experience handling varied levels of client and stakeholder contacts and resolving complex issues. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

2027 HUMAN RESOURCE ANALYST DEVELOPMENT PROGRAM - SUMMER ANALYST - HONG KONG The Human Resources function is vital to our business success, working closely with leaders, managers, and employees across the company. Our Human Resources Analyst Development Program (HRADP) is the premier entry-level program designed to accelerate your career as a future leader in Human Resources. Joining us means becoming part of a collaborative, supportive, and high-performing team. Throughout the internship, you will work on live problems alongside HR product owners, analytics teams, and business leaders. You will own a defined project, ship a tangible deliverable, and present your work to senior stakeholders at the end of the summer. Beyond hands-on experience, you will benefit from structured training, mentorship, and opportunities to connect with senior leaders and peers across the organization. Additionally, you'll be immersed in cutting-edge HR capabilities, such as data literacy, design thinking, and other commercial skills. Strong performers may receive an offer for the 2028 Full-Time Human Resources Analyst Development Program—this internship is a primary pipeline for the 2-year rotational program, gaining exposure to three different teams across the function. Job Summary - Own one end-to-end project tied to a business priority—for example, analyzing attrition drivers in a specific line of business, redesigning a step in the onboarding journey, or evaluating an HR technology workflow against the current state. - Use AI tools—including LLM Suite and Copilot—to accelerate research, drafting, and analysis while validating outputs, surfacing risks and limitations, and applying judgment rather than passing AI output through unreviewed. - Collaborate across Human Resources and with business stakeholders to help design and deliver forward-looking people strategies - Develop capabilities in critical thinking, problem solving, and applying a digital-first mindset to real business challenges - Present your project deliverable and recommendations to senior stakeholders at the conclusion of the program - Participate in structured training sessions and mentorship programming to accelerate your professional development - Ask sharp questions, drive to clarity, and take initiative in a fast-paced environment even when starting without a complete brief Required qualifications, capabilities and skills - Pursuing a degree qualification with a well-rounded academic background and expected graduation of December 2027 through June 2028. - Demonstrated proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - An interest in Human Resources, evidenced through coursework, internships, and/or extracurricular activities. - Excellent communication and interpersonal skills. - Exceptional critical thinking and problem-solving abilities. - Understanding of key HR trends and issues. - Interest in working with data, conducting data analysis, and driving projects independently. - Ability to thrive in a fast-paced, collaborative work environment. - Data literacy, with an interest in using data and analytics to generate insights and inform decision-making - Comfortable with Excel and able to learn new tools quickly - Active user of AI tools (for example, ChatGPT, Claude, Copilot, or similar) in your studies or projects, and able to explain where they help, where they fail, and how you verify output quality - Holding the right to work and necessary work authorizations is advantageous. Note that relocation assistance for flight and accommodation is not provided, and work visa sponsorship is not available. Preferred qualifications, capabilities, and skills - Prior internship or work experience in Human Resources, people analytics, or organizational development - Familiarity with HR technology platforms or workforce data tools - Experience presenting findings or recommendations to senior audiences Join Us At JPMorganChase, we're creating positive change for the communities we serve. We do this by championing your innovative ideas through a supportive culture that helps you every step of the way as you build your career. If you're passionate, curious and ready to make an impact, we're looking for you. Application Deadline: October 31, 2026 Applications will be reviewed on a rolling basis. We strongly encourage you to submit your application as early as possible, as programs will close once positions are filled. What's Next? Help us learn about you by submitting a complete and thoughtful application, including your resume. Your application and resume are our initial way to get to know you, so it's important to complete all relevant application questions to provide us with as much information as possible. After confirming your application, we will review it to determine if you meet the required qualifications. If you advance to the next step, you'll receive an email invitation to complete a video interview powered by HireVue. This is your opportunity to bring your resume to life and showcase your experience to our recruiting team and hiring managers. The HireVue interview is required, and your application will not be considered for further review until you complete this step. We strongly encourage you to apply and complete these elements promptly, as programs will close once positions are filled. About Us We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ©2026 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer, including Disability/Veteran About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Delivering high-quality HR consultancy and interim support to international clients across multiple European countries. • Managing client requests from initial intake through successful delivery, ensuring excellent client experience throughout. • Advising clients on a broad range of international HR topics and translating complex HR challenges into practical solutions. • Building trusted client relationships by acting as their strategic HR partner and first point of contact. • Working closely with Parakar's country specialists to gather local expertise and translate it into clear, business-focused advice. • Managing multiple projects and stakeholders simultaneously while maintaining high quality and strong communication. • Using HR insights and data to support clients in making informed people decisions. • Identifying opportunities to improve our services, client experience and internal ways of working. • Taking ownership of complex client challenges and driving them through to successful resolution. • Continuously developing your HR expertise and staying curious about new developments in international HR.

• Provides senior level leadership and guidance to the organization’s HR operations. • Fosters a high-engagement environment where employee satisfaction and holistic well-being are prioritized. • Responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices. • Identifies and implements long-range strategic talent management goals. • Maintains a data driven employee retention framework that extends the average employee lifecycle. • Recruits, interviews, hires, trains and supervises HR staff. • Oversees the daily workflow of the department including payroll, benefits, wellness, HRIS, hiring, onboarding, employee HR training, and employee relations. • Manages daily HR workflows, tasks, resource allocation, reporting, communications, and ensures projects meet deadlines.