Ancora Education

• The Online Lead Instructor is responsible for teaching an average of three courses per five-week module and assumes administrative responsibilities related to program effectiveness. • Direct involvement in outcomes, organization, administration, continuous review, planning, and development of the Construction & Trades Management program. • Provide product knowledge training and updates to staff and may be responsible for assigning, orienting, developing, evaluating, and recognizing instructors within the program. • Regular meetings with faculty and Program Director will be a key component of your leadership. • Monitor and support the student population, including advising on career paths, addressing complaints, and consulting with students regarding engagement and academic progress. • Analyzing student data to identify at-risk students and working collaboratively with faculty and staff to provide necessary support. • Actively engaged in data collection and analysis for program performance and will share responsibility with Career Services for identifying local advisory board members, setting agendas, hosting meetings, and documenting outcomes.

• Interface with prospective students in support of the student’s decision to attend school. • Communicate the philosophy and features of the school and serve as an advocate for prospective students. • Meet the school’s established quantitative minimum activity standards. • Develop and manage action plans in order to meet qualitative performance standards. • Assist prospective students through the admissions process in accordance with applicable regulations, policies, and procedures. • Use various communication methods (telephone, email, text) to identify student prospects and determine their educational needs. • Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle. • Partner with other departments to ensure a high level of service to every student.

• Support remote admissions efforts to effectively deliver quality customer service to prospective students. • Lead in the process of hiring, training, and managing admissions staff. • Initiate, design, and deliver departmental training and developmental activities that cover a variety of topics. • Follow all company, state, accreditor, and US DOE accreditation compliance regulations, processes, and policies. • Provide tactical guidance, assistance, and leadership to ensure new student satisfaction during the admissions process. • Ensure accuracy and timeliness of all paperwork and reports. • Randomly audit enrollment files to ensure accountability/accuracy of documents. • Collaboratively participate in employee performance evaluations and scheduled performance reviews. • Provide departmental updates through reports, discussions, and meetings with senior leadership. • Ensure that objectives, goals, plans, budgets, policies, practices and actions produce desired Admissions results, consistent with the overall mission and strategic plan for the department. • Develop and execute both short-term and long-term Admissions strategies in the department to ensure the Company’s growth and profitability objectives are met.

• Develop, organize, and administer Program Director and Instructor training programs. • Provide subject matter expertise on all aspects of running a successful, high-quality, compliant, and safe CDL program. • Visit, understand, and direct program directors and instructors on compliance and operational best practices for all aspects of CDL. • Develop and administer program director and instructor training programs; work with other corporate CDL staff to scale training efforts. • Assist with recruiting, interviewing, onboarding, and training of new CDL staff. • Reviews daily/weekly/monthly reports and tailors training and discussions with CDL teams on results. • Manage operational compliance for the CDL program. • Oversee and operationalize safety and compliance programs mandated by FMCSA, State and Local Regulatory and Law Enforcement Agencies. • Ensure compliance to drug and alcohol, road safety, administrative and all other relevant regulations and laws by identifying best practices, training teams, escalating and documenting issues. • Review and maintain accident policy and develop safety initiatives such as defensive driving courses. • Administer audit process and scorecard system and Report on compliance at each location. • Implement remediation plans as a result of testing in conjunction with leadership and CDL program director. • Manage fleet activities, including acquisition, maintenance, and disposal of vehicles. • Work with the CDL corporate team to understand all fleet-related metrics and implement plans to maximize truck efficiency. • Train CDL program directors and instructors on how best to maintain their trucks and ensure efficient truck operations; ensure program directors understand fleet efficiency drivers to ensure optimized fleet management Develop, recommend, and implement cost-saving measures through labor, equipment, fuel programs. • Regularly review, understand, and make recommendations to improve efficiency across all aspects of the CDL business. • Balance CDL schedule demands with businesses' cost drivers. • Leads and Develops Others. Recognized and respected as the subject matter expert on all operational and compliance aspects of CDL. • Demonstrates ability to take regulatory concepts and apply them in a compliant, practical way. • Holds others accountable to established performance levels to achieve individual and group goals. • Conducts regular check-ins with CDL program staff to review performance versus goal, discuss and resolve issues, and provide the overall support needed to ensure success. • Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure optimal performance. • Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. • Coaches and mentors staff to develop the careers of others and improve individual and team performance. • Resolves individual and group performance issues in a timely manner to motivate and foster teamwork. • Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization. • Recommends employees for lateral rotations and promotions to provide them with opportunities to develop new skills and take on more responsibility.

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department • Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement • Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct • Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement • Lead regular team meetings to review performance, pipeline activity, client needs, and expectations • Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs • Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention • Provide departmental updates through reports, discussions, and meetings with senior leadership • Deliver performance evaluations and ongoing feedback • Other duties as assigned

• Provide leadership and support to Ancora’s ground campuses, Campus Presidents, Campus DOAs, and their respective admissions teams. • Responsible for enhancing the performance of admissions teams by demonstrating their ability to train on the Ancora Admissions process. • Operate efficiently, maintain standardization, and achieve benchmarks to ensure quality and operational efficiency. • Ensure that outcomes comply with all company, state, accreditor, and US DOE accreditation regulations, processes, and policies. • Report directly to the VP of Operations. • May be required to travel up to 75% of their time in the South Eastern Region, which includes overnight stays and day travel without overnight stays.

• Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost • Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling • Complete verification on all applications selected by the Department of Education • Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file • Conduct financial aid estimates for students who are interested in enrollment • Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate • Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging • Ensure files are uploaded into the CampusVue operating system • Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding • Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate • Effectively use and track activities in CampusVue • Other duties as assigned

• Support finance and operations projects, including analysis of cash flows, revenue trends, expenses, and key operating metrics • Assist with student retention and population analysis to help identify trends, risks, and opportunities • Help prepare financial summaries, schedules, and reporting packages for management review • Support accounting-related projects, including data gathering, reconciliations, and variance analysis • Work with different teams across the business to collect information, organize data, and support decision-making • Assist with ad hoc projects related to forecasting, budgeting, process improvement, and operational performance • Help identify areas where reporting, processes, or data can be improved

• Build and manage employer and community partner relationships to identify workforce training needs across CDL, skilled trades, and customized programs. • Drive new business development through outbound outreach, discovery calls, and strategic partnerships aligned with Ancora Training’s growth goals. • Develop and present training proposals, pricing models, and service agreements, collaborating closely with operations, compliance, and leadership. • Manage the full sales lifecycle from initial contact through contract execution, ensuring a smooth handoff to internal delivery teams. • Track pipeline activity, forecasts, and performance metrics within CRM systems to support revenue targets and operational planning. • Meets with existing senior management, Executive Leadership Team, and Senior Leadership Team members to expand relationships and secure additional Ancora Business Unit partnerships and training opportunities. • Grows existing corporate accounts by creating expanded, strong, value-based partnerships and leveraging existing senior relationships within the employer base. • Manages and develops deep relationships with key stakeholders and agencies within existing Ancora Business Unit locations and communities. • Responsible for managing an existing partnership base. • Conducts high-level strategy meetings and quarterly review meetings wherein the partnership is evaluated, measured, and adjusted to drive results. • Introduces and details new product offerings and product enhancements to stakeholders. • Understands industry trends and how they may affect partner relationships.

• Promote and Maintain a Positive Learning Environment • Fulfill Administrative Responsibilities • Contribute to the Improvement of Curriculum and Instruction • Engage in Faculty Development • Manage the Classroom/Laboratory • Effectively Deliver Instruction • Conduct Laboratory/Clinic/Externship/Practicum Activities (As Applicable)