Title: Program Operations Manager Location: Cleveland United States Job Description: Job ID 14637 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $20.68 per hour, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE The Program Operations Manager is responsible for creating the operational infrastructure necessary to support the growth and long-term sustainability of the Leadership Institute, Center for Family Business, and Entrepreneurship Through Acquisition. The position enables Center leadership to focus on external engagement, partnership development, fundraising, and strategic growth by ensuring programs, systems, communications, and operational processes are executed effectively and consistently. The role requires independent judgment, strong prioritization skills, adaptability, and a high degree of ownership. The successful candidate will be a proactive operator who creates clarity, establishes order, and drives execution across multiple priorities simultaneously. This individual must be comfortable working in an evolving environment, identifying opportunities for improvement, and translating ideas into action without waiting for detailed direction. ESSENTIAL FUNCTIONS - Lead program operations and delivery. Manage the planning, coordination, execution, and evaluation of programs, events, workshops, forums, speaker series, advisory board meetings, and stakeholder engagements across multiple centers of excellence. Develop and maintain project plans, timelines, communications, registration processes, participant materials, and logistical arrangements. Coordinate facilities, technology, vendors, travel, catering, and event operations while ensuring a consistently high-quality participant experience. Monitor program outcomes and recommend improvements to increase effectiveness and efficiency. (35%) - Create capacity for center leadership. Create operational capacity for executive directors and center leaders by managing administrative processes, stakeholder communications, scheduling, reporting, participant records, follow-up activities, and other operational functions necessary for effective center management. Serve as a primary operational point of contact for participants, sponsors, alumni, faculty, and community partners while exercising sound judgment and professionalism in all interactions. Identify opportunities to streamline workflows, improve service delivery, and increase organizational effectiveness. (25%) - Build systems and improve processes. Develop, implement, and maintain standardized operating procedures, templates, workflows, reporting tools, databases, and knowledge management resources that improve consistency and effectiveness across centers. Evaluate and utilize technology solutions, including AI-enabled tools, to improve productivity, communication, operational performance, and stakeholder experience. Continuously seek opportunities to reduce complexity and create scalable operating practices. (15%) - Coordinate communications and stakeholder engagement. Coordinate center communications and marketing activities in collaboration with Weatherhead marketing resources. Maintain websites, participant communications, stakeholder databases, marketing materials, and social media content as appropriate. Ensure information is accurate, current, and aligned with center objectives. Support initiatives that strengthen participant engagement, community relationships, and visibility of center programs and activities. (15%) - Manage financial and administrative operations. Manage operational financial processes including purchasing, invoicing, budget tracking, expense reconciliation, reporting, and financial record maintenance. Monitor expenditures, maintain accurate records, and identify opportunities to improve resource utilization while ensuring compliance with university policies and procedures. (10%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (<1%) CONTACTS Department (WSOM): Daily interaction with Executive Directors and Center leadership, faculty, staff, students, Executive Education, Recruitment and Enrollment, Marketing and Communications, Finance, Information Technology, Facilities, and Dean's Office personnel. Regular collaboration with colleagues across Weatherhead to coordinate programs, communications, stakeholder engagement activities, and operational initiatives. University: Frequent interaction with university administrative offices including Facilities, Purchasing, Accounts Payable, Marketing and Communications, Information Technology Services, Human Resources, and other departments necessary to support center operations and program delivery. External: Frequent interaction with sponsors, donors, family business leaders, entrepreneurs, executives, advisory board members, speakers, alumni, community partners, vendors, and program participants. The position serves as a representative of the Centers and Weatherhead School of Management and is expected to establish and maintain professional relationships that contribute to positive stakeholder experiences and long-term engagement. SUPERVISORY RESPONSIBILITIES May provide direction to student employees, graduate assistants, interns, temporary staff, and project-based resources supporting center programs and operations. May assist with onboarding, training, work assignment coordination, and performance feedback as appropriate. QUALIFICATIONS Education and Experience: High school education and 5 years of work experience OR