• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems. • Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed. • Deliver customer training on system operation, software, and accessories. • Provide remote and on-site technical support to customers and internal teams. • Maintain accurate documentation of all service activities and escalate issues as needed. • Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

• You will be servicing MR equipment in the Sarasota, FL area. • Customer Service Engineer Level based on prior experience. • You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Role Description This position is field-based remote. - Territory: Oahu, Hawaii - Travel up to 50% - Must have a Valid Driver’s License We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role. As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care. What You’ll Work On - Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards. - Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines. - Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. - Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. - Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. - Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability. - Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. - Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development. Qualifications - Bachelor’s degree or equivalent relevant experience. - 2-5 years of experience in Engineering or Laboratory Technology. - Ability to travel 50% within the assigned territory. Requirements - Strong troubleshooting and problem-solving skills with laboratory instrumentation. - Ability to work independently and thrive in team environments. - Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting). - Effective communication and interpersonal skills. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Role Description As a Senior Field Service Engineer, you will play a critical role in delivering reliable, high-quality service to our customers while adding to the technical strength and professionalism of the broader engineering team. This role combines hands-on technical execution with collaboration, cross-training, and disciplined documentation to ensure consistent service outcomes. - Customer Service & Technical Execution: Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region. - Customer Experience & Professionalism: Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through. - Equipment Inspection & Maintenance: Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments. - Field Collaboration & Technical Support: Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions. - Travel & Coverage Flexibility: Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime. - Parts Identification & Quoting Support: Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval. - Parts & Logistics Coordination: Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process. - Documentation & Reporting Discipline: Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight. - Regulatory Compliance & Safety: Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members. Qualifications - Experience in field service engineering, particularly in imaging equipment. - Strong technical troubleshooting skills. - Excellent communication and customer service skills. - Ability to work collaboratively in a team environment. - Knowledge of regulatory compliance and safety standards. Requirements - Ability to travel as needed to customer sites. - Proficiency in maintaining accurate service documentation. - Experience with parts identification and logistics coordination. Benefits - Competitive salary and performance-based incentives. - Comprehensive health benefits. - Opportunities for professional development and training. - Flexible work schedule.