Arch Solutions

Role Description As a Senior Field Service Engineer, you will play a critical role in delivering reliable, high-quality service to our customers while adding to the technical strength and professionalism of the broader engineering team. This role combines hands-on technical execution with collaboration, cross-training, and disciplined documentation to ensure consistent service outcomes. - Customer Service & Technical Execution: Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region. - Customer Experience & Professionalism: Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through. - Equipment Inspection & Maintenance: Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments. - Field Collaboration & Technical Support: Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions. - Travel & Coverage Flexibility: Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime. - Parts Identification & Quoting Support: Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval. - Parts & Logistics Coordination: Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process. - Documentation & Reporting Discipline: Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight. - Regulatory Compliance & Safety: Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members. Qualifications - Experience in field service engineering, particularly in imaging equipment. - Strong technical troubleshooting skills. - Excellent communication and customer service skills. - Ability to work collaboratively in a team environment. - Knowledge of regulatory compliance and safety standards. Requirements - Ability to travel as needed to customer sites. - Proficiency in maintaining accurate service documentation. - Experience with parts identification and logistics coordination. Benefits - Competitive salary and performance-based incentives. - Comprehensive health benefits. - Opportunities for professional development and training. - Flexible work schedule.