Bachelor's degree and 1 year of work experience in program management, event management, operations, hospitality management, customer service, nonprofit administration, higher education administration, project coordination, or a related field. REQUIRED SKILLS - Demonstrated ability to take ownership of projects and drive work to completion with limited direction. - Strong organizational, prioritization, and project management skills with the ability to manage multiple competing priorities simultaneously. - Excellent interpersonal skills and professional presence with the ability to build productive relationships with executives, faculty, sponsors, donors, community leaders, participants, and students. - Demonstrated ability to exercise sound judgment, discretion, and professionalism while handling confidential or sensitive information. - Strong written and verbal communication skills with the ability to communicate effectively across diverse audiences and stakeholder groups. - Proven ability to work independently while also contributing effectively as a collaborative member of a team. - Demonstrated adaptability and comfort working in environments characterized by ambiguity, change, and evolving priorities. - Ability to identify opportunities for process improvement and implement practical solutions that improve efficiency, effectiveness, and stakeholder experience. - Experience managing multiple priorities simultaneously, coordinating complex activities, and exercising independent judgment strongly preferred. - Experience working directly with external stakeholders, sponsors, customers, executives, or community partners preferred. - Experience identifying process improvements, implementing new systems, or improving operational effectiveness preferred. - Strong proficiency in Microsoft Office Suite and collaboration technologies, including advanced experience with Excel, reporting tools, and presentation development. - Ability and willingness to learn, adopt, and effectively utilize emerging technologies, including Artificial Intelligence tools, to improve operational effectiveness and productivity. - Demonstrated commitment to delivering exceptional customer service and stakeholder experiences. - Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. - Ability to meet consistent attendance requirements. - Ability to interact with colleagues, supervisors, students, and customers face to face. - Willingness to learn and work with artificial intelligence (AI) tools and technologies. WORKING CONDITIONS Professional office environment with regular interaction with internal and external stakeholders. Fast-paced and highly collaborative work environment requiring flexibility, adaptability, and the ability to manage multiple priorities simultaneously. Position requires occasional evening and weekend work in support of programs, events, and stakeholder activities. Local travel may be required. Must have reliable form of transportation to attend events and/or appointments. Ability to move program materials and supplies weighing up to 20 pounds. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information. Reasonable Accommodations Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.

Role Description Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced Deputy Program Manager (Deputy PM) to support a critical Government Identity, Credential, and Access Management (ICAM) initiative. The Deputy PM will assist in leading a large-scale effort to enable approximately 600 NIPRNet applications onto the centralized ICAM technical stack—leveraging Okta for Identity Provider (IdP) services and SailPoint IdentityIQ (IIQ) for Identity Governance and Administration (IGA)—in direct support of the customer’s Zero Trust Execution Roadmap. The ideal candidate is a seasoned program management professional with a strong background in federal IT program execution, identity and access management (ICAM), and complex multi-stakeholder coordination. This individual must be a proactive leader capable of supporting day-to-day program operations, managing enablement execution teams, tracking performance metrics, and ensuring contractual deliverables are met on time and within scope. This position requires an active Secret clearance and may require occasional travel to Government facilities. Primary work will be performed remotely. The Deputy Program Manager will serve as the second-in-command to the Program Manager and will assume full program management responsibilities in the PM's absence. This individual plays a central role in the day-to-day execution of a 12-month, high-velocity effort to systematically onboard ~600 pre-registered NIPRNet applications into the ICAM ecosystem. - Assist the Program Manager in overseeing all aspects of the ICAM Application and Systems Enablement Task Order, including scope management, schedule management, resource allocation, risk management, and quality assurance. - Support the development and execution of the overall enablement strategy for approximately 600 NIPRNet applications, ensuring alignment with the DoW Zero Trust Execution Roadmap and ICAM PMO guidance. - Coordinate and manage enablement execution teams, dynamically adjusting team composition and size based on project phase, workload, application complexity, and required technical specialties to maintain operational velocity. - Oversee the initial 90-day comprehensive triage of all ~600 pre-registered applications, ensuring triage findings, risk