• Lead the Company’s SEC reporting process • This includes the preparation, distribution and filing of the 10-Q quarterly and 10-K annual SEC filing requirements • The role will also support the Company’s periodic filing requirements as needed • Coordination of the Company’s quarterly earnings release and associated SEC filing • Monitor and ensure timely identification of, and compliance with, accounting guidance utilizing all available tools • Provide GAAP interpretations and documentation of issues in a clear and comprehensive manner, including preparing accounting memos supporting the Company’s position • Monitor the peer group SEC filings to identify industry trends which should be considered in the Company’s disclosures • Management and execution of internal controls and governance procedures supporting the Company’s Sarbanes-Oxley requirements related to financial reporting • Coordinate the quarterly review and annual audit procedures performed by the external auditors • Support the process to routinely communicate with the Audit Committee or Board of Directors on significant accounting, disclosure or internal control items impacting the Company and its disclosures • Management and implementation of new accounting pronouncements including ASC 606 on revenue recognition • Manage monthly accounting for stock-based compensation and other equity transactions • Internal and external financial reporting requirements, as needed • Assist in the monthly close process as needed • Ad hoc reporting and special projects as assigned

• Ensure customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. • Manage and develop Customer Service Engineers, prioritize business objectives, and build strong relationships with key accounts through proactive support and strategic communication. • Work to maximize customer loyalty and satisfaction • Communicate the value proposition of Siemens service to customers • Obtain service financial goals through revenue attainment and effective cost containment. • Ensure compliance with FDA Good Manufacturing Practices • Meet annual RSM goals and metrics as established • Hire, develop, train and coach Customer Service Engineers (CSE’s) • Prioritize customer and business objectives to provide clear direction to CSE’s • Ensure customer satisfaction through timely follow up on all issues • Develop long term value-based relationships with key accounts • Provide additional escalation support to resolve key account issues • Develop proactive account plans to prevent or predict issues • Provide continues communication across organization for key accounts

• Analyze, monitor, and influence legislation, regulations, and emerging issues affecting the industry • Build and maintain relationships with key policymakers on Capitol Hill, government officials, agencies, and industry associations • Establish and sustain collaborative relationships with leading patient advocacy and professional associations • Conduct direct one-on-one meetings to advocate for the company’s objectives • Evaluate the executive, regulatory, and legislative environment to identify risks and opportunities • Provide senior leadership with thorough briefings including recommended actions based on the latest developments • Cultivate and maintain relationships with Administration officials • Enhance internal understanding of the federal policymaking process

• Build a shared understanding of resource requirements and project timelines for key enterprise programs • Lead the development of resource planning strategies, tools, and processes to align resource allocation with project demands and organizational goals • Implement the new resource management processes and tools and continuously improve them in response to business needs • Identify, escalate and facilitate the resolution of conflicts, bottlenecks or imbalances in resource allocation • Facilitate the development of and maintain accurate resource records and documentation • Monitor resource utilization trends and provide timely feedback to leadership • Champion documentation, standardization, and proliferation of resource management process and best practices • Conduct resource capacity planning to assess and manage resource demands based on project priorities and objectives