• Generate and validate Snowflake views and stored procedures based on tables prepared by Crunchtime Integration Engineers. • In collaboration with Integration Engineers, research and resolve Git conflicts when merging Coalesce code branches for production deployment. • Utilize Crunchtime proprietary Snowflake-based QA tools to regression test integration solutions prior to deployment, ensuring functionality and data integrity. • Maintain stored procedure versioning configuration within the Snowflake database, ensuring appropriate database objects are activated at the customer and restaurant location level for accurate business processing. • Troubleshoot variances exposed during the regression test process, working directly with Integration Engineers to identify and implement solutions to address these variances and facilitate production deployment.

• Desdobrar a estratégia comercial da GSP em planos operacionais para regionais e escolas. • Padronizar processos comerciais, garantindo coerência entre marcas. • Estruturar e acompanhar rituais comerciais (pipeline, forecast, follow-ups e SLAs). • Orquestrar a jornada de matrícula e rematrícula, integrando marketing, SDR e escolas. • Apoiar Regionais e Diretores com análises de performance e recomendações acionáveis. • Elevar a produtividade por meio de ferramentas, automação e melhoria de processos. • Garantir decisões orientadas por dados e integridade das informações. • Assegurar eficiência do funil comercial, garantindo conversão em todas as etapas. • Identificar gargalos e implementar planos de ação corretivos. • Definir, revisar e auditar processos de vendas e atendimento às famílias. • Liderar equipes comerciais. • Definir metas e garantir desenvolvimento contínuo das equipes. • Construir e acompanhar forecast semanal e mensal. • Antecipar riscos e analisar tendências de demanda por região, segmento e marca. • Implantar rituais de governança comercial e garantir uso disciplinado do CRM.

• Lead the Company’s SEC reporting process • This includes the preparation, distribution and filing of the 10-Q quarterly and 10-K annual SEC filing requirements • The role will also support the Company’s periodic filing requirements as needed • Coordination of the Company’s quarterly earnings release and associated SEC filing • Monitor and ensure timely identification of, and compliance with, accounting guidance utilizing all available tools • Provide GAAP interpretations and documentation of issues in a clear and comprehensive manner, including preparing accounting memos supporting the Company’s position • Monitor the peer group SEC filings to identify industry trends which should be considered in the Company’s disclosures • Management and execution of internal controls and governance procedures supporting the Company’s Sarbanes-Oxley requirements related to financial reporting • Coordinate the quarterly review and annual audit procedures performed by the external auditors • Support the process to routinely communicate with the Audit Committee or Board of Directors on significant accounting, disclosure or internal control items impacting the Company and its disclosures • Management and implementation of new accounting pronouncements including ASC 606 on revenue recognition • Manage monthly accounting for stock-based compensation and other equity transactions • Internal and external financial reporting requirements, as needed • Assist in the monthly close process as needed • Ad hoc reporting and special projects as assigned

• Ensure customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. • Manage and develop Customer Service Engineers, prioritize business objectives, and build strong relationships with key accounts through proactive support and strategic communication. • Work to maximize customer loyalty and satisfaction • Communicate the value proposition of Siemens service to customers • Obtain service financial goals through revenue attainment and effective cost containment. • Ensure compliance with FDA Good Manufacturing Practices • Meet annual RSM goals and metrics as established • Hire, develop, train and coach Customer Service Engineers (CSE’s) • Prioritize customer and business objectives to provide clear direction to CSE’s • Ensure customer satisfaction through timely follow up on all issues • Develop long term value-based relationships with key accounts • Provide additional escalation support to resolve key account issues • Develop proactive account plans to prevent or predict issues • Provide continues communication across organization for key accounts