logs, and pathway determinations are accurately documented in the A012 Enablement Tracking Database. - Monitor and report on program performance using the A012 Enablement Tracking Database and A013 Metrics Dashboard, ensuring dashboards are current, accurate, and available to Government stakeholders in real time. - Serve as a primary point of contact for the Contracting Officer's Representative (COR), ICAM Program Management Office (PMO), and Application Owners (AOs), managing relationships, escalations, and stakeholder communications across all levels. - Manage the Application Owner Escalation Matrix process, ensuring all contractor engagement attempts are properly documented, escalations to the COR are timely and accurate, and non-responsive applications are transitioned to Government-Induced Hold (GIH) status per established protocols. - Oversee the development and maintenance of all Contract Data Requirements List (CDRL) deliverables, including program management reports (A-series), technical reports (C-series), and any shared O&S deliverables (B-series), ensuring they meet quality and timeliness standards. - Support the Test Program by ensuring the development and execution of the Master Test Plan, Software Test Plans, and Software Test Reports in accordance with PWS Sections 5.2 and applicable CDRLs (C001, C002, C003). - Ensure contractor compliance with all applicable security requirements, including CUI handling, OPSEC, DoDM 8140.03 cybersecurity certifications, Section 508 accessibility standards, DFARS 252.204-7012, and all referenced DoD regulations and instructions. - Monitor and manage Government Furnished Information (GFI), ensuring secure handling and tracking of the pre-registered application portfolio and completed migration questionnaires received during transition-in. - Identify and mitigate programmatic and technical risks, maintaining a current risk register and proactively surfacing emerging issues to the Program Manager and Government stakeholders. - Support the preparation and delivery of briefings, status reports, and program reviews for Government leadership and other stakeholders. - Ensure all custom tools, connectors, workflows, enhancements, and documentation developed under the contract comply with DFARS data rights provisions and are delivered to the Government with appropriate rights assertions. - Foster a culture of continuous improvement, institutional knowledge retention, and team continuity throughout the enablement lifecycle. Qualifications - Bachelor's degree in Program Management, Information Technology, Computer Science, Business Administration, or a related field from an accredited college or university. - Minimum of 7 years of progressive experience in program or project management within a federal government IT contracting environment. - Minimum of 3 years of experience supporting or managing programs related to Identity and Access Management (IAM), Cybersecurity, or enterprise IT integration efforts. - Demonstrated experience managing or supporting large-scale, multi-stakeholder federal IT programs with complex coordination requirements. - Experience with CDRL deliverable management and federal contract compliance requirements. - Active Secret clearance. Must be able to satisfy requirements for CAC-card issuance and NIPRNet access, including annual DoW CyberAwareness training and certification. Requirements - Exceptional communication skills in English—both written and oral—with the demonstrated ability to communicate complex technical and programmatic information to diverse audiences including senior Government officials, technical teams, and non-technical application owners. - Strong program management skills including scope, schedule, cost, risk, and stakeholder management in a fast-paced, high-volume federal IT environment. - Proven ability to lead and coordinate dynamic, cross-functional teams across multiple concurrent workstreams, adjusting resources and priorities in response to shifting program demands. - Experience developing, managing, and tracking program performance metrics and dashboards to support data-driven decision-making and Government reporting. - Familiarity with Identity, Credential, and Access Management (ICAM) concepts, including identity providers (IdP), identity governance and administration (IGA), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Attribute-Based Access Control (ABAC). - Working knowledge of industry-standard identity protocols including SAML, OAuth, OIDC, and SCIM. - Experience managing or overseeing technical integration programs involving legacy and modern application portfolios. - Knowledge of Zero Trust Architecture (ZTA) principles and the DoD Zero Trust Execution Roadmap. - Proficiency in managing CDRL deliverables and contract compliance in accordance with DoD contracting standards. - Familiarity with DoD security, CUI, and OPSEC requirements, including DFARS 252.204-7012, DoDI 5200.48, DoDM 5200.01, and related directives. - Strong organizational skills with demonstrated ability to manage multiple priorities, deadlines, and stakeholders simultaneously. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools such as Microsoft Teams. - Ability to obtain and maintain required DoD cybersecurity certifications per DoDM 8140.03 (e.g., Security+ for IAT II or equivalent). Benefits - Competitive compensation. - Extraordinary benefits package including health, dental and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more.

