JPMorganChase

If you are customer focused, enjoy building relationships and providing financial advice to your clients, a role as a Business Relationship Manager is for you. As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management. Job Responsibilities - Acquire, manage, and retain a portfolio of 100 - 130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000 - Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses - Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio - Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed - Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships - Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs - Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements Required qualifications, capabilities, and skills - Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience - General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market - Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners - Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently - Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients’ behalf and follow through with commitment - Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint Preferred qualifications, capabilities, and skills - Bachelor’s degree in Finance or related field or equivalent work experience - Strong current business network About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the CONSUMER & COMMUNITY BANKING Trust and Security Technology Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities - Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems - Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems - Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness. - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation. - Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development - Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems - Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Required qualifications, capabilities, and skills - A. Formal training or certification on software engineering concepts and 3+ years applied experience - Hands-on practical experience in system design, application development, testing, and operational stability - Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages - Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security. - Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. - Overall knowledge of the Software Development Life Cycle - Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Preferred qualifications, capabilities, and skills - Familiarity with modern front-end technologies - Exposure to cloud technologies About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We have an exciting opportunity to join our Global Private Bank (GPB) Planning & Analysis (P&A) MIS Control team, where you’ll help deliver high-quality management information and strengthen reporting controls that support key business decisions. As a Financial Analysis on our Global Private Bank (GPB) Planning and Analysis (P&A) MIS Control team, you will collectively seek to simplify MIS processes and create efficiencies by directing improvement in data tools and implementing best practices. To do this you will be working with the various MIS reporting tools and procedures used in the reporting of revenue, assets and flows, partnering closely with the MIS team, regional and product finance teams. Our time is split on projects impacting our MIS system/platform, the monthly close, organization hierarchies, metrics reporting, and ensuring oversight and integrity across all aspects of MIS reporting. Job Responsibilities - Collaborate with Product CFO’s, Product Control, Regional finance teams, and the MIS team to oversee the month-end and weekly close of the reporting systems for revenue, assets, and flows. - Coordinate changes to the GPB organization and custom hierarchies by conducting monthly reviews with technology, ensuring the request comply with the appropriate MIS requirements, submitting the request for approval, and communicating the changes with various stakeholders. - Assist the Flows, Revenue and Metric Leads with MIS and metric reporting changes by gathering business requirements and coordinating with various arms of Finance and MIS to design, test, and implement. - Be a point of reference for numerous groups concerning revenue, flows and balance reporting matters. This includes addressing issues/questions around reporting capabilities, new projects and MIS procedures. - Coordinate user acceptance testing for projects impacting MIS and Planning Reporting & Analysis. This will entail preparing test scripts, tracking and escalating issues, and preparing stakeholder communications. Required qualifications, capabilities, and skills: - 2+ years financial analysis experience in the financial services industry - Project management experience - Desire to learn the technical aspects of revenue, flows and balance reporting - Strong financial and analytical skills, as well as creative problem solving skills - Ability to identify, trouble shoot and investigate reporting anomalies - Exhibits the ability to consistently execute responsibilities independently - Identify priority items and manage multiple deliverables effectively. - Advanced Microsoft Excel skills. The minimum proven skill set should include: vlookups, pivot tables, conditional formatting, and if-statements. - Strong Microsoft Access skills - Bachelors degree in Finance or related discipline Preferred qualifications, capabilities, and skills: - Experience with Thoughtspot and essbase is a plus. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​ Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the CCB, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities - Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems - Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems - Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness. - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation. - Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development - Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems - Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 3+ years applied experience - Hands-on practical experience in system design, application development, testing, and operational stability - Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages - Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security. - Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. - Overall knowledge of the Software Development Life Cycle - Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect within the Corporate Oversight and Governance Technology (COGT) , you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals.You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Job responsibilities • Engages technical teams and business stakeholders to align on current and future needs and propose technical approaches • Defines the technical target state for the product and drives execution of the strategy • Participates in architecture governance bodies and drives architecture alignment and reviews • Evaluates emerging and leading-edge technologies and influences adoption decisions across peers and stakeholders • Designs, develops, and troubleshoots creative software solutions to solve complex technical problems • Develops secure, high-quality production code and performs code reviews and debugging for code written by others • Identifies and implements automation to eliminate recurring issues, reduce remediation effort, and improve operational stability • Leads evaluation sessions with external vendors/startups and internal teams to assess architectural designs, technical credentials, and fit within existing systems • Drives decisions that shape product design, application functionality, and technical operations/processes • Defines agentic AI architecture Guidelines and partners with Data Science/MLOps to establish model governance guardrails (versioning, drift detection, responsible AI compliance) while fostering an inclusive team culture Required qualifications, capabilities, and skills • 5+ years of experience as an Application and/or Solution Architect • Hands-on experience delivering end-to-end system design, application development, testing, and production operations/operational stability • Advanced proficiency in one or more programming languages, with strong hands-on engineering capability • Strong understanding of software architecture, applications, and technical processes across one or more architecture/engineering disciplines • Proficient across the full Software Development Life Cycle (SDLC), including quality and release practices • Proficiency with automation, continuous delivery, and agile practices including CI/CD • Strong focus and working knowledge of application resiliency and security principles • Demonstrated expertise in at least one technical domain (e.g., cloud-native, AI/ML, mobile, etc.), including practical cloud-native experience • Ability to independently solve complex design and functionality problems with minimal oversight • In-depth knowledge of the financial services industry and associated IT systems, with a commitment to fostering a diverse, inclusive, and respectful team culture About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorganChase within the Consumer and Community Banking, Trust and Security team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities - Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems - Develops secure high-quality production code, and reviews and debugs code written by others - Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems - Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture - Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies - Adds to team culture of diversity, opportunity, inclusion, and respect - Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 5 years of applied experience - Hands-on practical experience delivering system design, application development, testing, and operational stability - Advanced in one or more programming language(s) - Proficiency in automation and continuous delivery methods - Proficient in all aspects of the Software Development Life Cycle - Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security - Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) - In-depth knowledge of the financial services industry and their IT systems - Practical cloud native experience - Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security - Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices Preferred qualifications, capabilities, and skills - AI tool adoption (Claude, Copilot, etc.) About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As a Client Ops Associate II within Billing Operations, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements. The areas of focus will be across all Commercial & Investment Banking (CIB) product lines supported by Billing Operations such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients. Job Responsibilities - Analyze client fee schedules and applying them in the billing platform accurately and timely - Coordinate with Revenue Management, Relationship Management and Client Service to ensure the invoice accurately reflects the fee structure agreed upon with the client. - Identify new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team - Bill the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production - Provide support to the Billing Services inquiry management team. Flexible, follow tight deadlines, organize and prioritize work - Clear the Advantage suspense file and management of Management Information System (MIS) - Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution. - Perform thorough review of the set up cases assigned and complete these within a defined SLA. Review SOPs and updates through Change Management where necessary - Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience - Effectively partner with Risk Management to ensure adequate risk mitigation strategies are in place and followed - Assist your manager for any BAU-related metrics reporting Required qualifications, skills and capabilities - 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience - Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word - Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling - Ability to adapt to a Fast-paced environment – should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment - Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals - Strong leadership skills, initiative, self-starter, and results oriented demeanor - Strategic thinker with ability to address future state requirements, forward thinking mindset - Ability to communicate and interact comfortably with senior management across a global environment - Ability to create partnerships across functional lines of business and subject matter experts Shift: Variable, can start at 9am, 12nn or 3pm PHT About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Join a fast-paced team where you’ll grow your expertise in transaction accounting, data integrity, and controlled process improvement while partnering across functions to deliver change. As a Finance Operations Associate in Chase Travel, you will ensure the completeness, accuracy, and timeliness of transactional accounting data flowing from multiple booking sources into the accounting platform. You’ll use sound accounting judgment and strong data skills to investigate breaks, drive resolution, and strengthen controls. You’ll also lead testing and implementation activities for program changes while coordinating across partner teams. Job responsibilities - Own end-to-end integration of transactional data from multiple booking sources into accounting systems, validating completeness, accuracy, timeliness, and downstream impacts - Investigate, reconcile, and resolve processing breaks (e.g., mapping issues, missing attributes, balancing breaks), documenting root cause and preventive actions - Partner with stakeholders across account management, technology, operations, and finance to deliver new programs and changes, clarifying requirements, impacts, dependencies, and controls - Lead quality