Role Description The "Data Center Global Program Manager" manages global program upgrade/retrofit projects impacting the critical and MEPS infrastructure for a client's data center portfolio. The DC PM leads complex, multi-disciplinary projects and is responsible for identifying the program requirements, engaging with internal customers, and supporting the program through the entire project lifecycle. - Manage the upgrades/retrofit construction project program process administration across the data center portfolio. - Focus on ability to lead multiple projects at one time over multiple global locations. - Develop program budget, cash flow and commitment and get approval on spend working with the client's Cost Control team. - Lead cross-functional teams and manage multiple simultaneous programs with competing priorities. - Engage with technical experts and key stakeholders to initiate new programs, including developing program documentation. - Develop and maintain key stakeholder and technical expert relationships. - Identify process and communications gaps, while developing and driving solutions to implement data center programs. - Manage and grow relationships between cross-functional teams. - Draft program reporting for client management reviews, including providing health of program schedule, budget, and performance, identifying key risks and program opportunities. - Update quarterly forecast, budget spend status and get management approval on funding requests. - Drive improvement in the upgrade/retrofit program processes and documentation/workflow through stakeholder feedback and/or based on measurement of important metrics. - Develop plans for improved field execution and delivery across project constraints of schedule, productivity, and costs. - Provide project execution guidance throughout end-to-end project lifecycle with ability to assess potential construction workarounds to avoid project slips. Qualifications - Bachelors degree in Business Administration, Construction Management, Project Management or Engineering preferred. - At least 5+ years of previous program management experience with at least 3 years focused on data center infrastructure or critical environments. - Formal Program Management methods / standard methodologies. - Cross functional team participation in a high-tech, multifaceted environment. - Excellent problem-solving, critical thinking and analytical skills. - Proven track record in delivering high-quality programs. - Passionate about solving complex challenges with aggressive timelines. - Strong change management experience in development, implementation, and execution. - Excellent technical, interpersonal, and problem solving skills required. - Exceptional written and oral communications skills required. - Proven track record in talent assessment. - Proficient with standard business applications and tools such as Microsoft Office Suite or Google Suite. Primavera P6 knowledge is preferred. - Detail oriented with strong written and verbal communication skills and the ability to multitask in a fast-paced and quickly-changing environment. - Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Benefits - 401(K) - Dental insurance - Health insurance - Life insurance - Vision insurance

Role Description The Senior Program Manager shall serve as the Contractor's primary point of contact and be fully responsible for successful execution of the Equal Employment Opportunity (EEO) Case Management System Sustainment contract. The individual will oversee technical, operational, cybersecurity, schedule, quality, staffing, and contractual performance supporting the client's Entellitrak-based EEO and Anti-Harassment Case Management platforms across production and pre-production environments. - Lead overall contract execution and provide program management oversight for all sustainment activities. - Serve as the primary interface with the Government Contracting Officer (CO), Contracting Officer Representative (COR), Program Management Office, and technical stakeholders. - Manage Agile program execution including sprint planning, backlog prioritization, release planning, risk management, and status reporting. - Oversee software engineering, systems engineering, testing, cybersecurity, and operations teams. - Ensure timely delivery of system enhancements, software upgrades, defect resolution, and production support. - Monitor contract performance, quality metrics, SLAs, schedules, and technical deliverables. - Lead transition-in, transition-out, staffing continuity, and knowledge transfer activities. - Manage monthly progress reports, CDRLs, project documentation, and executive briefings. - Coordinate RMF, cybersecurity compliance, accreditation activities, and audit readiness. - Identify program risks, develop mitigation strategies, and ensure uninterrupted mission support. Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (Master's preferred). - Minimum 10 years of experience managing enterprise IT modernization or sustainment programs. - Experience managing DoD or Federal Health IT programs. - Demonstrated success leading Agile software development and sustainment contracts. - Experience managing multi-disciplinary engineering teams. - Familiarity with RMF, DoD cybersecurity policies, CDRLs, configuration management, and software lifecycle management. - Excellent communication and stakeholder management skills.