assurance and user acceptance testing for rollouts, including test strategy, test cases, evidence collection, defect tracking, and readiness for sign-off - Support month-end and year-end close activities, including journal entry support and balance sheet substantiation and reconciliation - Prepare recurring reporting (daily, weekly, and monthly) with clear definitions, strong data controls, and well-maintained documentation - Analyze key drivers and variances (volume, revenue and cost trends, and operational drivers), translating results into clear insights and recommended actions - Identify opportunities to strengthen controls, reduce manual work, and improve timeliness and accuracy, contributing to automation and process improvements - Prepare audit and external reporting deliverables and support inquiries with traceable support and on-time responses - Coordinate tasks across junior team members for defined deliverables, reviewing outputs for accuracy and completeness Required qualifications, capabilities, and skills - Bachelor’s degree in Accounting, Finance, or related discipline. - Minimum 3 years of relevant accounting and/or financial operations experience - Demonstrated experience reconciling high-volume transactional data and resolving issues through root-cause analysis - Advanced Excel skills and comfort working with large datasets - Experience partnering cross-functionally to deliver changes, implementations, or control and process improvements - Working knowledge of accounting controls, documentation standards, and audit readiness expectations - Strong written and verbal communication skills, with the ability to explain findings and operational impacts clearly - High attention to detail and a consistent focus on data quality and integrity - Sound judgment in resolving problems within established procedures, including appropriate escalation when needed Preferred qualifications, capabilities, and skills - Travel industry experience About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamFROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money. For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Be at the heart of a fast-paced operations team supporting critical trading activity. Bring your analytical mindset to help manage margin and collateral exposures and strengthen daily controls. You will collaborate with partners across operations to solve problems, improve processes, and deliver a strong client experience. This role offers opportunities to deepen product knowledge and build practical skills in reporting, automation, and change delivery. Join JPMorganChase to make a meaningful impact through accuracy, ownership, and continuous improvement. As a Trading Services Analyst in Securities Services Operations, you support daily trading operations by monitoring margin and collateral activity, resolving exceptions, and maintaining strong controls. You collaborate with internal teams to investigate breaks, coordinate timely resolution, and improve end-to-end processes. You produce clear reporting and operational insights that help the team deliver consistent outcomes. You document procedures and support change initiatives that increase efficiency and reduce operational risk. You communicate effectively with stakeholders to ensure priorities, actions, and timelines are understood and met. Job responsibilities - Monitor client margin and collateral exposures and identify exceptions requiring action. - Reconcile positions, cash, and margin movements to support accurate daily processing. - Investigate breaks and valuation differences using internal and third-party information sources. - Coordinate with internal partners to resolve issues, escalate when needed, and track items to closure. - Maintain risk and control checks, and follow documented procedures to support compliance. - Document and update workflows, operating procedures, and control steps to reflect current practices. - Prepare management reporting, including key performance indicators and operational metrics. - Respond to as-needed inquiries from internal partners and clients, ensuring timely and clear communication. - Identify process improvement and automation opportunities and support delivery of agreed enhancements. Required qualifications, capabilities and skills - One year of experience in financial services operations processing. - Demonstrated ability to perform accurate, time-sensitive processing in a controlled environment. - Proficiency in Microsoft Excel, including using formulas to analyze and reconcile data. - Strong analytical and numerical skills with the ability to identify trends, exceptions, and root causes. - Clear written and verbal communication skills and ability to build effective working relationships. - Demonstrated ownership, accountability, and ability to work under pressure while meeting deadlines. Preferred qualifications, capabilities and skills - Experience in trade support, settlements, securities lending, or middle office functions. - Experience producing recurring operational reporting and maintaining workflow documentation. - Experience using data or automation tools such as Tableau, Alteryx, or Python. - Demonstrated experience driving process improvements and reducing operational risk. - Ability to work independently while also collaborating effectively in a team environment. - Flexibility to adapt priorities in a fast-paced, changing operating environment. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities - May manage upwards of 100 calls daily, delivering comprehensive support for financial products - Utilizes customer service expertise to interpret needs and deliver continuous insights - Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience - Excels both independently and collaboratively, driving team success and achieving goals - Follows all regulatory and departmental practices and procedures diligently - Takes ownership of each customer interaction while treating them with respect and responding with empathy Required qualifications, capabilities, and skills - Communication, information gathering, and decision-making skills - Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately - Ability to manage complex customer interactions using empathy, composure, and sound judgment - Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments - Adaptability and efficiency in fast-paced, dynamic, and results-driven environments - Ability to solve problems and effectively present and explain solutions - Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals - Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting - Completed at least 2 years in college or, Completed the K-12 Curriculum or, - High school graduate with 1 year customer-interfacing work experience or, - Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience Preferred qualifications, capabilities, and skills - Developing ability to use data to understand issues and opportunities - Developing skills in using AI technology for automation and prompt writing Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.